The role of a Securitas Control Room Operator is pivotal in ensuring the safety and security of clients’ premises. These professionals monitor security systems, respond to incidents, and coordinate with field officers, playing a critical part in proactive threat management. The job description typically involves managing surveillance equipment, handling emergency communications, and maintaining detailed logs of incidents. In the UK, the salary for this role usually ranges from £19,000 to £24,000 per year, reflecting the importance and responsibility involved.
If you’re preparing for an interview for a Securitas Control Room Operator position, this guide will walk you through 25 carefully selected interview questions and answers, covering everything from simple openers to complex competency-based queries. I’m Jerry Frempong, a UK-based career coaching professional with over 25 years of experience, here to help you shine in your interview with confidence and clarity.
1. Tell me about yourself.
A classic opener. Keep your answer concise and relevant, focusing on your background in security, communication skills, and your interest in the role.
Example: “I have three years of experience working in security monitoring roles, where I developed strong attention to detail and the ability to stay calm under pressure. I’m excited about the opportunity to contribute to Securitas as a Control Room Operator because I’m passionate about safety and efficient incident management.”
2. What interests you about working as a Control Room Operator?
Express your motivation.
Example: “I enjoy roles that require vigilance and quick thinking. Being a Control Room Operator allows me to use my technical skills and communication abilities to make a real difference in security.”
3. How do you handle high-pressure situations?
Use a brief example.
Example: “During a previous role, I managed an alarm activation that required quick coordination with emergency services. I stayed calm, followed protocols, and ensured everyone was informed promptly.”
4. Can you describe your experience with security monitoring systems?
Be specific about your technical skills.
Example: “I am familiar with CCTV systems, alarm monitoring software, and incident logging platforms, and I’m comfortable troubleshooting minor technical issues.”
5. What would you do if you noticed suspicious activity on a CCTV feed?
Explain your procedure clearly.
Example: “I would immediately notify the relevant personnel, increase monitoring of the area, and document the incident following the company’s protocols.”
6. Describe a time when you had to work as part of a team under stress.
This is a competency question – use the STAR model (Situation, Task, Action, Result).
Example:
Situation: During a major event, our team faced multiple alarms simultaneously.
Task: I needed to prioritize and coordinate response efforts.
Action: I communicated clearly with colleagues, delegated monitoring zones, and kept logs updated.
Result: We managed the situation efficiently, with no incidents escalating.
7. How do you ensure accuracy in your logs and reports?
Demonstrate attention to detail.
Example: “I double-check entries for clarity and completeness before submitting them and use checklists to avoid missing critical information.”
8. Tell me about a time when you identified a security risk and how you dealt with it.
Another STAR response.
Example:
Situation: I noticed a door propped open in a restricted area.
Task: To secure the area and prevent unauthorized access.
Action: I alerted security officers and ensured the door was closed and locked.
Result: This prevented a potential breach during the shift.
9. What communication methods do you use to liaise with field officers?
Highlight your communication skills.
Example: “I use radios, phone systems, and digital messaging to maintain constant contact and ensure accurate information flow.”
10. How do you maintain focus during long shifts?
Emphasize your discipline.
Example: “I take regular short breaks, stay hydrated, and practise mental exercises to stay alert and focused.”
11. Why do you want to work for Securitas specifically?
Show company knowledge.
Example: “Securitas is a respected leader in security services, known for its commitment to safety and staff development, which aligns with my career goals.”
12. How do you manage confidentiality in your role?
Discuss ethics and professionalism.
Example: “I strictly adhere to data protection policies and never share sensitive information outside authorised channels.”
13. Describe a time when you had to handle a difficult customer or colleague.
Use STAR to show interpersonal skills.
Example:
Situation: A frustrated colleague was resistant to following new procedures.
Task: To ensure compliance while maintaining good relations.
Action: I listened to their concerns and explained the benefits of the changes patiently.
Result: The colleague adapted, and the team functioned more smoothly.
14. What steps do you take when responding to an alarm?
Explain your methodical approach.
Example: “I verify the alarm type, check camera feeds, notify field officers, and escalate if necessary.”
15. How do you prioritise tasks when multiple incidents occur?
Show your organisational skills.
Example: “I assess risk severity and potential impact to decide which incidents need immediate attention.”
16. How familiar are you with Health and Safety regulations?
Mention relevant knowledge.
Example: “I am well-versed in workplace health and safety standards, ensuring I operate in compliance with all guidelines.”
17. Can you give an example of how you use technology to improve your work?
Discuss tools and innovations.
Example: “I use security software analytics to detect unusual patterns and reduce false alarms.”
18. How would you deal with conflicting instructions from two supervisors?
Demonstrate problem-solving.
Example: “I would clarify priorities by communicating with both supervisors to find the best course of action.”
19. What qualities make a good Control Room Operator?
List key traits.
Example: “Attention to detail, calmness under pressure, strong communication, and quick decision-making.”
20. Tell me about a mistake you made and what you learned.
Show honesty and learning.
Example: “Once, I misreported an incident’s details. I took responsibility, corrected it immediately, and implemented a checklist system to avoid repeats.”
21. What would you do if you observed a colleague violating security protocols?
Focus on integrity.
Example: “I would report it confidentially to management to maintain safety standards.”
22. How do you stay updated with changes in security technology?
Show commitment to learning.
Example: “I regularly read industry publications and attend training sessions whenever possible.”
23. Describe your experience working night shifts or irregular hours.
Be honest about your adaptability.
Example: “I am comfortable with night shifts and use routines to manage my energy and alertness.”
24. How do you handle receiving repetitive or routine tasks?
Show your professionalism.
Example: “I maintain focus by reminding myself of the importance of consistency and accuracy in every task.”
25. Do you have any questions for us?
Always have questions ready to show interest.
Example: “Can you tell me more about the training and development opportunities within Securitas?”
General Interview Coaching Tips for a Securitas Control Room Operator Role
Preparing for your interview is half the battle won. Here are some do’s and don’ts to keep in mind:
Do’s:
Research the company thoroughly
Dress smartly and arrive on time
Use the STAR model (Situation, Task, Action, Result) to structure competency answers
Stay calm and positive throughout the interview
Ask insightful questions at the end
Don’ts:
Don’t interrupt the interviewer
Don’t exaggerate your experience
Don’t speak negatively about previous employers
Don’t forget to follow up with a thank-you email
Remember, your ability to communicate clearly and demonstrate your understanding of the Control Room Operator role will set you apart. Practice makes perfect, and if you want to sharpen your skills further, I encourage you to book professional interview training, where an experienced interview coach like myself can guide you personally.
If you’re serious about succeeding, personalised interview coaching is a game-changer. Feel free to book an appointment and get tailored support to boost your confidence and land your dream role.
