If you’re preparing for a Sales Progressor interview at Marsh & Parsons, you’re aiming for a vital position within one of the UK’s most respected estate agencies. Sales Progressors are the glue between buyer and seller, ensuring property transactions complete smoothly and efficiently. You’ll liaise with solicitors, mortgage advisors, surveyors, and clients to keep timelines on track and communication clear. It’s a role that requires precision, calm under pressure, and top-tier people skills.
The average Sales Progressor salary at Marsh & Parsons ranges between £28,000 and £36,000, with potential performance bonuses and strong opportunities for career progression into senior conveyancing or property management roles.
Below are 20 interview questions you’re likely to face, with strategic sample answers tailored specifically for the Marsh & Parsons company culture and expectations.
1. Why do you want to work as a Sales Progressor at Marsh & Parsons?
Show you understand their values and service reputation.
Answer: I admire Marsh & Parsons’ dedication to exceptional customer service and market expertise. The role of Sales Progressor aligns perfectly with my passion for real estate, client care, and project coordination. I want to contribute to your team by ensuring a seamless property transaction journey for your clients.
2. What experience do you have with managing property sales pipelines?
Answer: In my previous role, I managed 20+ property pipelines simultaneously. I used CRM tools to monitor milestones, proactively chased solicitors, and updated clients regularly. I reduced average sale-to-completion time by 12%.
3. How do you handle difficult clients or stakeholders during delays?
Answer: I remain calm, empathetic, and solution-focused. I listen, acknowledge concerns, then offer clear next steps. Transparency and consistent updates are key to managing expectations.
4. What systems or software are you familiar with for managing sales progression?
Answer: I’ve used Reapit, Dezrez, and Salesforce. I’m also proficient with Microsoft Office and Google Workspace, which helps me track updates, draft contracts, and manage timelines.
5. How do you prioritize tasks when managing multiple sales at different stages?
Answer: I prioritize based on urgency and risk. Sales nearing exchange with outstanding actions come first, followed by pipeline updates and client calls. I use daily checklists and CRM tagging for structure.
6. Can you explain the key stages of a property sale from offer to completion?
Answer: Sure. After offer acceptance, there’s memorandum of sale issuance, solicitors are instructed, searches and surveys occur, mortgage approval follows, contracts are exchanged, and finally, completion happens.
7. Have you ever had to escalate a transaction issue? What happened?
Answer: Yes. A buyer’s solicitor repeatedly delayed due to documentation errors. I escalated the matter to senior management, who coordinated directly with the firm’s partners, resolving the issue within days.
8. How do you maintain accuracy when dealing with high volumes of data and documents?
Answer: I double-check all entries, use templated checklists for consistency, and review solicitor correspondence carefully. Attention to detail is second nature to me.
9. What motivates you in this role?
Answer: I thrive on helping clients reach their property goals and enjoy the challenge of solving logistical and legal puzzles. Progressing a sale from offer to completion gives me a real sense of accomplishment.
10. How do you handle pressure when multiple completions are due on the same day?
Answer: I prepare thoroughly in advance, confirm all moving parts ahead of time, and maintain constant communication. I stay calm and organized to ensure no details are missed.
11. How do you keep clients updated throughout the sales process?
Answer: I set expectations early and provide weekly updates via calls or emails, more frequently if delays arise. Clear, timely communication is essential to client satisfaction.
12. What would you do if a buyer pulled out at the last minute?
Answer: I’d inform all parties immediately, update records, and assist the seller in relisting the property or contacting backup offers, minimizing disruption.
13. What’s your understanding of Marsh & Parsons’ brand and values?
Answer: Marsh & Parsons is known for professionalism, local expertise, and putting clients first. Your “People People” ethos resonates with me, and I aim to uphold those values daily.
14. Describe a time you turned around a sale that was on the verge of collapse.
Answer: A buyer was ready to walk due to delays from their solicitor. I personally contacted the solicitor, clarified documentation errors, and arranged a direct call between all parties to realign. The sale completed a week later.
15. How do you deal with solicitors who are unresponsive?
Answer: I escalate tactfully—starting with calls, then emails, and finally loop in management if necessary. I keep detailed communication logs to support accountability.
16. What KPIs or targets have you worked towards in the past?
Answer: I’ve worked under completion timeframes (e.g. 8 weeks), pipeline volume targets, and client satisfaction ratings. I consistently met or exceeded goals, with over 90% client satisfaction scores.
17. What’s your approach to working with estate agents and negotiators?
Answer: Collaboration is key. I keep agents informed, seek their insight on buyer/seller behavior, and ensure they’re aware of progress and potential issues. Strong rapport leads to smoother sales.
18. What would you do in your first 30 days if hired?
Answer: I’d learn internal systems, shadow senior team members, and build relationships with key solicitors and agents. I’d aim to start managing cases within the first two weeks.
19. Describe your communication style.
Answer: Professional yet personable. I tailor communication based on the audience—formal with solicitors, clear and supportive with clients, and collaborative with internal teams.
20. Why should we hire you?
Answer: I bring proven experience, problem-solving skills, and a deep understanding of property sales. I’m committed to Marsh & Parsons’ service standards and will make a valuable impact from day one.
Final Interview Coaching Tips: Prepare, Practice & Present with Confidence
You’ve made it this far—now it’s about delivering confidently. Here’s how to shine in your interview with Marsh & Parsons:
Research the company – Know their history, culture, and awards. Reference this in your answers.
Use the STAR method – Structure answers with Situation, Task, Action, and Result.
Practice aloud – Confidence comes from repetition. Practice with a friend or in the mirror.
Dress the part – Smart business attire shows professionalism.
Ask thoughtful questions – Show initiative and curiosity about the team and future goals.
Sales Progressors at Marsh & Parsons are essential to their client-first promise. With preparation, focus, and the right mindset, you can become a vital part of this industry-leading team.
