Working as a Customer Service Assistant for Brighton & Hove Buses is a rewarding opportunity that places you at the heart of a vital public service. This role is essential for ensuring passengers have a smooth, safe, and enjoyable travel experience. As the frontline face of the company, Customer Service Assistants handle ticketing, provide travel information, assist with queries, and maintain high standards of customer care. The typical salary for this position ranges from £18,000 to £21,000 per year, depending on experience and hours. Beyond just a paycheck, it offers career progression, employee benefits, and the chance to work in a dynamic, people-focused environment.

20 interview questions and answers for Brighton & Hove Buses Customer Service Assistant

1. Why do you want to work as a Customer Service Assistant at Brighton & Hove Buses?
I am passionate about helping people and enjoy working in a team environment. Brighton & Hove Buses is a well-respected company, and I want to contribute to providing excellent service to the community.

2. How would you handle a difficult customer?
I would stay calm and listen carefully to the customer’s concerns, empathize with their situation, and try to find a positive solution while remaining polite and professional.

3. What qualities make a good Customer Service Assistant?
Patience, excellent communication skills, problem-solving ability, and a friendly attitude are crucial for success in this role.

4. How do you manage stress in a busy work environment?
I stay organized, prioritize tasks, and take brief moments to regroup. I also remind myself that keeping calm helps me provide better service.

5. Can you give an example of a time you went above and beyond for a customer?
Once, a customer missed their bus due to unforeseen circumstances. I helped them find an alternative route and stayed with them until they were assured of their next steps.

6. What do you know about Brighton & Hove Buses’ values?
They focus on reliability, safety, and customer satisfaction, always aiming to deliver a quality service to passengers.

7. How would you assist a passenger with mobility challenges?
I would offer clear communication, assist with boarding safely, and ensure they feel comfortable throughout their journey.

8. Are you comfortable using technology like ticket machines and handheld devices?
Yes, I am confident using technology and can quickly learn any specific systems required for this role.

9. How do you stay motivated during repetitive tasks?
By remembering the importance of my role and how every small task contributes to the overall passenger experience.

10. How would you deal with a language barrier when assisting a customer?
I would use simple language, gestures, and, if available, translation tools or seek help from colleagues to ensure clear communication.

11. What would you do if you noticed a safety issue on the bus?
I would report the issue immediately to the relevant department and take any necessary steps to ensure passenger safety.

12. How do you ensure accuracy when handling cash and tickets?
I double-check all transactions and follow company procedures carefully to avoid errors.

13. Can you describe a time when you had to work as part of a team?
During a previous role, my team coordinated to handle a large influx of customers during a festival, ensuring everyone was served promptly.

14. What steps would you take to handle an angry or upset customer?
I would listen without interrupting, validate their feelings, and calmly explain how I can help resolve the situation.

15. How do you prioritize tasks when multiple customers need assistance?
I assess urgency, attend to the most immediate needs first, and keep other customers informed about any wait times.

16. What do you think are the biggest challenges in this role?
Managing peak times and difficult customers while maintaining a positive attitude can be challenging but rewarding.

17. How do you handle confidential information?
I treat all personal data with discretion and follow company policies to ensure privacy.

18. Are you flexible with your working hours?
Yes, I understand that shift work is part of the role and am willing to work evenings, weekends, and holidays as needed.

19. How would you promote sustainable travel options to passengers?
By sharing information about eco-friendly routes, encouraging the use of public transport over cars, and promoting any company initiatives.

20. Why should we hire you for this position?
I bring strong communication skills, a genuine passion for customer service, and a commitment to upholding the high standards Brighton & Hove Buses is known for.

Final thoughts: interview coaching encouragement and tips

Preparing for your interview is key to success. Research the company, practice your answers, and think of examples from your own experience that demonstrate your skills and qualities. Dress professionally, arrive early, and stay positive throughout. Remember, confidence comes from preparation. Show enthusiasm for the role and be yourself—employers value authenticity and a genuine desire to help customers. Good luck—you’ve got this!