Landing a role as a Soho House waitress is an exciting opportunity for those passionate about hospitality and delivering exceptional customer service. The role involves more than just serving food and drinks; it’s about creating an unforgettable experience for members and guests in a high-end, dynamic environment. Waitresses at Soho House are expected to embody professionalism, efficiency, and a genuine warmth that reflects the exclusive nature of the brand. Salaries for this position typically range between £18,000 and £23,000 per year, with additional benefits like staff discounts and opportunities for career progression within the hospitality industry.
In this detailed guide, I, Jerry Frempong, a UK-based career coach with over 25 years of experience, will walk you through 25 key interview questions and answers specifically designed for the Soho House waitress role. This post covers everything from simple opening questions to competency-based inquiries, the STAR model for structuring answers, and essential do’s and don’ts to help you succeed. Whether you’re preparing for your first interview or looking to polish your technique, this resource is your go-to guide for nailing that Soho House waitress interview.
1. Tell me about yourself.
This classic opener lets you introduce your background and personality briefly. Focus on your hospitality experience, customer service skills, and your enthusiasm for the Soho House brand.
Answer example: “I have over three years of experience working in busy restaurant environments where customer satisfaction is a priority. I enjoy engaging with guests and take pride in creating a welcoming atmosphere. Soho House’s reputation for exclusivity and quality aligns perfectly with my career goals.”
2. Why do you want to work at Soho House?
Show you’ve researched the company and understand its culture.
Answer example: “I admire Soho House for its commitment to exceptional service and creating a unique member experience. I want to be part of a team that values professionalism and hospitality excellence.”
3. How do you handle difficult customers?
This question assesses your conflict resolution skills.
Answer example: “I remain calm, listen carefully to their concerns, and try to find a solution that satisfies them without compromising company standards.”
4. Describe a time you worked as part of a team.
Use the STAR model (Situation, Task, Action, Result) to structure your response.
Answer example: “In my last role, we were short-staffed during a busy evening (Situation). I was tasked with supporting both the bar and dining floor (Task). I communicated clearly with colleagues and stepped in wherever needed (Action). This teamwork ensured smooth service and positive guest feedback (Result).”
5. How do you prioritize tasks during a busy shift?
Employers want to know your organisational skills.
Answer example: “I assess urgent orders first and communicate with my team to manage timings. Staying calm and focused helps me deliver excellent service even when it’s hectic.”
6. Can you explain a time when you went above and beyond for a customer?
This showcases your dedication and extra effort.
Answer example: “Once, a customer had dietary restrictions that weren’t initially catered for. I liaised with the kitchen and recommended safe menu options, ensuring they had a memorable dining experience.”
7. How do you ensure accuracy when taking orders?
Attention to detail is crucial in hospitality.
Answer example: “I always repeat orders back to the customer and double-check any special requests to avoid mistakes.”
8. What motivates you as a waitress?
Reflect your passion for service and teamwork.
Answer example: “Seeing satisfied guests and knowing I contributed to their positive experience motivates me daily.”
9. How do you maintain professionalism under pressure?
Answer example: “I focus on staying composed, managing time efficiently, and reminding myself that every interaction is important.”
10. Tell me about a time you received constructive feedback and how you responded.
Shows openness to growth.
Answer example: “My manager once suggested I improve my upselling skills. I took this on board, practised recommending menu items, and saw an increase in sales.”
11. What would you do if you noticed a co-worker not following hygiene protocols?
Tests integrity and teamwork.
Answer example: “I would politely remind them of the standards, and if it continued, report it to a supervisor to ensure guest safety.”
12. Describe a time when you had to learn something quickly on the job.
Demonstrates adaptability.
Answer example: “During a sudden rush, I had to learn the new POS system quickly. I asked questions and practised during downtime, which helped me manage orders efficiently.”
13. How do you deal with repetitive tasks and stay motivated?
Hospitality can be demanding and repetitive.
Answer example: “I focus on the bigger picture — that every task contributes to a great guest experience.”
14. What are your strengths as a waitress?
Be honest and relevant.
Answer example: “I’m attentive, quick-thinking, and have excellent communication skills.”
15. What areas are you working to improve?
Show self-awareness.
Answer example: “I’m working on refining my multitasking during peak times to become even more efficient.”
16. How do you ensure a guest feels welcome?
Answer example: “I greet guests warmly, make eye contact, and ask if they need any recommendations.”
17. What do you know about Soho House’s service standards?
Answer example: “I know Soho House prides itself on personalized service, attention to detail, and maintaining an exclusive yet friendly environment.”
18. How would you handle a situation where a guest is unhappy with their meal?
Answer example: “I would listen carefully, apologise sincerely, and offer to replace the meal or find an alternative.”
19. Tell me about a time you had to resolve a conflict with a colleague.
Answer example: “We disagreed on table assignments, so I suggested a compromise that balanced workloads, which improved teamwork.”
20. Why should we hire you as a Soho House waitress?
Summarise your strengths and fit.
Answer example: “My experience, professionalism, and passion for hospitality make me confident I can contribute positively to Soho House’s team.”
21. What does excellent customer service mean to you?
Answer example: “Going beyond expectations to make every guest feel valued and comfortable.”
22. How do you keep up with menu changes or specials?
Answer example: “I stay proactive by reading all updates, asking managers questions, and tasting new dishes if possible.”
23. Describe a time you managed multiple tables at once.
Answer example: “During a busy weekend, I managed four tables by staying organised, prioritising needs, and maintaining communication with the kitchen.”
24. How do you handle a situation where you made a mistake?
Answer example: “I admit it promptly, apologise, and find a solution to fix it.”
25. Do you have any questions for us?
Always ask questions to show interest. Examples: “What are the next steps in the recruitment process?” or “How does Soho House support employee growth?”
General Interview Coaching Encouragement and Tips
Interviewing for a Soho House waitress role is your chance to showcase not just your skills, but your enthusiasm and fit for the company culture. Remember, preparation is key: research the company, practice your answers, and use the STAR method to keep your responses clear and impactful. Stay positive, dress appropriately, and arrive on time. During the interview, listen carefully, maintain eye contact, and be authentic.
Do’s include: preparing examples from your past experience, showing your passion for hospitality, and asking insightful questions. Don’ts include: speaking negatively about past employers, giving vague answers, or appearing uninterested.
For additional support, consider booking an interview coaching session with a professional. An experienced interview coach can provide personalised advice and practice to boost your confidence. If you want to upskill and polish your technique, our expert interview training is the perfect investment in your career.
