Nando’s isn’t just about legendary flame-grilled PERi-PERi chicken—it’s about people. As a Shift Supervisor at Nando’s, you play a critical role in leading daily operations, motivating teams, ensuring food quality, and maintaining high customer service standards. It’s a dynamic position that blends frontline leadership with operational efficiency, making you a key pillar between crew members and restaurant management.
Typical responsibilities include team supervision during shifts, resolving customer concerns, ensuring health and safety compliance, supporting stock control, and training new team members. This role is ideal for individuals passionate about hospitality, leadership, and career progression in the foodservice industry.
As of 2025, the average salary for a Nando’s Shift Supervisor in the UK ranges from £11.00 to £12.50 per hour, with additional bonuses and opportunities for promotion into Assistant Manager roles. For those looking to grow their career with one of the UK’s most loved restaurant chains, it’s an exciting step forward.
Top 20 Nando’s Shift Supervisor Interview Questions and Answers
1. Why do you want to work as a Shift Supervisor at Nando’s?
I admire Nando’s for its strong brand culture and commitment to people development. I want to bring my leadership experience to a fast-paced environment and help the team deliver great service while growing into a long-term management career.
2. What do you think are the key responsibilities of a Shift Supervisor?
Leading shifts, supporting the manager, ensuring customer satisfaction, training team members, and maintaining operational standards such as cleanliness, stock control, and food quality.
3. How would you handle a team member not performing well during a shift?
I’d address it discreetly and constructively. I’d ask if there’s an underlying issue, provide clear guidance, and offer support. If necessary, I’d follow up after the shift to review expectations.
4. Describe a time you dealt with a difficult customer.
At my previous job, a customer received a wrong order. I apologized sincerely, corrected the issue quickly, and offered a complimentary drink. The customer left satisfied and thanked me for how I handled it.
5. How do you manage time during busy periods?
I stay calm, delegate effectively, prioritize tasks like food prep, orders, and cleanliness, and motivate the team to work together quickly but safely.
6. How would you train a new team member?
I’d pair them with an experienced team member, demonstrate tasks step-by-step, and provide real-time feedback. I’d check in regularly to make sure they’re comfortable and confident.
7. What would you do if a team member called in sick and you’re short-staffed?
I’d first try to find cover, but if not possible, I’d adapt the shift by reassigning tasks, focusing on key priorities, and managing customer expectations during peak hours.
8. How do you stay motivated during long shifts?
By setting small goals throughout the shift, supporting the team, and keeping a positive attitude. Team energy makes a big difference.
9. How would you handle a disagreement between two team members?
I’d listen to both sides privately, mediate calmly, and find a resolution that keeps the team focused and respectful. If needed, I’d escalate it to the manager post-shift.
10. What are your strengths as a leader?
I’m approachable, decisive under pressure, and committed to creating a fun, inclusive team culture. I also lead by example.
11. What do you know about Nando’s values?
Nando’s values community, pride, passion, courage, and integrity. They treat people like family, and that reflects in how they serve customers and develop their staff.
12. How would you deal with a sudden health and safety issue during a shift?
I’d act immediately to ensure safety, isolate the hazard, inform relevant team members, and document the incident. Then I’d report it to the manager and review prevention steps.
13. Tell us about a time you improved team performance.
I noticed team energy dropping during closing shifts, so I introduced a reward system for cleanliness and speed. Morale improved, and we closed faster with higher standards.
14. How would you ensure food quality is consistent during a busy period?
I’d monitor prep areas, rotate responsibilities, and do random quality checks. Ensuring people stick to procedure—even under pressure—is key.
15. What would you do if a customer made a complaint on social media?
I’d inform the manager and respond politely, acknowledging their experience and inviting them to contact us directly so we can resolve the issue personally.
16. How do you handle stress?
I stay organized, take deep breaths when things get intense, and keep communication open with my team. Sharing tasks reduces the load.
17. What shift patterns are you available for?
I’m flexible and open to evenings, weekends, and holidays. I understand the nature of hospitality and am happy to work when needed.
18. How do you support a team that includes newer and more experienced staff?
By fostering collaboration, encouraging peer training, and recognizing each team member’s strengths. I make sure everyone feels valued and supported.
19. Describe your ideal shift.
A busy shift with a positive, efficient team. Everyone knows their role, supports each other, and we finish strong with great customer feedback.
20. Why should we hire you for this position?
I bring proven experience in team leadership, a passion for people, and a calm head under pressure. I understand Nando’s culture and am excited to be part of a team that values both service and growth.
Final Words: Interview Coaching Tips to Land the Job at Nando’s
Congratulations on preparing for your interview—being proactive is half the battle. Here are some final tips to boost your confidence:
Research the company – Learn about Nando’s culture, values, and recent initiatives. Mention them when relevant.
Practice out loud – Rehearsing your answers builds confidence and clarity.
Show personality – Nando’s loves individuality. Be upbeat, genuine, and let your passion for leadership and hospitality show.
Ask smart questions – At the end of the interview, ask about training programs or team development. It shows you care about growth.
Dress smart casual – Reflect the brand’s friendly but professional vibe.
Be early – Aim to arrive 10-15 minutes before the interview. It shows reliability.
You’ve got what it takes. With the right preparation and attitude, your next shift could start as a Nando’s Shift Supervisor. Best of luck!
