The role of a Mitie Facilities Assistant is vital in maintaining the smooth operation of buildings and sites, ensuring safety, cleanliness, and overall functionality. Facilities Assistants support a wide range of tasks including general maintenance, cleaning, reception duties, and sometimes basic repairs or health and safety compliance checks. The salary for a Facilities Assistant at Mitie typically ranges from £18,000 to £22,000 per year, depending on experience and location. This role demands reliability, attention to detail, and excellent communication skills.
Preparing thoroughly for your Mitie Facilities Assistant interview is essential to stand out and secure the job. Below, I have detailed 25 interview questions and answers to help you shine in your interview — from opening questions to competency-based scenarios and closing inquiries — all rooted in the STAR model for best results. Plus, I’ll share tips and do’s and don’ts to boost your confidence.
1. Tell me about yourself.
This is a common opener. Focus on relevant experience and qualities.
Answer: “I have over three years of experience in facilities and maintenance roles, where I’ve developed strong organisational and problem-solving skills. I enjoy working in environments where attention to detail and teamwork are key, and I’m excited about the opportunity to bring my skills to Mitie.”
2. What do you know about Mitie?
Show that you’ve done your research.
Answer: “Mitie is a leading UK facilities management company known for delivering innovative solutions and prioritising sustainability. I admire the company’s commitment to safety and high service standards.”
3. Why do you want to work as a Facilities Assistant?
Demonstrate your motivation and understanding of the role.
Answer: “I enjoy hands-on roles that contribute directly to creating safe, clean, and efficient working environments. Facilities Assistant roles suit my skills and offer variety and the chance to work with a team.”
4. Describe a time when you had to prioritise multiple tasks.
Competency question using STAR.
Answer: “At my previous job, I had to manage cleaning, restocking supplies, and minor repairs all within the same shift. I prioritised safety-related tasks first, delegated restocking to a colleague, and scheduled repairs during quieter periods. This ensured all tasks were completed efficiently without disruption.”
5. How do you handle health and safety responsibilities?
Show awareness of regulations and proactive attitude.
Answer: “I always follow company safety policies and proactively report hazards. I have experience conducting routine checks and ensuring compliance with safety standards.”
6. Can you describe a challenging maintenance issue you solved?
Use STAR: Situation, Task, Action, Result.
Answer: “Once, the heating system failed during winter. I quickly identified a faulty thermostat, liaised with the maintenance team for a replacement part, and temporarily adjusted the settings to keep the building warm. This avoided discomfort for occupants and downtime.”
7. How do you ensure excellent customer service in your role?
Focus on communication and responsiveness.
Answer: “Facilities Assistants often interact with building users. I listen carefully, remain polite, and act promptly to resolve issues, ensuring users feel valued and supported.”
8. Tell me about a time you worked well as part of a team.
Demonstrate teamwork skills.
Answer: “During a large office refurbishment, I collaborated closely with cleaning, maintenance, and reception teams to ensure all tasks were coordinated, leading to a seamless project completion.”
9. What motivates you in this type of job?
Show enthusiasm and alignment with role duties.
Answer: “I enjoy seeing the immediate results of my work, like a clean and safe environment. It’s rewarding to know I contribute to everyone’s comfort and productivity.”
10. How do you deal with stress or tight deadlines?
Demonstrate coping strategies.
Answer: “I stay organised, break down tasks into manageable steps, and communicate clearly with colleagues to manage expectations and ensure deadlines are met.”
11. What experience do you have with basic repairs or maintenance?
Be honest and specific.
Answer: “I have performed minor electrical fixes like changing bulbs and fixing door handles, always following safety protocols and escalating more complex issues.”
12. How do you manage your time during a shift?
Explain your organisation skills.
Answer: “I create a checklist prioritising urgent and safety-related tasks first, then address routine duties systematically to ensure everything is covered.”
13. Give an example of a time you improved a process at work.
STAR example.
Answer: “I noticed the supply ordering process was slow and often led to shortages. I proposed a digital tracking system, which reduced delays and improved stock management.”
14. What are your strengths related to this role?
Highlight relevant skills.
Answer: “I’m reliable, detail-oriented, and a good communicator. I work well independently and as part of a team.”
15. What are your weaknesses and how do you manage them?
Be honest but constructive.
Answer: “I sometimes focus too much on perfection, but I’m learning to balance quality with efficiency by setting realistic time limits for tasks.”
16. How would you handle a complaint from a building user?
Show problem-solving and interpersonal skills.
Answer: “I would listen carefully, empathise, and act quickly to resolve the issue or escalate if necessary, always keeping the user informed.”
17. Why should we hire you?
Summarise your fit for the role.
Answer: “My practical experience, proactive approach, and commitment to safety and customer service make me well suited to support Mitie’s standards.”
18. Tell me about a time you followed the STAR model to solve a problem.
Explain STAR if needed and give an example.
Answer: “Using the STAR approach, I recall a time when a delivery was missed (Situation). I was responsible for organising the supplies (Task). I contacted the supplier, arranged an urgent delivery, and informed the team (Action). This ensured no disruption to site operations (Result).”
19. What would you do if you noticed a health and safety breach?
Highlight responsibility.
Answer: “I would immediately report the issue to my supervisor and, if safe, take steps to mitigate any risk until help arrives.”
20. How do you keep yourself motivated during routine tasks?
Show self-discipline.
Answer: “I focus on the importance of my role and set small goals throughout my shift to maintain momentum.”
21. Are you comfortable working flexible hours or shifts?
Be honest.
Answer: “Yes, I understand that flexibility is often required in facilities roles, and I’m willing to work shifts as needed.”
22. How do you handle confidential information?
Demonstrate professionalism.
Answer: “I treat all information with discretion and follow company policies regarding data protection.”
23. Can you describe a time when you had to adapt quickly?
STAR example.
Answer: “When a last-minute event required extra cleaning staff, I rearranged my schedule and took on additional duties to ensure the venue was ready on time.”
24. What are your career goals?
Show ambition but relevance.
Answer: “I aim to develop my skills in facilities management and possibly move into a supervisory role.”
25. Do you have any questions for us?
Always ask questions to show interest.
Answer: “Could you tell me more about the team I’d be working with and any training opportunities?”
General Interview Coaching Tips for Mitie Facilities Assistant Applicants
Approach your interview with confidence and preparation. Use the STAR model (Situation, Task, Action, Result) to structure your answers clearly and impressively. Demonstrate your understanding of the facilities assistant role and Mitie’s values, showing how your skills align. Remember to dress smartly, arrive on time, and maintain a positive, polite attitude throughout.
Do’s:
Do research Mitie and the facilities assistant role thoroughly.
Do practice answering competency questions using the STAR method.
Do highlight your practical skills and reliability.
Do ask insightful questions at the end.
Do maintain good eye contact and body language.
Don’ts:
Don’t speak negatively about previous employers.
Don’t guess answers; it’s okay to say you will find out or learn.
Don’t interrupt the interviewer.
Don’t arrive late or unprepared.
If you want to boost your chances even more, consider booking a session with an experienced interview coach who can tailor interview training to your needs. Professional interview coaching is a smart investment in your career success.
With over 25 years of experience as a UK-based career coach, I encourage you to prepare thoroughly, stay calm, and let your skills and enthusiasm shine. Good luck!
