The UK Border Force plays a vital role in national security and public safety. Immigration Officers are frontline professionals responsible for enforcing immigration and customs regulations at UK borders. They examine passports, assess the validity of visas, interview travelers, and take action against those attempting illegal entry. The position demands a strong sense of ethics, excellent communication skills, and attention to detail.
The salary for a UK Border Force Immigration Officer ranges between £24,000 and £35,000 per year, depending on location, experience, and responsibilities. There are also opportunities for career advancement and shift allowances. Working in this role requires resilience, sound judgment, and the ability to work under pressure—especially when making decisions that directly impact national security.
To help you stand out in your interview, we’ve compiled 20 essential questions with sample answers based on real Border Force interview formats. These answers reflect the values of the Home Office and show how you can demonstrate the core competencies expected.
20 UK Border Force Immigration Officer Interview Questions and Sample Answers
1. Why do you want to work for the UK Border Force?
Sample Answer:
“I am passionate about national security and public service. Working with the Border Force allows me to contribute to protecting the UK while using my skills in communication, analysis, and problem-solving. I value the role’s importance in maintaining legal entry standards and supporting lawful immigration.”
2. What do you know about the responsibilities of a Border Force Officer?
Sample Answer:
“A Border Force Officer checks the legality of entries, interviews passengers, prevents illegal immigration, stops smuggling, and enforces customs regulations. They work at ports, airports, and inland enforcement sites. Officers must remain vigilant, impartial, and professional.”
3. How would you handle a situation where a passenger becomes aggressive?
Sample Answer:
“I would remain calm, assertive, and follow de-escalation techniques. If necessary, I’d call for backup and ensure the safety of all individuals involved. My goal would be to resolve the situation with minimal conflict while maintaining professionalism.”
4. Can you describe a time you dealt with a difficult decision under pressure?
Sample Answer:
“In a previous customer service role, I had to refuse service to a client due to ID issues, despite pressure from others. I followed procedures and explained the reasons clearly. This taught me the importance of integrity and adhering to policy under pressure.”
5. How do you ensure impartiality in decision-making?
Sample Answer:
“I always base my decisions on facts, evidence, and regulations—not assumptions or emotions. I treat everyone fairly, regardless of background, and consistently apply procedures.”
6. How would you recognize signs of human trafficking or smuggling?
Sample Answer:
“I’d look for nervous behavior, inconsistent travel stories, and passengers with no knowledge of their travel details. I’d use questioning techniques to uncover discrepancies and follow protocols to escalate concerns to senior officers or safeguarding teams.”
7. What do you understand about safeguarding in the context of border security?
Sample Answer:
“Safeguarding means identifying and protecting vulnerable individuals—such as unaccompanied minors or victims of trafficking. Officers must be observant, report concerns, and ensure individuals are referred to the right support services.”
8. How do you maintain attention to detail in repetitive tasks?
Sample Answer:
“I stay focused by understanding the importance of every decision I make. Even small errors can have serious consequences in border enforcement. I use checklists and take short mental breaks to reset focus when needed.”
9. How would you deal with a situation where you suspect a colleague is acting unethically?
Sample Answer:
“I would document the situation, avoid confrontation, and report it through the appropriate channels, such as a supervisor or internal whistleblowing procedures. Integrity is essential in this job.”
10. Describe your experience working in a team under pressure.
Sample Answer:
“During holiday rushes in my airport role, we handled large passenger volumes. I supported teammates, communicated constantly, and adapted quickly. Working together helped reduce stress and ensure efficient service.”
11. What motivates you in a high-responsibility role like this?
Sample Answer:
“The knowledge that my actions directly protect the country motivates me. I’m driven by purpose, and the structured environment helps me stay accountable and focused.”
12. What steps would you take to prepare for your shift at the border?
Sample Answer:
“I’d review shift handover notes, check any alerts, confirm my equipment is ready, and mentally prepare for various scenarios. Preparation is key to ensuring readiness and quick response.”
13. How do you handle confidential information?
Sample Answer:
“I follow data protection laws and only share information on a need-to-know basis. I understand the importance of discretion and protecting sensitive data.”
14. Tell us about a time you provided excellent customer service.
Sample Answer:
“A passenger was confused about visa rules. I calmly explained the process, reassured them, and guided them to the appropriate counter. They thanked me for making a stressful moment manageable.”
15. What do you think are the biggest challenges facing the UK Border Force?
Sample Answer:
“Rising threats from organized crime, increasing migration pressures, and rapid changes in technology. Officers must be flexible, well-trained, and able to respond swiftly to evolving risks.”
16. How do you ensure compliance with laws and policies?
Sample Answer:
“I keep updated on relevant laws, attend all training, and regularly review protocols. I also ask questions when unsure and never assume anything.”
17. How would you manage a situation where you need to refuse entry to a passenger?
Sample Answer:
“I’d explain the legal grounds for refusal clearly, remain professional, and ensure all documentation is properly filed. I’d also offer them the opportunity to contact their embassy or legal representative if needed.”
18. How do you handle shift work and long hours?
Sample Answer:
“I maintain a healthy routine, stay hydrated, eat well, and plan rest time. I adapt easily to changing schedules and understand that flexibility is part of the role.”
19. Describe how you would interview someone suspected of immigration fraud.
Sample Answer:
“I’d ask open-ended questions, stay composed, and take note of inconsistencies. Building rapport helps gain accurate information while ensuring compliance with legal procedures.”
20. Why should we hire you for this position?
Sample Answer:
“I bring strong interpersonal skills, a deep respect for the law, and the ability to stay calm under pressure. I’m reliable, quick to learn, and committed to upholding the mission of the Border Force.”
Final Tips: How to Succeed in a UK Border Force Interview
Preparing for a Border Force Immigration Officer interview means more than memorizing answers. Here are key tips to help you shine:
Know the Core Competencies: These include making effective decisions, delivering at pace, communicating clearly, and working together.
Use the STAR Method: Structure your responses using Situation, Task, Action, and Result.
Understand the Mission: Show awareness of the Home Office values—honesty, integrity, and fairness.
Stay Calm & Professional: Especially for role plays or situational questions, stay measured and show good judgment.
Practice Aloud: Rehearse your answers to improve clarity and confidence.
Conclusion: You’re Closer Than You Think
Becoming a UK Border Force Immigration Officer is a meaningful and respected career path. If you’re prepared, confident, and guided by integrity, your interview can be a powerful step toward public service. Believe in your abilities, stay informed, and walk in with purpose—you’ve got this.
