The Oxford Bus Company is one of the most respected transport providers in the UK, playing a vital role in the community by offering safe, reliable, and customer-focused travel services. As a PCV (Passenger Carrying Vehicle) Coach Driver, you’re not just transporting passengers—you’re representing the brand, ensuring public safety, and maintaining excellent customer service standards. This position typically offers competitive salaries ranging from £29,000 to £38,000 per year, depending on experience, overtime, and shift patterns. With a strong emphasis on training, benefits, and career development, this role attracts applicants from all backgrounds looking for stable, rewarding employment.
20 Interview Questions and Answers for Oxford Bus Company PCV Coach Driver Role
1. Tell us about yourself and your driving experience.
Answer: “I’ve been a professional driver for over five years with a clean record. I hold a full PCV licence and CPC qualification. My past roles have taught me the importance of punctuality, safety, and excellent customer service.”
2. Why do you want to work for Oxford Bus Company?
Answer: “Oxford Bus Company is known for its strong community presence and focus on safety and innovation. I value being part of a team that puts passengers first and maintains a high-quality fleet.”
3. How do you handle difficult or disruptive passengers?
Answer: “I remain calm, polite, and professional. I follow the company’s protocols and, if necessary, contact control for support. De-escalation is always my priority.”
4. What would you do if you were running late on your route?
Answer: “I’d inform control as soon as possible, explain the cause, and follow their instructions. Communication is key to minimizing disruption.”
5. Describe a time you had to make a quick decision on the road.
Answer: “Once, a pedestrian stepped out unexpectedly. I braked in time and avoided an accident because I stay alert and maintain a safe speed, especially in busy areas.”
6. How do you ensure your vehicle is roadworthy?
Answer: “I conduct a full pre-trip inspection, checking tyres, lights, brakes, mirrors, and other safety features, and report defects immediately.”
7. What does excellent customer service mean to you?
Answer: “It means being approachable, respectful, and responsive to passengers’ needs—making them feel safe, welcome, and well-informed.”
8. How do you deal with stress or pressure on the job?
Answer: “I stay focused on one task at a time, breathe deeply, and rely on training and experience to manage high-pressure situations calmly.”
9. What do you do if a passenger asks for a route you’re unfamiliar with?
Answer: “I refer them to the official timetable or app, or politely direct them to customer support. I always aim to be helpful and informative.”
10. Are you comfortable with long and unsociable working hours?
Answer: “Yes. I understand this role includes varied shifts and I’m fully prepared for early starts, late finishes, and weekend work.”
11. How do you keep up with regulations and compliance for PCV drivers?
Answer: “I stay informed through company updates, regular CPC training, and checking the DVSA website for any changes.”
12. What would you do in the case of a vehicle breakdown?
Answer: “Ensure passengers are safe, contact control immediately, follow breakdown protocol, and keep passengers informed throughout.”
13. How do you deal with slow-moving traffic or road closures?
Answer: “I stay calm, follow diversions, and communicate with control. Keeping passengers informed is also important.”
14. Have you ever handled an emergency situation while driving?
Answer: “Yes, a passenger once fainted. I safely stopped the bus, called emergency services, and reassured other passengers while waiting for help.”
15. What motivates you in your job?
Answer: “Providing a safe, smooth, and positive experience for every passenger. I also enjoy being part of a team that keeps the city moving.”
16. How do you maintain a professional appearance and demeanor?
Answer: “I wear the correct uniform, maintain good hygiene, and treat all passengers and colleagues with respect and professionalism.”
17. Describe your understanding of health and safety in this role.
Answer: “Health and safety is paramount. It includes regular vehicle checks, safe driving practices, and maintaining a safe environment for passengers.”
18. How do you contribute to team morale and a positive work environment?
Answer: “I communicate openly, support colleagues, and maintain a positive attitude—even on challenging days.”
19. Can you work independently and follow instructions accurately?
Answer: “Yes. This role demands both autonomy and adherence to schedules, protocols, and safety regulations, which I’m confident in managing.”
20. Why should we hire you over other candidates?
Answer: “I bring a blend of experience, dedication, and a customer-first mindset. I’m reliable, safety-focused, and eager to contribute to Oxford Bus Company’s excellent reputation.”
Final Thoughts and Interview Tips for Success
Preparing for a coach driver interview with Oxford Bus Company is about more than knowing how to drive—it’s about demonstrating your responsibility, professionalism, and customer service skills. Here are a few final tips:
Research the company: Know their routes, services, values, and community involvement.
Be punctual: Arrive early to show reliability.
Dress smartly: First impressions matter.
Speak clearly and confidently: Practice common questions and use examples.
Bring required documents: PCV licence, CPC card, ID, and any certifications.
Remember, interviews are not just about testing your qualifications—they’re assessing your attitude and fit for the role. Stay calm, be honest, and let your passion for driving and service shine through.
