The role of a Front of House Waiter or Waitress at Harvester is crucial for creating a welcoming atmosphere and delivering excellent customer service. As the first point of contact for guests, these team members set the tone for a memorable dining experience. The job involves greeting customers, taking orders accurately, serving food and drinks promptly, and ensuring guest satisfaction throughout their visit. Beyond just serving, this role requires excellent communication skills, a friendly demeanor, and the ability to handle busy service times calmly. In terms of salary, Harvester Front of House staff typically earn between £8 to £10 per hour, with potential for tips and career progression within the hospitality industry.
20 Interview Questions and Answers for Harvester Front of House Waiter/Waitress Role
1. Why do you want to work at Harvester?
Express your interest in the company’s reputation for friendly service and teamwork, highlighting your enthusiasm for customer interaction.
2. What experience do you have in hospitality?
Discuss any previous waiter/waitress roles or customer service jobs, emphasizing transferable skills like communication and multitasking.
3. How would you handle a difficult customer?
Describe staying calm, listening carefully, empathizing, and finding a solution or involving a manager if necessary.
4. What does good customer service mean to you?
Explain the importance of attentiveness, friendliness, and ensuring customers feel valued.
5. How do you manage working during busy shifts?
Share your ability to stay organized, prioritize tasks, and maintain a positive attitude under pressure.
6. Can you describe a time you went above and beyond for a customer?
Give a real example showcasing your dedication and willingness to improve a guest’s experience.
7. Are you comfortable working as part of a team?
Confirm your teamwork skills and how you contribute to a supportive work environment.
8. How do you ensure accuracy when taking orders?
Talk about double-checking orders and communicating clearly with both customers and kitchen staff.
9. What would you do if you noticed a co-worker struggling during a shift?
Explain how you’d offer help or notify a manager to maintain service quality.
10. How do you handle situations where the kitchen is delayed?
Describe keeping customers informed and apologizing sincerely while managing their expectations.
11. Are you flexible with your working hours?
Show willingness to work evenings, weekends, and holidays, which are peak times in hospitality.
12. What do you think is the most important quality in a waiter/waitress?
Highlight qualities like patience, attentiveness, and a positive attitude.
13. How do you deal with cash handling and payment processes?
Mention attention to detail and honesty, plus familiarity with POS systems if applicable.
14. Can you work under pressure? Give an example.
Provide a scenario where you maintained composure and efficiency in a fast-paced environment.
15. How would you upsell menu items?
Explain using product knowledge and friendly suggestions to enhance customer satisfaction and increase sales.
16. What would you do if a customer was unhappy with their meal?
Describe listening carefully, apologizing, and offering to rectify the situation.
17. Are you physically able to stand for long periods and carry trays?
Confirm your fitness and readiness for the physical demands of the job.
18. How do you stay motivated during slower shifts?
Talk about using downtime productively, such as cleaning or preparing for busy periods.
19. What do you know about Harvester’s menu and ethos?
Show you’ve researched the brand, focusing on fresh ingredients and family-friendly dining.
20. Why should we hire you over other candidates?
Summarize your skills, enthusiasm, reliability, and how you align with Harvester’s values.
General Interview Coaching Encouragement and Tips
Preparing for your Harvester Front of House interview is key to success. Practice your answers aloud, dress smartly, and arrive on time to make a great first impression. Remember to smile and maintain positive body language throughout. Listening carefully to the interviewer and answering thoughtfully will showcase your professionalism. Lastly, be honest about your experience and demonstrate your eagerness to learn and grow in the hospitality industry. With confidence and preparation, you can stand out and secure your spot on the Harvester team!
