If you’re applying for a cashier position at Nando’s, you’re stepping into one of the most customer-facing roles in the company. A Nando’s cashier is often the first and last point of contact for guests—making friendliness, efficiency, and accuracy crucial qualities. The job involves taking orders, managing payments, handling queries, and delivering an excellent customer experience.
Job Description: As a Nando’s cashier, your day-to-day tasks may include greeting guests, operating the till, handling cash and card transactions, offering menu guidance, and communicating with kitchen staff. You’re not just pressing buttons—you’re creating memorable dining moments.
Average Salary (UK): The typical hourly pay for a Nando’s cashier is between £9.50 and £11.50, depending on experience and location. Some locations may also offer benefits like free meals on shift, discounts, and performance bonuses.
Now, let’s get into the top 20 interview questions and sample answers to help you impress your interviewers.
1. Tell us about yourself.
This is your chance to make a confident first impression.
Sample Answer:
“I’m a friendly and reliable person who enjoys working in fast-paced environments. I’ve worked in customer service roles before and I thrive when interacting with different people. I’m looking for a team-oriented job where I can contribute to great customer experiences—Nando’s feels like a great fit.”
2. Why do you want to work at Nando’s?
Show that you’ve done your research and align with their culture.
Sample Answer:
“I admire Nando’s focus on great food and friendly service. I’ve always enjoyed the positive vibe when I visit, and I’d love to be part of a team that makes customers feel welcome and appreciated.”
3. What do you think makes good customer service?
They want to know you understand the customer journey.
Sample Answer:
“Good customer service means being polite, attentive, and fast. It’s about understanding what the customer needs and making their experience smooth and pleasant.”
4. How would you handle a long queue at the till during peak hours?
Demonstrate calmness under pressure.
Sample Answer:
“I’d stay calm, work quickly but carefully, and acknowledge each customer so they feel seen. If needed, I’d communicate with the team to help manage flow or get support.”
5. A customer is unhappy with their order. What do you do?
They’re testing your empathy and conflict resolution skills.
Sample Answer:
“I’d listen to the customer without interrupting, show understanding, and politely offer to correct the issue. If I’m unsure, I’d involve a manager to ensure a fast resolution.”
6. How do you handle working under pressure?
Use a specific example if possible.
Sample Answer:
“I stay focused and keep a positive attitude. In my previous role during weekend rush hours, I learned to prioritise tasks and stay calm, which helped me serve customers quickly without mistakes.”
7. What would you do if your till was short at the end of your shift?
Be honest and responsible.
Sample Answer:
“I’d immediately report it to my manager. I know how important accuracy is, and I’d help investigate the cause to make sure it doesn’t happen again.”
8. Are you comfortable with standing for long periods?
A simple but essential question.
Sample Answer:
“Yes, I’m used to being on my feet and staying active. I actually prefer moving around rather than sitting for long periods.”
9. Can you describe a time you dealt with a difficult customer?
Use the STAR method: Situation, Task, Action, Result.
Sample Answer:
“At my last job, a customer was upset about a delay. I stayed calm, apologised, and offered a free drink while they waited. They appreciated the gesture and left satisfied.”
10. How would you deal with a teammate not pulling their weight?
Nando’s values teamwork highly.
Sample Answer:
“I’d try to understand if something was wrong and offer help. If the issue continued, I’d raise it respectfully with a manager to keep things fair and productive.”
11. How would you upsell or recommend menu items?
They want to see initiative in boosting sales.
Sample Answer:
“I’d suggest popular pairings or ask if they want to try a new sauce or dessert. I’d be enthusiastic but not pushy—more like a friendly recommendation.”
12. What do you know about Nando’s PERi-PERi?
Testing brand knowledge.
Sample Answer:
“Nando’s is famous for its PERi-PERi chicken, marinated for 24 hours and flame-grilled. The PERi-PERi sauce is made from African Bird’s Eye chili and comes in a range of heat levels.”
13. How do you ensure accuracy when taking an order?
Attention to detail matters here.
Sample Answer:
“I listen carefully, repeat the order back to confirm, and double-check the screen before finalising. Accuracy avoids issues later and keeps customers happy.”
14. Are you available to work evenings, weekends, and holidays?
Be upfront and flexible if you can.
Sample Answer:
“Yes, I understand that hospitality roles require flexibility, and I’m happy to work evenings and weekends.”
15. How do you prioritise tasks during busy times?
They want multitasking ability.
Sample Answer:
“I focus on what’s most urgent first—serving waiting customers—then manage secondary tasks like restocking when it’s quieter.”
16. What does teamwork mean to you?
Align with Nando’s team spirit culture.
Sample Answer:
“Teamwork means helping each other out, communicating openly, and making sure the whole shift runs smoothly. When one person succeeds, the whole team wins.”
17. Have you used a till system before?
Even if you haven’t, show eagerness to learn.
Sample Answer:
“I’ve used POS systems before, but I learn quickly and am confident I can pick up any till system with some training.”
18. What motivates you in a customer-facing role?
Help them see your passion.
Sample Answer:
“I enjoy making people’s day better—even small things like a warm smile or fast service can have a big impact. That kind of job satisfaction keeps me motivated.”
19. Where do you see yourself in a year?
Keep your answer realistic but growth-focused.
Sample Answer:
“I’d love to grow within the company, maybe take on more responsibility or help train new team members once I’ve settled in.”
20. Do you have any questions for us?
Always ask at least one question.
Sample Answer:
“Yes! What does a typical shift look like for a cashier at this branch? And are there opportunities for training or promotion?”
Final Tips to Ace Your Nando’s Interview
Dress smart-casual: Neat and clean is key—no need for a suit.
Smile and be enthusiastic: Nando’s is all about energy and positive vibes.
Show teamwork and service skills: They value team players who care about customers.
Be yourself: Let your personality shine—they want friendly people, not robots.
With these questions, answers, and preparation tips, you’ll walk into your Nando’s cashier interview with confidence. Good luck—and go get that job!
