Working as a waiter or waitress at Nando’s isn’t just about serving peri-peri chicken—it’s about delivering a unique customer experience that makes guests feel welcome, well-fed, and eager to return. Nando’s prides itself on a vibrant, team-oriented culture where every role counts. As a waiter/waitress, you’re expected to take customer orders, offer menu recommendations, serve food and drinks, clear tables, and ensure a high standard of cleanliness and hospitality throughout the shift.
The average hourly pay for a Nando’s waiter/waitress in the UK ranges between £9.50 and £11.50, depending on location and experience. Plus, employees often benefit from free meals, bonuses, discounts, and opportunities to grow within the company.
Whether you’re starting out or aiming to climb the hospitality ladder, nailing the Nando’s interview is your first big step.
20 Interview Questions and Answers for Nando’s Waiter/Waitress Role
1. Why do you want to work at Nando’s?
I admire Nando’s values of family, fun, and passion. I enjoy working in fast-paced environments and believe Nando’s offers a vibrant, supportive workplace where I can grow professionally and provide excellent customer service.
2. What do you know about Nando’s as a brand?
Nando’s is a global restaurant chain known for its flame-grilled peri-peri chicken, South African-Portuguese roots, and warm, welcoming service. It focuses on quality food, community values, and great customer experience.
3. How would you handle a rude or difficult customer?
I would stay calm, listen actively, and do my best to understand their concern without taking it personally. I’d apologize sincerely and resolve the issue quickly, or escalate it to a manager if needed.
4. What does good customer service mean to you?
It means making guests feel valued and welcome, being attentive without being intrusive, and going the extra mile to ensure they have a memorable dining experience.
5. Describe a time when you worked as part of a team.
At my last job, we faced a sudden rush during lunch. I supported my colleagues by clearing tables quickly and helping with drinks while someone else took over the food orders. We managed the pressure together and served everyone promptly.
6. How would you deal with a situation where your team is understaffed?
I’d stay positive and take initiative, multitasking where possible and communicating clearly with both the kitchen and my teammates to keep things running smoothly until reinforcements arrive.
7. How do you prioritize tasks during a busy shift?
I focus on tasks that impact the customer experience first—like taking orders, serving food, and cleaning tables. I stay organized and check in regularly with the team to adapt as needed.
8. Have you ever dealt with a food allergy situation?
Yes, I always take allergies seriously. I would inform the kitchen immediately and double-check everything served. I’d also reassure the guest and follow any allergy protocol the restaurant has in place.
9. What would you do if you noticed a colleague being rude to a customer?
I’d remain professional and, if appropriate, step in to support the situation. After the shift, I’d speak with the colleague privately or report it to a supervisor if needed.
10. How would you handle a customer who says their food isn’t hot enough?
I’d apologize sincerely and offer to replace the dish immediately. I’d also follow up to ensure they’re satisfied once it’s been resolved.
11. What makes you a good fit for this role?
I’m friendly, reliable, and thrive in busy environments. I enjoy helping people and work well under pressure. My attention to detail and communication skills make me a strong candidate for this role.
12. How do you stay motivated during long or tough shifts?
I remind myself that every table is a new opportunity to make someone’s day better. I focus on teamwork, stay hydrated, and keep a positive attitude.
13. Are you comfortable working evenings, weekends, and holidays?
Yes, I understand these are peak times in hospitality, and I’m fully available to work flexible hours as required.
14. How would you upsell a dish or drink at Nando’s?
I’d make personalized suggestions by asking what kind of flavours the customer enjoys. For example, if they like spicy, I might recommend the peri-peri fries or suggest trying a bolder sauce level.
15. What would you do if a customer complained about slow service?
I’d apologize and thank them for their patience. I’d explain any delay if appropriate and ensure their order is prioritized from that moment forward.
16. Do you have any previous experience in hospitality or customer service?
Yes, I’ve worked in a busy café where I handled orders, payments, and customer interactions. It helped me build multitasking and interpersonal skills that would be valuable at Nando’s.
17. What would you do if you noticed the restaurant running low on a popular menu item?
I’d inform the manager or kitchen staff immediately so we can manage customer expectations and suggest alternatives before they order.
18. How would you deal with a teammate who isn’t pulling their weight?
I’d try to support them and encourage better teamwork. If the issue persists, I’d bring it up with a supervisor respectfully.
19. What are your strengths?
My main strengths are communication, patience, and adaptability. I’m quick on my feet and enjoy keeping things organized, even in high-pressure situations.
20. Do you have any questions for us?
Yes, I’d love to know more about the team culture here and what training or growth opportunities are available within Nando’s.
Final Interview Coaching Tips and Encouragement
Interviews can be intimidating, but remember: Nando’s is looking for people with personality, energy, and a genuine passion for great customer service. Be yourself, show enthusiasm, and practice these common questions so your answers come naturally. Don’t forget to smile, dress smartly, and bring a copy of your CV. If you’ve never worked in hospitality before, focus on transferable skills like communication, punctuality, and teamwork.
Confidence comes from preparation—so by reading this, you’re already one step ahead. Good luck with your Nando’s interview, and go show them why you’re the perfect fit!
