Landing a role as a Securitas Concierge Security officer is an excellent opportunity to enter the security industry, combining customer service with safety and vigilance. This job is crucial because you act as the first point of contact at buildings, ensuring safety protocols are met while providing a welcoming presence. The role typically involves monitoring premises, managing visitor access, reporting incidents, and liaising with emergency services when necessary. In the UK, the salary for a Securitas Concierge Security officer generally ranges between £18,000 and £22,000 per year, with room for progression and overtime opportunities.
Whether you’re preparing for your first security interview or looking to sharpen your responses, understanding the type of questions you’ll face and how to answer them effectively can make all the difference. As Jerry Frempong, a UK-based career coaching professional with over 25 years of experience, I’ve crafted this detailed guide on 25 interview questions and answers specifically tailored to the Securitas Concierge Security role. From simple introductions to competency-based STAR model questions and helpful interview tips, this post will equip you to shine in your interview.
1. Tell me about yourself.
A classic opener, this question tests your ability to summarise your background succinctly.
Answer: “I have over three years of experience working in security, with a strong focus on customer service and vigilance. I’m committed to ensuring a safe environment for all visitors and staff and am excited about the opportunity to bring my skills to Securitas.”
2. Why do you want to work for Securitas?
Show your knowledge and enthusiasm for the company.
Answer: “Securitas is known for its high standards in security and customer service. I admire the company’s commitment to innovation and staff development, and I’m keen to contribute to a team that prioritises safety and professionalism.”
3. What does a concierge security officer do?
Test your understanding of the role.
Answer: “A concierge security officer manages access to the building, monitors surveillance systems, provides visitor assistance, and ensures the safety of premises through patrols and reporting any suspicious activity.”
4. How do you handle stressful situations?
This reveals your emotional resilience.
Answer: “I remain calm and focused, assessing the situation methodically. I prioritise clear communication and follow established protocols to resolve issues effectively.”
5. Describe a time you dealt with a difficult visitor. (Competency question)
Use the STAR method: Situation, Task, Action, Result.
Answer: “At my previous job (Situation), a visitor refused to comply with security checks (Task). I calmly explained the security policy and offered alternative solutions (Action). The visitor eventually cooperated, and no incident occurred (Result).”
6. What would you do if you saw someone breaking security rules?
Show your commitment to safety and protocol.
Answer: “I would follow the company’s guidelines by documenting the incident, reporting it immediately to my supervisor, and intervening only if it is safe to do so.”
7. How do you prioritise your tasks during a busy shift?
Time management is key in security roles.
Answer: “I focus on critical safety tasks first, like monitoring entrances and responding to alarms, then manage routine duties such as logging visitors and patrols in order of urgency.”
8. Can you explain the STAR model?
This shows your interview preparedness.
Answer: “The STAR model helps me answer competency questions by explaining the Situation, Task, Action I took, and the Result, providing a clear and structured response.”
9. How do you maintain attention during long shifts?
Focus and vigilance are essential.
Answer: “I take scheduled breaks as allowed, stay hydrated, and keep my mind engaged by reviewing procedures and remaining observant.”
10. What are the key skills for a Securitas Concierge Security officer?
Highlight relevant abilities.
Answer: “Strong communication, vigilance, customer service, quick decision-making, and an understanding of security protocols.”
11. Have you ever had to handle an emergency? If so, how?
Demonstrate calm and competence.
Answer: “Yes, once there was a fire alarm. I followed evacuation procedures, guided visitors safely outside, and reported to emergency services promptly.”
12. How do you handle confidential information?
Trustworthiness matters.
Answer: “I ensure all information is handled discreetly and only shared with authorised personnel, in line with data protection laws.”
13. What do you think is the biggest challenge in this role?
Show insight and readiness.
Answer: “Balancing customer service with security vigilance can be challenging, but I believe strong communication and clear protocols help manage this effectively.”
14. How do you stay updated on security procedures?
Continuous learning is vital.
Answer: “I regularly review training materials, attend refresher courses, and keep informed of industry best practices.”
15. Describe a situation where you went above and beyond for a visitor.
Another STAR question.
Answer: “A visitor was struggling to find their appointment. I personally escorted them and provided extra assistance, ensuring a positive experience and client satisfaction.”
16. How comfortable are you working alone?
Security roles often require solo shifts.
Answer: “I’m very comfortable and aware of my responsibilities, staying alert and disciplined throughout my shift.”
17. How do you handle conflicts between visitors?
Conflict resolution skills are tested here.
Answer: “I intervene calmly, separate the parties if necessary, and involve supervisors or security teams to de-escalate the situation.”
18. What would you do if you felt unsafe during a shift?
Safety first.
Answer: “I would prioritise my safety by following company procedures, alerting colleagues or emergency services, and avoiding confrontation.”
19. What motivates you in a security role?
Personal drive and dedication.
Answer: “I’m motivated by the responsibility of protecting people and property and providing excellent customer service.”
20. Do you have experience using security technology?
Technical aptitude.
Answer: “Yes, I’ve worked with CCTV systems, access control software, and incident reporting tools.”
21. How do you document incidents?
Attention to detail is key.
Answer: “I write clear, factual reports immediately after the incident, including time, location, people involved, and actions taken.”
22. Can you describe a time you improved security procedures?
Innovation and initiative.
Answer: “I noticed gaps in visitor logging and suggested digital tracking, which was implemented, improving accuracy and accountability.”
23. How would you deal with a medical emergency?
Emergency response.
Answer: “I would assess the situation, call for medical help immediately, and provide first aid if trained and necessary.”
24. What questions do you have for us? (Ending question)
Shows engagement and interest.
Answer: “What are the opportunities for career progression within Securitas? How is ongoing training supported?”
25. Why should we hire you?
Summarise your strengths confidently.
Answer: “I bring a blend of security experience, strong communication skills, and a genuine commitment to safeguarding people, making me a perfect fit for this role.”
General Interview Coaching Tips
Preparing for a Securitas Concierge Security interview goes beyond knowing the questions. Dress smartly, arrive early, and maintain a positive attitude throughout. Remember the importance of body language — maintain eye contact, offer a firm handshake, and smile genuinely. Use the STAR model to structure your answers for competency questions, as this provides clear, compelling examples of your abilities. Avoid negative comments about previous employers and never exaggerate your experience. Be honest, concise, and professional.
Do’s and Don’ts
Do research Securitas and understand their values.
Do practise common interview questions and answers.
Do highlight your customer service skills and security knowledge.
Don’t be late or underprepared.
Don’t use slang or overly casual language.
Don’t ramble—keep answers focused and relevant.
For anyone looking to boost their confidence and nail their Securitas Concierge Security interview, professional interview training can make a huge difference. Working with an experienced interview coach helps you polish your answers, develop your personal brand, and tackle nerves. Don’t hesitate to invest in interview coaching and secure your dream role.
Ready to take your interview skills to the next level? Book an appointment with me, Jerry Frempong, your trusted UK career coaching professional, and get tailored advice that will set you apart from other candidates.
