Working as a cashier at New Look is more than just scanning items and handling payments. It is a vital customer-facing role that directly influences the shopping experience. Cashiers act as the friendly face of the brand, ensuring smooth and efficient transactions while providing excellent customer service. Typically, the role involves operating the till, managing cash and card payments, assisting with queries, and maintaining an orderly checkout area. Salary for a New Look cashier generally ranges from £9 to £11 per hour, depending on experience and location, with opportunities for bonuses and career progression within the company.
If you’re preparing for a New Look cashier interview, it’s important to understand what employers are looking for. Below are 20 common interview questions you might face, along with suggested answers to help you stand out.
1. Why do you want to work as a cashier at New Look?
“I admire New Look’s commitment to fashion and customer satisfaction. I enjoy interacting with people and feel confident in my ability to provide friendly and efficient service, making the checkout process smooth for customers.”
2. How would you handle a difficult customer?
“I would stay calm and listen carefully to their concerns, empathize with their frustration, and try to resolve the issue politely. If necessary, I would seek assistance from a manager.”
3. What experience do you have with cash handling?
“In my previous role, I handled cash transactions daily, ensured accurate till counts, and reconciled discrepancies. I understand the importance of attention to detail in this area.”
4. How do you ensure accuracy when processing transactions?
“I double-check prices, scan items carefully, and confirm totals with customers. If anything seems unusual, I verify the information before completing the sale.”
5. Can you describe a time when you provided excellent customer service?
“Once, a customer was unsure about a product, so I took the time to explain its features and benefits. They left satisfied and later complimented the service, which made me proud.”
6. How would you manage a long queue during a busy period?
“I would work efficiently without rushing, stay polite, and keep customers informed about wait times to maintain a positive atmosphere.”
7. Are you comfortable working with technology such as point of sale (POS) systems?
“Yes, I have experience with POS systems and am confident in learning new software quickly.”
8. What do you think is the most important quality for a cashier to have?
“Patience and friendliness are key, as well as accuracy and the ability to multitask.”
9. How would you handle a situation where a customer tries to use an expired voucher?
“I would politely inform them that the voucher is expired and explain the store’s policy, offering any current promotions if available.”
10. How do you stay motivated during repetitive tasks?
“I focus on the positive impact I have on customers and set small goals to keep myself engaged throughout the shift.”
11. What would you do if you noticed a colleague not following company policies?
“I would remind them politely about the policy and, if the issue continued, report it to a manager to ensure a safe and fair environment.”
12. How do you balance speed and accuracy when working at the till?
“I prioritize accuracy to avoid errors but develop speed through practice and familiarity with products and procedures.”
13. What hours are you available to work?
“I am flexible and willing to work evenings, weekends, and holidays as needed.”
14. How do you handle stressful situations?
“I take a deep breath, stay focused on the task, and try to resolve issues step by step without letting stress affect my performance.”
15. Why do you think customer service is important in retail?
“Good customer service builds loyalty, encourages repeat visits, and creates a positive brand reputation.”
16. Have you ever dealt with cash discrepancies? How did you resolve them?
“Yes, I always recount the till carefully and review transactions. If discrepancies occur, I report them immediately and follow company procedures.”
17. What would you do if you suspected shoplifting?
“I would follow company guidelines, notify a manager discreetly, and avoid confrontation to ensure safety.”
18. How do you keep your work area organized?
“I regularly tidy the till area, restock bags, and keep receipts and float money neatly arranged.”
19. Can you work as part of a team?
“Absolutely, I believe teamwork is essential for smooth operations and supporting colleagues during busy times.”
20. What are your career goals?
“I hope to develop my retail skills further and potentially move into supervisory roles within New Look.”
general interview coaching encouragement and tips
Remember, preparation is key to interview success. Research New Look’s values and culture, dress appropriately, and arrive on time. Practice your answers but stay natural — genuine enthusiasm goes a long way. Show confidence, maintain eye contact, and listen carefully to each question. Don’t be afraid to ask your own questions about the role or the company. Finally, keep a positive mindset and believe in your ability to succeed. With these tips and your preparation, you’ll be ready to impress and land that New Look cashier job!
