As a UK based career coaching professional of over 25 years, I have supported thousands of talented individuals preparing for NHS interviews. Today I am delighted to guide you through this comprehensive and encouraging resource focusing on the University Hospitals of Leicester NHS Trust, one of the largest and most respected teaching hospital groups in the country. My aim is to help you approach your interview feeling optimistic, well prepared, and confident in your ability to secure the role you want.
The University Hospitals of Leicester NHS Trust consists of Leicester Royal Infirmary, Leicester General Hospital, and Glenfield Hospital. The Trust plays a central role in providing acute care, specialist heart services, renal care, emergency medicine, cancer services, maternity and paediatrics. With over 17,000 staff members across a diversity of roles, the organisation reflects the vibrancy, dedication, and community impact of the NHS at its best.
Below you will find an expertly structured and deeply detailed collection of 30 interview questions and answers tailored for differing roles within the Trust including administrative positions, healthcare support roles, nursing posts, allied health professionals, portering, estates and facilities roles, and managerial positions. Before each set of questions you will see a brief overview highlighting the importance of the role, what it involves day to day, and its typical salary range. These insights are designed to give context and increase your understanding of what the Trust looks for in each role.
Throughout this guide you will find simple opening questions, competency and behavioural questions, STAR model answers, closing questions, essential interview do’s and donts, and positive encouragement to help you perform at your best. This is authentic, human centred guidance aimed at supporting your NHS career journey.
Administrative Officer at University Hospitals of Leicester NHS Trust
Administrative Officers are the backbone of efficient patient pathways. They maintain accurate records, coordinate appointments, support clinical teams, greet and signpost patients, and ensure that all information is processed in line with NHS policies. These roles typically earn between £23,500 and £25,500 per year and require exceptional communication skills, accuracy, teamwork, and a calm manner under pressure.
1. What interests you in working as an Administrative Officer at University Hospitals of Leicester NHS Trust
Sample answer
I am passionate about supporting patient care and I know that strong administration is essential to a well functioning hospital environment. I enjoy organising information, helping people, and ensuring that systems run smoothly. The reputation of the Trust for high quality care and supportive working culture makes this a place where I would be proud to contribute.
2. How do you maintain accuracy when working with large volumes of data
Sample answer
I maintain accuracy by double checking entries immediately, keeping my workspace organised, and using checklists for each stage of the process. If unsure about any detail, I verify information before progressing. Consistency, patience, and attention to detail are strengths I bring to administrative work.
3. Tell us about a time you provided excellent customer service (STAR model)
Situation
In my previous role a patient became distressed over a delayed appointment.
Task
I needed to resolve the issue calmly and provide reassurance.
Action
I listened carefully, apologised for the confusion, checked the booking system, and arranged a new appointment while ensuring they understood the next steps.
Result
The patient thanked me for my understanding and said they felt much more reassured.
Healthcare Support Worker at University Hospitals of Leicester NHS Trust
Healthcare Support Workers play a vital part in delivering safe, compassionate and personal patient care. They assist with daily activities, monitor patient wellbeing, support nursing staff, and provide comfort and dignity to patients. Salaries typically range from £22,000 to £24,000 per year depending on banding and experience. Empathy, resilience, teamwork, and clear communication are central to success in this role.
4. Why do you want to become a Healthcare Support Worker
Sample answer
I believe in providing care that makes people feel valued and respected. I thrive in hands on roles and want to contribute directly to improving patient experiences at the Trust. I have a natural ability to reassure others and I enjoy working closely within a team.
5. How would you handle a patient who is anxious or upset
Sample answer
I would speak calmly, listen without judgement, and acknowledge their feelings. I would explain what is happening and ensure they have the opportunity to ask questions. I would also escalate concerns to a nurse when appropriate. Compassion and communication help reduce anxiety significantly.
6. Give an example of when you worked under pressure in a caring role (STAR)
Situation
During a particularly busy shift in a care home, several residents needed support at the same time.
Task
I needed to prioritise and ensure safe care.
Action
I calmly assessed the urgency of each need, communicated with colleagues, and divided tasks while maintaining dignity for each resident.
Result
All residents received timely support and the team thanked me for staying composed.
Registered Nurse at University Hospitals of Leicester NHS Trust
Registered Nurses are central to safe and effective patient care. They assess, plan, implement and evaluate care plans, administer medication, coordinate with multidisciplinary teams and advocate for the wellbeing of patients. Typical salaries range from £28,500 to £42,000 depending on banding and experience. Clinical competence, compassion, resilience, and strong communication are all essential qualities for nursing roles.
7. What attracts you to nursing at this Trust
Sample answer
The Trust is known for its strong leadership, commitment to continuous improvement, and excellent education support. I want to build a long term nursing career where I can grow professionally and provide the highest standard of care.
8. How do you ensure safe medication administration
Sample answer
I always follow the five rights of medication administration: right patient, right drug, right dose, right route and right time. I cross check information, document accurately, and report any discrepancies immediately.
9. Describe a challenging clinical situation and how you handled it (STAR)
Situation
A patient suddenly deteriorated while I was conducting routine checks.
Task
I needed to act quickly and follow emergency procedures.
Action
I pressed the emergency buzzer, checked airway and breathing, gathered key information, and communicated clearly with the crash team on arrival.
Result
The patient was stabilised and the team commended the clarity of my handover.
Porter at University Hospitals of Leicester NHS Trust
Porters play an important part in delivering a smooth patient journey by transporting patients, equipment and supplies across the hospital safely and efficiently. This role typically pays between £21,000 and £23,000. Porters must demonstrate reliability, patience, safe manual handling and clear communication.
10. Why would you make a good porter
Sample answer
I am physically fit, reliable, and committed to providing a helpful patient centred service. I understand that porters are often the first and last point of contact for patients and I take pride in representing the Trust positively.
11. How do you ensure safety when moving equipment or patients
Sample answer
I follow manual handling training, never rush movements, use appropriate equipment, and communicate clearly with patients and staff. Safety is always my highest priority.
12. Give an example of teamwork in a busy environment (STAR)
Situation
During a particularly busy morning multiple wards needed urgent transfers.
Task
We needed to coordinate quickly while ensuring safety.
Action
I worked closely with colleagues, shared information, and prioritised tasks based on clinical urgency.
Result
All transfers were completed safely and efficiently.
Estates and Facilities Assistant at University Hospitals of Leicester NHS Trust
Estates and Facilities Assistants ensure the hospital remains clean, functional and safe. They maintain equipment, support repairs, keep areas tidy, and play a vital role in infection prevention. Salaries often sit around £22,000 to £25,000. Practical skills, communication and reliability are essential.
13. What interests you in an Estates and Facilities role
Sample answer
I enjoy practical work that directly supports patient care. A clean, safe environment makes a huge difference and I want to contribute to that standard at the Trust.
14. How do you prioritise maintenance tasks
Sample answer
I prioritise based on risk, patient impact and urgency. Issues that affect safety or clinical areas are addressed immediately. Communication with supervisors keeps tasks aligned with Trust requirements.
15. Tell us about a time you solved a problem independently (STAR)
Situation
A piece of equipment failed unexpectedly.
Task
I needed to minimise disruption.
Action
I conducted initial checks, identified a loose connection, and safely fixed the issue before reporting it.
Result
The department continued working without delay.
Management or Team Leader Role at University Hospitals of Leicester NHS Trust
Managers and Team Leaders coordinate staff, oversee performance, ensure compliance with NHS policies, monitor service quality and lead continuous improvement. Salaries may range from £33,000 to £55,000 depending on banding. Leadership, communication, problem solving, and emotional intelligence are key.
16. What is your leadership style
Sample answer
I lead with clarity, consistency and empathy. I believe in open communication, clear expectations and supporting staff to reach their potential. I focus on collaboration and continuous improvement.
17. How do you handle conflict in a team
Sample answer
I encourage calm, respectful conversation, listen to each viewpoint, and work towards a fair solution. I ensure issues are addressed early to prevent escalation.
18. Describe a time you led a team through change (STAR)
Situation
A new system was introduced which caused concern among staff.
Task
I needed to lead the transition and maintain morale.
Action
I communicated openly, arranged training sessions, encouraged feedback, and modelled a positive attitude.
Result
The team adapted quickly and performance improved steadily.
Additional general interview questions for University Hospitals of Leicester NHS Trust
19. How do you demonstrate the NHS values in your work
Sample answer
I prioritise respect, compassion, and teamwork in every interaction. I treat others with dignity, maintain confidentiality, and contribute positively to a supportive environment.
20. How do you handle stressful situations
Sample answer
I remain calm, focus on priorities, communicate clearly, and use supportive breathing techniques. Seeking help from colleagues when needed ensures safe outcomes.
21. What skills do you bring that will benefit this Trust
Sample answer
Strong communication, empathy, reliability, and a genuine commitment to NHS care excellence. I always strive to go the extra mile.
22. How do you respond to feedback
Sample answer
I welcome feedback as an opportunity for development. I listen carefully, reflect honestly, and take action to improve.
23. How would your colleagues describe you
Sample answer
My colleagues would describe me as positive, dependable, and supportive. I bring energy and care to every task.
24. Why do you want to work for this Trust rather than another NHS organisation
Sample answer
This Trust is known for innovation, inclusive culture, strong leadership and patient centred values. I want to be part of that mission and contribute long term.
25. Tell us about a time you showed initiative (STAR)
Situation
A process was causing delays.
Task
I needed to improve efficiency.
Action
I redesigned the workflow and discussed it with my supervisor.
Result
The change reduced delays and improved staff satisfaction.
26. What motivates you in your daily work
Sample answer
Knowing that my efforts directly support patient care motivates me every day. Making a difference is incredibly rewarding.
27. What are your career aspirations
Sample answer
I want to develop within the Trust, increase my responsibilities and continue to strengthen my skills to support patient care.
28. How do you manage your time effectively
Sample answer
I use lists, prioritise based on urgency and importance, remain organised, and review my progress regularly.
29. Do you have any questions for us
Sample answer
Yes, I would like to ask about development opportunities, team structure, and the support provided during the first few months.
30. Why should we hire you
Sample answer
I bring dedication, compassion, reliability and a commitment to the Trusts values. I am ready to contribute positively from day one.
Interview do’s
Arrive early
Smile and show warmth
Use examples from real experiences
Speak clearly and confidently
Follow the STAR approach for competency questions
Ask thoughtful questions at the end
Interview donts
Do not speak negatively about past employers
Do not rush your answers
Do not guess clinical or safety information
Do not use overly complicated language
Do not forget to show enthusiasm
Final encouragement
You have taken an important step simply by preparing. Every NHS role at University Hospitals of Leicester NHS Trust requires compassion, teamwork and integrity, and you already show commitment by seeking guidance today. Believe in your strengths, trust in your experiences, and approach your interview knowing that you have something valuable to offer.
If you would like personalised support, you are welcome to book an interview coaching appointment with me.
