25 Care Worker Interview Questions and Answers: Expert Guidance from Jerry Frempong
Working as a Care Worker in a care home is more than just a job—it’s a rewarding and vital role that requires empathy, dedication, and strong interpersonal skills. Care Workers support elderly residents or individuals with disabilities, ensuring their daily needs are met, promoting independence, and enhancing their quality of life. Typical responsibilities include assisting with personal care, administering medication, helping with mobility, providing companionship, and recording observations on residents’ wellbeing.
In the UK, a Care Worker can expect a starting salary ranging from £18,000 to £23,000 per year, depending on experience, location, and the care provider. Senior roles, specialised care roles, or positions within private care homes may pay higher, with opportunities for overtime or additional responsibilities.
For candidates looking to excel in this rewarding career, preparation is key. Below, I outline 25 interview questions and answers for a Care Worker role, including tips on answering using the STAR method, handling competency questions, sample opening and closing questions, and practical do’s and don’ts. This guide will give you the confidence to succeed in your job interview preparation, whether you’re new to the field or advancing your career.
1. Can you tell me a little about yourself?
This is usually the opening question. The interviewer wants to see a concise, structured overview of your professional background. Highlight your care experience, key skills, and your motivation.
Sample Answer:
“I have over three years’ experience working in residential care, supporting elderly residents with daily tasks, mobility, and emotional wellbeing. I am passionate about promoting independence and ensuring residents feel valued. I’m excited about the opportunity to bring my dedication and practical skills to your care home.”
Tip: Keep it concise, professional, and tailored to the role.
2. Why do you want to work as a Care Worker?
This question tests motivation and alignment with the organisation’s values.
Sample Answer:
“I enjoy helping others and making a positive difference in people’s lives. Working as a Care Worker allows me to support residents in living fulfilling lives, and I feel rewarded by seeing their happiness and progress.”
3. What do you know about our care home?
Interviewers want candidates who have researched the company.
Sample Answer:
“I know your care home specialises in dementia care and focuses on creating a homely environment for residents. Your commitment to staff training and personalised care resonates with my professional values.”
4. How would you handle a resident refusing care?
This is a competency question testing patience and empathy.
Sample Answer (using STAR):
Situation: A resident refused to take their medication.
Task: I needed to ensure they received the medication safely.
Action: I calmly explained the importance of the medication and offered choices, letting them feel in control.
Result: The resident agreed to take it without distress, maintaining trust and cooperation.
5. Can you describe a time when you had to deal with a challenging resident?
Competency questions like this test problem-solving and interpersonal skills.
Sample Answer (STAR):
“A resident became agitated during lunchtime. I calmly spoke with them, identified that they were frustrated with a seating arrangement, and helped them find a comfortable place. This diffused the situation and improved their mood, showing my ability to manage challenging behaviour with patience.”
6. How do you manage your time when caring for multiple residents?
Sample Answer:
“I prioritise tasks based on urgency and residents’ needs. I plan my day efficiently, while remaining flexible for unexpected requests. I also communicate with colleagues to ensure teamwork and continuity of care.”
7. How would you ensure resident confidentiality?
Sample Answer:
“I follow GDPR and care home policies rigorously, sharing information only with authorised staff. I understand the importance of confidentiality for residents’ dignity and trust.”
8. Can you work under pressure? Give an example.
Sample Answer (STAR):
“During a busy shift, a resident required immediate assistance while I was supporting another. I calmly assessed priorities, delegated tasks to a colleague, and attended both residents’ needs safely. This ensured high-quality care despite pressure.”
9. What makes a good Care Worker?
Sample Answer:
“Empathy, patience, reliability, and communication are essential. A good Care Worker listens to residents, respects their dignity, and ensures both physical and emotional needs are met.”
10. How would you support a resident with dementia?
Sample Answer:
“I would use patience, gentle communication, and clear routines. Engaging in familiar activities and providing reassurance helps residents feel safe and respected.”
11. Can you give an example of teamwork in a care setting?
Sample Answer (STAR):
“While assisting a resident with mobility, I collaborated with a colleague to ensure the resident moved safely. Clear communication and mutual support prevented any accidents and maintained a calm environment.”
12. How do you handle stress in your role?
Sample Answer:
“I practice stress management techniques such as prioritising tasks, taking short mindful breaks, and discussing concerns with colleagues. This helps me stay focused and provide consistent care.”
13. Describe a time when you went above and beyond for a resident.
Sample Answer (STAR):
“A resident was feeling lonely during a holiday. I organised a small celebration and spent extra time chatting with them. They felt valued and uplifted, showing the importance of personalised care.”
14. How do you ensure medication is administered safely?
Sample Answer:
“I follow the care home’s medication policies, double-check prescriptions, record doses accurately, and monitor residents for side effects. Safety and accuracy are my top priorities.”
15. How would you handle a complaint from a resident?
Sample Answer:
“I would listen carefully, remain calm, and empathise with their concern. I would report the issue to senior staff and follow procedures to resolve it promptly.”
16. Tell me about a time you had to adapt to a change at work.
Sample Answer (STAR):
“Our care home implemented a new record-keeping system. I attended training, asked questions, and helped colleagues understand the process, ensuring smooth adaptation without impacting resident care.”
17. How do you maintain professional boundaries?
Sample Answer:
“I treat residents with kindness and respect but maintain professionalism by not sharing personal information, avoiding favouritism, and following care home policies.”
18. Describe a time you identified a resident’s need that others missed.
Sample Answer (STAR):
“I noticed a resident becoming withdrawn. I spoke to them privately and realised they were feeling anxious about a new roommate. I arranged additional support and reassurance, improving their comfort and wellbeing.”
19. How would you support a resident with mobility issues?
Sample Answer:
“I assist with exercises, provide safe use of mobility aids, and ensure a clear environment to prevent falls. I also encourage independence while remaining ready to help when needed.”
20. How do you keep up-to-date with best care practices?
Sample Answer:
“I attend training sessions, read care-related publications, and participate in team discussions. Continuous learning helps me provide the best possible care.”
21. What would you do if you suspected abuse or neglect?
Sample Answer:
“I would follow the safeguarding policy, report immediately to the designated safeguarding officer, and document all observations accurately.”
22. How do you handle conflicts with colleagues?
Sample Answer:
“I address issues calmly and professionally, focusing on facts and solutions. I aim for compromise and involve management if necessary, ensuring teamwork remains positive.”
23. Can you provide an example of using the STAR model in your work?
Sample Answer:
“Using the STAR model, I handled a resident’s anxiety. Situation: resident distressed. Task: calm and reassure. Action: provided company and distraction. Result: resident felt secure and cooperative.”
24. What are your strengths as a Care Worker?
Sample Answer:
“Empathy, patience, reliability, and strong communication. I excel at forming trusting relationships and providing consistent, compassionate care.”
25. Do you have any questions for us?
Sample Answers:
“Can you tell me more about staff training opportunities?”
“What support do you provide for career progression within the care home?”
General Interview Coaching Encouragement and Tips
Preparing for a Care Worker interview can feel daunting, but with practice and the right guidance, you can excel. Here are some top tips:
Practice using the STAR method for competency questions.
Research the care home and understand its values.
Dress professionally and maintain a warm, approachable demeanor.
Arrive on time and bring any required documents.
Listen carefully and take a moment to think before answering.
Demonstrate empathy and understanding in all responses.
Avoid negative language, and don’t speak poorly about previous employers.
Remember, confidence comes from preparation. Practising with an interview coach, booking interview coaching online, or investing in job interview preparation can make a significant difference. Whether you need personalised guidance or structured training, professional support ensures you present your best self.
Your role as a Care Worker is vital, and employers want to see not just your skills, but your dedication and compassion. Take the time to prepare thoroughly, and you will shine during your interview. Book an appointment today for expert interview training and step into your next career opportunity with confidence.
