A receptionist at Winkworth, one of the UK’s most established estate agents, plays a critical role in creating first impressions. As the first point of contact for clients, tenants, landlords, and vendors, the receptionist ensures smooth communication between departments and provides exceptional customer service. Typical duties include handling incoming calls, greeting clients, managing appointment schedules, supporting the sales and lettings teams, and maintaining a professional front-of-house presence.
The average salary for a Winkworth receptionist in the UK typically ranges between £22,000 and £26,000 per year, depending on location, experience, and branch size. Some offices may also offer bonuses or additional perks based on performance.
Top 20 Interview Questions and Answers for a Winkworth Receptionist Role
1. Tell us about yourself.
A strong answer would highlight your communication skills, customer service experience, and enthusiasm for the real estate industry.
“I have over three years of experience in customer-facing roles, where I’ve developed excellent interpersonal and organizational skills. I’m passionate about property, love working in dynamic environments, and I thrive when interacting with clients and helping a team succeed.”
2. Why do you want to work for Winkworth?
Show knowledge of the company and alignment with its values.
“Winkworth’s long-standing reputation in the property industry and its community-focused approach really appeal to me. I admire your commitment to professionalism and personal service, and I’d love to contribute to that as part of the front-of-house team.”
3. What does great customer service mean to you?
“It means being attentive, empathetic, responsive, and going above and beyond to ensure every customer feels heard, respected, and valued.”
4. How would you handle a difficult or angry client at reception?
“I would stay calm, listen actively, and ensure the client feels heard. Then, I’d do my best to resolve the issue professionally or escalate it to the right colleague if needed.”
5. How do you manage competing priorities, like calls, walk-ins, and internal tasks?
“I prioritize based on urgency and impact. I stay organized with a checklist and communicate transparently with colleagues if I need to redirect or delay a task temporarily.”
6. What software or systems have you used in past receptionist roles?
“I’ve used Microsoft Office extensively, including Outlook for calendars and Excel for logs. I’m also familiar with CRM systems and phone switchboards.”
7. How do you maintain professionalism in a fast-paced or stressful environment?
“By staying focused, breathing through stress, and reminding myself that every client interaction matters. A calm demeanor helps me manage the pace and present a professional image.”
8. Describe a time when you went above and beyond for a client.
Choose a real example with positive results.
“Once, a client arrived for a last-minute viewing without a scheduled appointment. I coordinated quickly with the lettings team to accommodate them, which led to a successful let.”
9. What would you do if the phone and the front desk both required your attention at once?
“I’d politely ask the in-person visitor to hold for a moment while I answered the phone and asked to call the caller back. I’d then help the visitor and return the call promptly.”
10. How would you manage confidential information?
“With discretion and care. I understand the importance of GDPR and ensure sensitive data is never shared or left visible.”
11. What do you know about Winkworth’s brand and values?
“Winkworth is known for professionalism, local expertise, and a network of independently operated offices. You value integrity, trust, and long-term client relationships.”
12. What motivates you in a front-desk role?
“I enjoy being the go-to person, solving problems, and ensuring people have a positive experience from the moment they walk in.”
13. How do you ensure accuracy in administrative tasks?
“I double-check work, maintain detailed logs, and stay organized with daily to-do lists and check-ins with the team.”
14. How do you keep yourself organized throughout the day?
“I start with a plan for the day, use digital reminders, and prioritize tasks based on importance and deadlines.”
15. Tell me about a time you had to learn something quickly on the job.
Use the STAR method to answer: Situation, Task, Action, Result.
“At my last job, our phone system changed unexpectedly. I watched tutorials during my break, practiced, and by the end of the day, I was training others.”
16. How would you welcome a high-profile client who arrives unexpectedly?
“I’d greet them warmly, notify the appropriate team member immediately, offer refreshments, and ensure they are comfortable while waiting.”
17. Describe a time you worked closely with a sales or lettings team.
“I worked with the sales team to coordinate viewings and manage schedules. I often relayed key updates and ensured smooth internal communication.”
18. How would you handle receiving deliveries and post?
“I’d sign for them, sort according to department, and notify recipients right away to avoid delays.”
19. What’s your greatest strength in a receptionist role?
“My ability to multitask efficiently while maintaining a friendly and professional demeanor.”
20. Do you have any questions for us?
Always say yes. Ask insightful questions like:
“What does a typical day look like for the receptionist at this branch?”
“What are the expectations during busy seasons?”
Final Thoughts: Interview Tips & Encouragement
The Winkworth receptionist role is your gateway into the fast-paced and rewarding world of real estate. To stand out, practice confidence, research the company, and prepare answers that reflect your personality and experience. Dress professionally, arrive early, and greet every interviewer with a smile—just as you would a client at the front desk.
Final Tips:
Rehearse answers out loud or with a friend
Prepare two or three thoughtful questions to ask at the end
Follow up with a thank-you email to reiterate your interest
Stay calm—enthusiasm and authenticity go a long way
Remember: You’re not just applying to answer phones—you’re applying to be the face of Winkworth. Make every answer reflect that pride and professionalism.
