Becoming a Depot Manager at Go-Ahead London is more than just a job — it’s a leadership role crucial to the smooth running of London’s public transport network. A Depot Manager oversees daily operations at bus depots, ensuring safety, efficiency, compliance with regulations, and excellent customer service. Responsibilities include managing staff, coordinating schedules, maintaining vehicles, and liaising with different departments. The role demands strong organisational, communication, and leadership skills.
The salary for a Depot Manager in London typically ranges between £45,000 to £55,000 annually, reflecting the importance and demands of the position. As competition for this role can be tough, preparing thoroughly for the interview is essential.
Below, I provide 25 carefully crafted interview questions with detailed answers to help you shine. These cover simple opening questions, competency-based queries, the STAR model to structure answers, and closing questions, alongside practical do’s and don’ts.
1. Tell me about yourself.
A classic opener — keep it concise and relevant. Briefly summarise your professional background, key achievements, and why you want this role.
Example:
“I have over 10 years of experience in transport management, with 5 years leading teams in busy urban depots. I’m passionate about operational efficiency and safety, and I’m excited about the opportunity to bring my skills to Go-Ahead London, supporting the city’s vital transport infrastructure.”
2. What do you know about Go-Ahead London and our values?
Research is crucial. Highlight their commitment to safety, customer service, sustainability, and employee development.
3. How do you ensure health and safety compliance in your depot?
Safety is non-negotiable. Discuss specific procedures, staff training, risk assessments, and audits you implement.
4. Describe a time you managed a difficult employee issue.
Use the STAR method: Situation, Task, Action, Result. Show your leadership and problem-solving skills.
5. How do you motivate your team during high-pressure times?
Talk about clear communication, recognising effort, and creating a positive work environment.
6. What strategies do you use for effective scheduling and resource allocation?
Explain how you balance operational needs with staff availability, using software or manual methods.
7. How do you handle unexpected operational disruptions?
Give examples of quick decision-making, communication with stakeholders, and minimising customer impact.
8. Can you explain how you manage budget controls within the depot?
Show understanding of cost management, waste reduction, and efficient resource use.
9. Describe your experience with performance management.
Discuss appraisals, setting KPIs, and coaching for improvement.
10. What role does customer service play in depot management?
Emphasise the link between depot efficiency and customer satisfaction.
11. Tell me about a successful project you led.
Use STAR to demonstrate leadership and outcome.
12. How do you stay updated with transport regulations and industry best practices?
Mention continuous learning, attending workshops, or professional networks.
13. Describe how you manage health and wellbeing for your team.
Discuss initiatives like mental health support, flexible working, and open communication.
14. What systems do you use for depot maintenance and fleet management?
Show familiarity with relevant software and preventive maintenance plans.
15. How do you foster teamwork among diverse staff?
Highlight inclusion, respect, and clear communication.
16. Explain a time you improved operational efficiency.
STAR response with metrics if possible.
17. What challenges do you foresee in the role of Depot Manager in London?
Talk about urban traffic, environmental targets, and staff retention.
18. How do you handle conflict within your team?
Describe mediation, active listening, and constructive feedback.
19. Describe your leadership style.
Be honest and relate it to managing depot teams effectively.
20. How do you prioritise tasks on a busy day?
Explain organisation methods and flexibility.
21. Can you describe a time when you had to implement a major change?
Use STAR and show change management skills.
22. What do you think makes a great Depot Manager?
Mention qualities like decisiveness, communication, and empathy.
23. How would you handle a situation where safety standards were not being met?
Talk about immediate action, investigation, and training.
24. How do you develop your team’s skills and careers?
Explain coaching, training plans, and progression opportunities.
25. Do you have any questions for us?
Always prepare thoughtful questions about company culture, future projects, or growth opportunities.
Understanding the STAR model
The STAR technique is an excellent way to structure answers for competency questions.
Situation: Set the context.
Task: Explain what needed to be done.
Action: Describe what you did.
Result: Share the outcome and what you learned.
This method keeps answers clear, concise, and impactful.
Do’s and don’ts for your Depot Manager interview
Do:
Research Go-Ahead London thoroughly.
Practice STAR-based answers.
Dress smartly and be punctual.
Show enthusiasm and confidence.
Bring examples backed with measurable results.
Ask insightful questions at the end.
Don’t:
Speak negatively about past employers.
Ramble or go off-topic.
Overlook non-verbal communication.
Give vague or generic answers.
Forget to follow up with a thank-you email.
Final encouragement
Preparing for a Go-Ahead London Depot Manager interview can feel daunting, but with structured practice, you can showcase your leadership and operational expertise effectively. Remember, the interview is as much about demonstrating your fit with their values and culture as it is about your skills.
If you want to sharpen your answers or boost your confidence, consider working with an experienced interview coach. Through personalised interview coaching, you can master delivery, handle tricky questions, and walk in feeling assured.
For over 25 years, I’ve helped candidates like you turn interviews into job offers. Book a session today for expert interview training tailored to your needs — your dream role awaits!
