A cashier at Esquires Coffee is more than just someone behind a till. This role is the face of the brand, providing exceptional customer service, handling transactions efficiently, and supporting the team with daily operations. Cashiers are responsible for taking orders, managing cash and card payments, ensuring cleanliness, and contributing to a welcoming environment for every guest. With starting salaries typically ranging from £10.50 to £11.75 per hour (depending on location and experience), this role offers not only steady pay but also an opportunity to grow within a respected coffeehouse chain.
20 Common Interview Questions and Answers for Esquires Coffee Cashier Role
1. Tell us about yourself.
I’m a friendly, reliable individual who enjoys customer interaction. I have experience in retail and hospitality, and I’m passionate about delivering great service. I’m excited to join a team where I can contribute and grow.
2. Why do you want to work at Esquires Coffee?
I admire Esquires Coffee’s commitment to ethical sourcing and community focus. I’d love to work for a company that values people and quality.
3. What do you know about Esquires Coffee?
Esquires Coffee is known for organic, Fairtrade coffee and a strong ethical ethos. It’s a growing international brand with a strong local presence.
4. How would you handle a long queue of customers during a busy period?
I’d stay calm, work efficiently, communicate clearly, and keep a friendly demeanor to make the wait more pleasant.
5. How do you ensure accuracy when handling money?
I double-check amounts, follow till procedures, and count change back to the customer to ensure transactions are correct.
6. What would you do if a customer complained about their order?
I’d listen attentively, apologize sincerely, and resolve the issue promptly by offering a replacement or involving a supervisor if necessary.
7. Describe your experience with cash registers or POS systems.
I’ve used various POS systems in previous roles, processing payments quickly and resolving issues like incorrect pricing or voids.
8. How do you prioritize tasks during a shift?
I focus on customer service first, then complete tasks like cleaning or stocking during quieter periods. I stay aware of team needs.
9. Are you comfortable working early mornings, weekends, and holidays?
Yes, I understand hospitality roles require flexibility, and I’m happy to work as needed to support the team.
10. How do you deal with difficult customers?
I remain calm and polite, try to understand their concern, and find a solution while maintaining a professional attitude.
11. What does great customer service mean to you?
It means being friendly, helpful, and attentive—making sure customers feel valued and leave happy.
12. Tell us about a time you worked in a team.
In my last job, we often had to coordinate during busy hours. I helped teammates by restocking, cleaning tables, and supporting new staff.
13. How would you describe your work ethic?
I’m dependable, proactive, and always give my best. I take pride in doing things right and supporting my coworkers.
14. What motivates you at work?
Helping others, learning new skills, and achieving goals motivates me. I enjoy being part of a positive environment.
15. How do you handle stress or pressure?
I stay focused, breathe, and break tasks down into manageable steps. Team support also helps during busy times.
16. Do you have any barista or food handling experience?
Yes, I’ve made hot drinks and followed hygiene protocols in past roles, ensuring quality and safety.
17. How would you upsell or promote new products?
I’d suggest new items during the order process and highlight promotions with enthusiasm and product knowledge.
18. What would you do if your till was short at the end of the day?
I’d immediately inform a supervisor, review transactions, and follow company procedures to identify the issue.
19. How do you ensure cleanliness in your workspace?
I clean regularly throughout the shift, follow hygiene standards, and keep the counter and equipment spotless.
20. Why should we hire you?
I bring reliability, enthusiasm, and customer service experience. I’m eager to contribute to a great team and help create a positive customer experience.
Final Interview Tips for Success
Preparing for a cashier role at Esquires Coffee means more than memorizing answers. Dress smartly, arrive early, and be ready to showcase your personality. Practice active listening, ask thoughtful questions, and show a genuine interest in the brand. Confidence, enthusiasm, and a friendly attitude will leave a lasting impression. Good luck—you’ve got this!
