The role of a Soho House Waiter – why it matters and what you can expect
Being a waiter at Soho House is far more than simply delivering plates to a table. It’s about creating a luxury, relaxed-yet-polished experience that perfectly aligns with the brand’s reputation for high-end hospitality. As a Soho House waiter, you’ll be expected to offer impeccable customer service, anticipate guest needs, and carry yourself with confidence and professionalism. Your day-to-day duties will include greeting guests, taking and delivering orders, making menu recommendations, ensuring tables are set to exacting standards, and liaising closely with the kitchen and bar staff.
In the UK, a Soho House waiter can typically expect to earn between £12–£15 per hour (including service charge and tips), depending on location and experience. There are also attractive staff benefits such as club access, training, and career progression opportunities.
Why preparing for the Soho House waiter interview is crucial
Competition for roles at Soho House is fierce. They’re not just looking for someone who can balance plates – they’re seeking individuals who embody the brand’s ethos of warmth, sophistication, and excellence. This means preparation is everything. As an interview coach with over 25 years’ experience, I’ve helped countless hospitality candidates secure their dream roles by mastering both the technical and personality-driven aspects of interview performance.
25 Soho House waiter interview questions and detailed answers
1. Tell me about yourself.
Keep this short but engaging, focusing on your hospitality background, customer service skills, and passion for the industry. Example: “I’ve been working in hospitality for three years, starting in independent restaurants before moving to a luxury hotel. I enjoy creating memorable experiences for guests and thrive in fast-paced environments.”
2. Why do you want to work at Soho House?
Research the brand’s values and unique style. Example: “I admire Soho House’s commitment to providing a relaxed yet refined environment. I want to be part of a team that delivers exceptional service while embracing creativity and individuality.”
3. What does great customer service mean to you?
Link to personal experience. Example: “It’s about anticipating needs, being attentive without being intrusive, and ensuring every guest feels valued.”
4. How do you handle a difficult customer?
Use the STAR model: Situation, Task, Action, Result. Example: “In my last role, a guest was unhappy with their order. I apologised sincerely, replaced the dish promptly, and offered a complimentary dessert. They thanked me for turning the situation around.”
5. Describe a time you worked as part of a team.
Show collaboration and problem-solving. Example: “During a busy service, I supported my colleagues by clearing tables, running food, and communicating constantly to keep operations smooth.”
6. How do you manage pressure during peak service?
Highlight calmness and focus. Example: “I prioritise tasks, communicate clearly, and keep a positive mindset. Staying organised helps me deliver consistently even under pressure.”
7. What do you know about Soho House’s menu and concept?
Show research: “The menu celebrates fresh, seasonal ingredients, often with a European influence, and reflects the relaxed luxury Soho House is known for.”
8. How would you upsell menu items?
Demonstrate tact: “I would recommend based on guest preferences, describing specials in a way that sparks interest without pressuring the customer.”
9. How do you ensure accuracy with orders?
Example: “I confirm the order with the guest, repeat it back, and check it before serving to ensure no detail is missed.”
10. Give an example of going above and beyond for a guest.
STAR example: “A guest mentioned it was their anniversary, so I arranged for a surprise dessert plate with a personalised message. They were delighted.”
11. What motivates you in your work?
Example: “Seeing guests leave happy and knowing I’ve contributed to their positive experience is highly motivating for me.”
12. How do you handle feedback from managers?
Example: “I view feedback as an opportunity to improve, and I actively apply suggestions to enhance my service.”
13. Describe your time management skills.
Example: “I organise my tables and tasks in priority order and use downtime to prepare for the next rush.”
14. What’s your approach to handling special dietary requests?
Example: “I take them seriously, confirm details with the guest, and communicate clearly with the kitchen to ensure accuracy.”
15. Tell me about a mistake you made and how you handled it.
STAR: “I once delivered the wrong wine. I apologised, replaced it quickly, and ensured the guest was happy before continuing service.”
16. How do you greet guests?
Example: “With a genuine smile, warm eye contact, and a friendly introduction – making them feel welcome instantly.”
17. How do you stay motivated during quieter shifts?
Example: “I use the time to polish cutlery, restock, and ensure my section is immaculate.”
18. What’s the importance of body language in hospitality?
Example: “Positive body language conveys approachability and attentiveness, which enhances guest comfort.”
19. How would your colleagues describe you?
Example: “Friendly, reliable, and always ready to help during busy times.”
20. How do you balance speed and quality?
Example: “By staying organised and anticipating guest needs, I maintain speed without compromising on service standards.”
21. What’s your experience with POS systems?
Mention relevant systems and comfort level.
22. How do you handle cultural differences with guests?
Example: “With respect, sensitivity, and by adjusting my communication style when needed.”
23. What do you enjoy most about hospitality?
Example: “The opportunity to meet people from all walks of life and make their day more enjoyable.”
24. Do you have any questions for us?
Ask about training, progression, and company culture to show engagement.
25. Why should we hire you?
Example: “I combine proven service skills with a genuine passion for Soho House’s ethos, and I’m committed to delivering excellence every shift.”
Do’s and Don’ts for your Soho House waiter interview
Do arrive early, dress impeccably, research the brand, and practise common interview questions.
Don’t speak negatively about past employers, arrive unprepared, or neglect body language.
Final encouragement from Jerry Frempong
Remember, interviews are a two-way process. Yes, you want to impress, but you also want to see if the company is right for you. Be yourself, show enthusiasm, and let your genuine passion for hospitality shine. If you’d like personalised interview training or one-to-one interview coaching, I’d be delighted to help you craft answers, refine your presentation, and maximise your chances of securing the role.
Book your interview coach session today and take the next confident step towards your Soho House career.
