A Sales Progressor plays a vital role in the smooth operation of estate agency transactions. At Reeds Rains, a trusted UK estate agent with a longstanding reputation, the Sales Progressor ensures that property sales move efficiently from offer to completion. This includes liaising with buyers, sellers, solicitors, surveyors, and mortgage advisors to avoid delays and complications.
The job requires outstanding communication, problem-solving skills, and a strong understanding of the sales process. Typical salaries for Sales Progressors at Reeds Rains range between £22,000 to £28,000, with potential bonuses based on team performance and individual KPIs. If you’re applying for this role, preparing for the interview is essential to stand out and show you’re the perfect fit.
Top 20 Reeds Rains Sales Progressor Interview Questions and Model Answers
1. Tell us about yourself and your experience in property sales.
Answer:
“I’ve spent the last three years in estate agency work, focusing on sales coordination. I’m passionate about customer service and take pride in managing transactions smoothly. I’ve handled complex chains, liaised with multiple stakeholders, and consistently met KPIs.”
2. What do you know about Reeds Rains?
Answer:
“Reeds Rains has over 150 years of property experience and is a household name in UK estate agency. Your reputation for excellent customer service and your community presence really stand out to me.”
3. How do you deal with difficult clients or stakeholders?
Answer:
“I listen actively, empathise with their concerns, and work to find practical solutions. I always maintain professionalism and remain calm under pressure.”
4. How would you manage a sale that’s stuck due to delays with solicitors?
Answer:
“I would communicate with both parties, seek clarity on the delays, and offer help in expediting any necessary documents. I’d also update the client regularly to manage expectations.”
5. What systems or CRM tools have you used?
Answer:
“I’ve used Reapit, Jupix, and Alto for tracking sales progress, customer communications, and scheduling. I adapt quickly to new tools.”
6. How do you prioritize your workload when handling multiple transactions?
Answer:
“I prioritise based on urgency and complexity. I also maintain a task management system to ensure nothing slips through the cracks.”
7. What steps would you take after an offer is accepted?
Answer:
“I’d prepare the Memorandum of Sale, confirm the buyer’s and seller’s solicitor details, and begin regular follow-ups to progress the sale toward exchange and completion.”
8. Describe a time you saved a sale from falling through.
Answer:
“A buyer was hesitant due to a delay in the mortgage offer. I coordinated directly with the broker, clarified timelines, and reassured both sides, resulting in a successful exchange.”
9. What is your approach to handling sales chains?
Answer:
“I stay proactive with all parties in the chain, provide regular updates, and flag any weak links early so we can act quickly to minimise delays.”
10. Why do you want to work at Reeds Rains?
Answer:
“Your blend of heritage, innovation, and commitment to client service aligns with my professional values. I want to be part of a respected team that delivers real value to home buyers and sellers.”
11. How do you handle stress or high-pressure situations?
Answer:
“I stay organised and focused. I take a moment to assess priorities, then tackle each challenge step by step while maintaining clear communication.”
12. What do you think makes a successful Sales Progressor?
Answer:
“Attention to detail, clear communication, persistence, and empathy are crucial. The ability to juggle multiple tasks while keeping clients informed is key.”
13. Describe your process for updating clients.
Answer:
“I schedule regular updates via phone and email and make sure clients feel supported throughout. I always anticipate questions before they’re asked.”
14. What would you do if a buyer pulls out last minute?
Answer:
“I’d immediately communicate with the seller, provide support, and coordinate with the sales team to re-market the property or engage backup buyers.”
15. How would you deal with conflicting information from solicitors and buyers?
Answer:
“I’d verify facts with both sides, clarify any miscommunication, and serve as the neutral point of contact to keep the sale on track.”
16. What KPIs do you usually work toward?
Answer:
“Time to exchange, fall-through rates, client satisfaction scores, and number of completions per month are typical KPIs I’ve worked with.”
17. How do you ensure compliance with property laws and regulations?
Answer:
“I keep up to date with industry training, follow company compliance procedures, and double-check documentation to ensure nothing is missed.”
18. How would your colleagues describe you?
Answer:
“Reliable, approachable, and solutions-driven. I’m known for staying calm and keeping things moving.”
19. Do you prefer working independently or as part of a team?
Answer:
“Both. I value collaboration but also take initiative and manage my workload independently.”
20. What are your career goals in estate agency?
Answer:
“I aim to grow into a senior progression or management role where I can mentor junior staff and contribute to overall business success.”
Final Interview Coaching Tips and Encouragement
Preparing for a Sales Progressor interview with Reeds Rains is about more than just memorising answers. Know the company’s values, understand your impact on the client journey, and be ready to showcase both your technical know-how and customer service strengths.
Here are a few tips to help you stand out:
Research recent news about Reeds Rains – Show you’re engaged and aware.
Practice STAR method answers – Keep responses structured and results-focused.
Prepare questions for the interviewer – Ask about team dynamics, KPIs, or tech tools.
Dress smart and arrive early – First impressions matter.
Be confident in your experience – Every challenge you’ve faced in past roles is a story worth telling.
With the right preparation, you’ll not only be ready to answer questions—you’ll show why you’re the best candidate to drive property sales to the finish line.
