Working as a Front of House (FOH) Team Member at Nando’s is a vital position that directly shapes the customer experience. This role involves greeting guests with a warm smile, taking orders efficiently, serving delicious meals, and ensuring the dining environment is welcoming and clean. FOH Team Members are the face of Nando’s, responsible for delivering the brand’s renowned friendly service and vibrant atmosphere. The job typically involves working in a fast-paced setting that requires excellent communication skills, teamwork, and a positive attitude. Salaries for this role vary by location but generally range from £9 to £11 per hour, often with opportunities for tips, bonuses, and progression within the company.
20 interview questions and answers for Nando’s Front of House Team Member
1. Why do you want to work at Nando’s?
Answer: I admire Nando’s commitment to great food and excellent customer service. I want to be part of a team that values teamwork, energy, and creating memorable experiences for guests.
2. What qualities make a good Front of House Team Member?
Answer: Being friendly, attentive, organized, and able to stay calm under pressure are key qualities. Good communication and teamwork skills are also essential.
3. How would you handle a difficult customer?
Answer: I would listen carefully to their concern, stay calm, empathize with their frustration, and work quickly to find a solution or escalate to a manager if needed.
4. Describe a time you worked successfully as part of a team.
Answer: At my previous job, we had to manage a busy shift together. I helped coordinate tasks, supported colleagues, and communicated clearly, which helped us serve customers efficiently.
5. How do you prioritize tasks during a busy shift?
Answer: I focus on urgent tasks first, such as taking orders and serving customers, while keeping an eye on other responsibilities like cleaning and restocking.
6. What would you do if you noticed a co-worker struggling?
Answer: I would offer to help and communicate with the team to ensure we maintain smooth service without stressing anyone out.
7. How do you stay motivated during repetitive tasks?
Answer: I focus on the importance of each task to customer satisfaction and try to keep a positive attitude, remembering the bigger goal of delivering great service.
8. Can you describe a time you provided excellent customer service?
Answer: A customer was unhappy with their order, so I listened carefully, apologized sincerely, and quickly arranged a replacement meal, which made them leave happy.
9. How do you handle cash and card payments accurately?
Answer: I pay close attention when handling transactions, double-check amounts, and follow the company’s procedures to avoid mistakes.
10. What do you know about Nando’s values and culture?
Answer: Nando’s values passion, energy, and inclusivity. They promote a friendly, team-oriented work environment where everyone is encouraged to be themselves.
11. How would you deal with an unexpected rush of customers?
Answer: I would stay calm, focus on efficiency, communicate with the team, and prioritize speed without sacrificing quality service.
12. Are you comfortable working flexible hours, including evenings and weekends?
Answer: Yes, I understand the hospitality industry often requires flexible scheduling, and I’m willing to work those hours to support the team.
13. How do you ensure food safety and hygiene standards are maintained?
Answer: I follow all safety guidelines strictly, including hand washing, cleaning surfaces regularly, and handling food properly to avoid contamination.
14. What steps would you take if you noticed a safety hazard in the restaurant?
Answer: I would report it immediately to a manager and, if possible, take action to make the area safe until help arrives.
15. How do you handle working under pressure?
Answer: I remain calm, break tasks into manageable steps, and communicate effectively with my team to ensure smooth operations.
16. What are your strengths that will help you in this role?
Answer: I am a quick learner, friendly, reliable, and work well in a fast-paced environment.
17. How do you handle constructive criticism?
Answer: I view it as an opportunity to improve and always take feedback seriously to become better at my job.
18. Describe a time you went above and beyond for a customer.
Answer: I noticed a customer celebrating a birthday, so I arranged for a small surprise with the team, which made their experience special.
19. Why is teamwork important in a restaurant setting?
Answer: Teamwork ensures that service runs smoothly, customers are happy, and tasks are completed efficiently without overburdening anyone.
20. Where do you see yourself in the next year working at Nando’s?
Answer: I hope to develop my skills, take on more responsibility, and possibly move into a supervisory role.
General interview coaching encouragement and tips
Approaching your Nando’s Front of House interview with confidence and preparation will set you apart. Remember to research the company culture, practice your answers aloud, and arrive with a positive attitude. Show enthusiasm for the role and demonstrate your customer service mindset through examples from your past experience. Dress neatly, be punctual, and listen carefully during the interview. Don’t be afraid to ask thoughtful questions at the end—it shows your genuine interest. Lastly, stay calm and be yourself; Nando’s values authentic, friendly team members who are passionate about delivering great experiences.
Good luck—you’ve got this!
