A Lettings Negotiator plays a pivotal role in the UK’s dynamic property market, acting as the bridge between landlords and tenants. At Bernard Marcus, one of the UK’s leading estate agents under the Sequence Group, the expectations are high — but so is the opportunity. With commission-driven potential and strong career progression, the Lettings Negotiator role is ideal for driven, personable, and target-oriented individuals.
Job Description Overview:
Act as the main point of contact for rental property viewings
Register potential tenants and match them with suitable properties
Conduct viewings and provide feedback to landlords
Negotiate tenancy terms and close deals
Meet monthly targets and provide excellent customer service
Average Salary & Benefits:
A typical Lettings Negotiator at Bernard Marcus earns between £22,000 to £30,000 base, with OTE (On-Target Earnings) reaching £40,000 or more, thanks to a competitive commission structure. Benefits often include car allowance, paid training, and career advancement opportunities within Sequence Group.
Below are 20 interview questions tailored specifically for the Bernard Marcus Lettings Negotiator role, complete with expertly written answers to help you stand out.
1. Tell us about yourself.
I’m a results-driven professional with a background in customer service and sales. I have a natural passion for property and people, which is why the Lettings Negotiator role at Bernard Marcus really excites me. My communication skills, ability to build rapport quickly, and experience hitting targets make me confident I’d thrive in this environment.
2. Why do you want to work for Bernard Marcus?
Bernard Marcus is one of the most reputable estate agencies in the UK, with a clear focus on customer service and performance. I admire the company’s structure, training programmes, and progression opportunities, which makes it a perfect place to grow my career in property.
3. What do you know about the Lettings Negotiator role?
This role involves registering tenants, booking and conducting viewings, negotiating rental terms, and meeting targets. It’s a mix of sales, customer service, and administration, requiring strong people skills and resilience.
4. How do you handle rejection or a lost deal?
Rejection is part of any sales role. I take each experience as a learning opportunity, reflect on what could be improved, and move forward positively. It’s important to stay motivated and keep momentum going.
5. Describe your experience with sales or customer service.
In my previous role as a retail sales assistant, I consistently exceeded monthly sales targets by understanding customer needs and providing tailored recommendations. This experience taught me how to sell confidently while maintaining strong relationships.
6. What motivates you to succeed in a target-driven role?
Targets give me purpose and direction. I find motivation in achieving goals, exceeding expectations, and earning commission-based rewards. I also enjoy healthy competition and seeing measurable progress in my work.
7. How would you deal with a difficult landlord or tenant?
I stay calm, listen actively, and aim to understand their concerns. I believe clear communication and empathy go a long way in resolving issues. If needed, I’d escalate to management but always try to resolve matters professionally and swiftly.
8. Can you work under pressure and meet tight deadlines?
Absolutely. I thrive in fast-paced environments. Working under pressure helps me stay focused and productive. I prioritize tasks, stay organized, and make use of tools like calendars and checklists to meet deadlines.
9. What steps would you take when booking and conducting a property viewing?
First, I’d ensure the property is presentable and confirm the viewing appointment with both the tenant and landlord. During the viewing, I’d highlight key features and benefits tailored to the tenant’s needs and answer any questions professionally.
10. How do you stay organized with multiple viewings and clients?
I use digital calendars and CRM systems to keep everything scheduled and logged. I also prioritize based on urgency and client interest levels, ensuring every prospect receives timely communication.
11. What are your salary expectations?
I understand the base salary ranges from £22,000 to £30,000 with commission on top. I’m happy with a package in that range and am confident my performance will reflect in OTE earnings.
12. Have you worked with property management software or CRM systems before?
Yes. I have experience using CRM tools such as Salesforce and lettings management software, and I’m confident in learning any system Bernard Marcus uses through training.
13. How do you build relationships with clients?
By being genuinely interested in their needs, communicating consistently, and following through on promises. People value trust and honesty, and I aim to provide both.
14. How would you handle a situation where two tenants are interested in the same property?
I’d act quickly to get holding deposits and ensure transparency with all parties. I’d also advise both tenants of the process and urgency, always aligning with company procedures and fairness.
15. Describe a time you exceeded a target or KPI.
In my last job, I exceeded my quarterly sales goal by 25% by upselling add-ons and ensuring high customer satisfaction, which led to referrals and repeat business.
16. How would you prepare for your first day as a Lettings Negotiator?
I’d research Bernard Marcus’s processes, policies, and market area, familiarize myself with active listings, and arrive ready to learn, listen, and deliver.
17. What would you do if you had no viewings booked for a whole day?
I’d be proactive — follow up with registered applicants, call potential tenants, send out marketing emails, and contact landlords to encourage new instructions.
18. Are you willing to work weekends or after hours if needed?
Yes, I understand this industry often requires flexibility. I’m more than willing to accommodate clients’ availability, including evenings and weekends.
19. Where do you see yourself in 2–3 years?
I see myself growing within Bernard Marcus, potentially moving into a Senior Negotiator or Branch Manager role, contributing to the business while developing my leadership skills.
20. What makes you the best candidate for this role?
I bring enthusiasm, sales experience, strong interpersonal skills, and a genuine passion for property. I’m hungry to learn and exceed targets, and I believe my values align with Bernard Marcus’s commitment to excellence.
Interview Coaching Tips to Finish Strong
Research: Know the local property market and Bernard Marcus’s portfolio.
Dress professionally: First impressions count.
Practice aloud: Rehearse common questions confidently.
Ask questions: Show initiative by asking about training, expectations, and growth.
Stay positive: Even if you lack property experience, highlight transferable skills.
Final encouragement: Interviews can be nerve-wracking, but preparation is power. Speak with energy, be yourself, and focus on how your strengths match the role. You don’t need to be perfect — you just need to be coachable, committed, and confident.
