As a UK career coaching professional for over 25 years, I’ve seen time and again how the Customer Service Representative role at Securitas can be a fantastic career move for those with strong people skills, problem-solving ability, and a passion for safety and service. This role involves supporting clients and visitors, managing security procedures, and providing a professional, helpful front-line service. Salaries typically range between £21,000 and £25,000 depending on location and shift patterns, with opportunities for progression into supervisory and management positions.
Being well-prepared for your interview not only boosts your confidence but also dramatically improves your chances of securing the role. Below, I’ll guide you through 25 carefully selected interview questions, model answers, and coaching advice, using techniques such as the STAR method and proven best practices.
Opening Questions
1. Tell me about yourself.
Keep your answer concise and professional.
Example: “I have over three years of customer service experience, including working in a busy reception environment. I pride myself on delivering a calm, efficient service, even under pressure. I’m drawn to Securitas because of its reputation for professionalism and its commitment to protecting people and property.”
2. What do you know about Securitas?
Show you’ve researched the company.
Example: “Securitas is a global leader in protective services, operating in over 50 countries. I know you value integrity, vigilance, and helpfulness, and I believe my work ethic aligns with those core values.”
3. Why do you want to work for Securitas?
Tie your career goals to their mission.
Example: “I want to contribute to a company that values safety and customer service equally. Securitas offers structured training, growth opportunities, and a respected brand name.”
Competency and Behavioural Questions
4. Describe a time when you dealt with a difficult customer. (STAR)
Situation: “At my previous job, a visitor became upset about waiting times.”
Task: “I needed to de-escalate the situation while maintaining service for others.”
Action: “I listened actively, acknowledged their frustration, and offered a clear timescale.”
Result: “They calmed down and later thanked me for my understanding.”
5. How do you handle pressure during busy periods?
“I prioritise tasks, remain focused on immediate needs, and communicate clearly with team members to ensure a smooth service.”
6. Give an example of when you worked as part of a team to solve a problem. (STAR)
Show teamwork, collaboration, and results.
7. How do you ensure confidentiality in your role?
Mention GDPR awareness and respecting sensitive information.
8. Tell me about a time you used initiative at work.
Highlight problem-solving without always needing manager approval.
Role-Specific Questions
9. How would you deal with a visitor who refuses to follow security procedures?
Be calm, professional, and follow company protocols.
10. What steps would you take if you noticed suspicious behaviour?
Observation, reporting, and adherence to Securitas security policies.
11. How would you handle an emergency evacuation?
Describe safety priorities, clear communication, and knowledge of evacuation plans.
12. How do you balance customer service with enforcing rules?
Empathy combined with firmness, ensuring compliance without conflict.
Scenario-Based STAR Questions
13. Describe a time you had to learn something quickly.
14. Tell me about a situation where you went above and beyond for a customer.
15. Give an example of handling conflicting priorities.
Customer Service Focused Questions
16. What does excellent customer service mean to you?
Personalise your definition — attentiveness, respect, clear communication.
17. How would you handle a language barrier with a visitor?
Patience, non-verbal communication, translation tools.
18. How do you measure your own success in customer service?
Positive feedback, meeting KPIs, personal satisfaction in helping others.
Work Ethic and Motivation Questions
19. Why should we hire you?
Emphasise your reliability, skills, and alignment with company values.
20. What motivates you in your work?
Helping people, solving problems, contributing to safety.
21. How do you stay motivated during repetitive tasks?
Focus on consistency, quality, and small daily goals.
Ending Questions
22. Do you have any questions for us?
Always prepare at least two:
“How do you measure success in this role?”
“What training and development opportunities do you offer?”
23. Where do you see yourself in five years?
Link career growth to opportunities within Securitas.
24. What is your availability to start?
Be honest and flexible where possible.
25. Is there anything that might prevent you from meeting the role requirements?
Address potential scheduling, travel, or shift concerns upfront.
Interview Do’s and Don’ts
Do:
Research Securitas and its values.
Prepare STAR examples in advance.
Dress professionally.
Arrive early and bring necessary documents.
Don’t:
Speak negatively about previous employers.
Ramble — keep answers structured.
Forget to smile and make eye contact.
Interview Coaching Encouragement
Remember — an interview is not an interrogation, it’s a two-way conversation to see if you and Securitas are the right fit for each other. The STAR model (Situation, Task, Action, Result) will keep your answers clear and memorable. Confidence comes from preparation — rehearse your answers aloud, and if possible, work with a professional interview coach who can refine your delivery and give you constructive feedback.
Investing in interview training or interview coaching could be the single most impactful step you take to secure the role. I’ve coached hundreds of candidates into their dream security and customer service roles, and you can absolutely be next.
If you’d like to take the next step towards landing your Securitas Customer Service Representative role, book a one-to-one interview coaching session with me today at Interview Training UK. Let’s get you hired.
