Working as a Domestic Assistant at Runwood Homes is more than just maintaining cleanliness—it’s about creating a safe, welcoming, and hygienic environment for residents. Domestic Assistants ensure that communal areas, resident rooms, and support facilities are spotless, organised, and compliant with health and safety standards. The role requires attention to detail, reliability, and a compassionate approach, as you will often be interacting with elderly or vulnerable individuals.
Job Description and Salary
The primary responsibilities include cleaning, laundry, and occasionally assisting residents with light domestic tasks. Domestic Assistants work closely with care staff to maintain a high standard of living for residents. Salary typically ranges from £10.50 to £12 per hour, depending on experience and location, with potential benefits including paid training, pension schemes, and paid holiday.
If you’re preparing for your interview, it’s vital to understand both the expectations of the role and the qualities Runwood Homes seeks in candidates. Below, I have outlined 25 interview questions and answers with practical guidance, including the STAR model, to help you excel in your job interview preparation.
1. Can you tell us a little about yourself?
This classic opening question gives you the chance to present yourself professionally. Focus on your background, experience, and relevant skills.
Answer:
“I have over five years of experience in domestic and cleaning roles in residential and healthcare settings. I take pride in maintaining a clean and safe environment, and I’m passionate about creating spaces where people feel comfortable and cared for. I am reliable, detail-oriented, and enjoy working in teams to ensure the highest standards of cleanliness are met.”
2. Why do you want to work at Runwood Homes?
Employers want to see genuine motivation. Research the company beforehand.
Answer:
“I admire Runwood Homes’ commitment to providing high-quality care for residents. I want to contribute my skills to ensure that every resident enjoys a safe, hygienic, and welcoming environment. I enjoy roles where my work directly improves people’s day-to-day lives, and I see this as the perfect opportunity to do so.”
3. What experience do you have in a domestic assistant role?
Detail any relevant past experience. Include responsibilities and outcomes.
Answer:
“In my previous role at a care home, I managed cleaning of communal areas, resident rooms, and laundry duties for 20+ residents. I implemented cleaning schedules and ensured infection control protocols were followed, reducing complaints about cleanliness by 30% over six months.”
4. How do you prioritise your cleaning tasks?
Employers look for organisation and time management skills.
Answer:
“I start by assessing areas based on urgency and use frequency. High-traffic communal areas are prioritised, followed by resident rooms and administrative spaces. I also follow any daily cleaning checklist provided by the management to ensure consistency and compliance with hygiene standards.”
5. How would you handle a resident’s complaint about cleanliness?
This tests interpersonal skills and professionalism.
Answer:
“I would listen carefully, apologise for any inconvenience, and address the issue immediately if possible. I would also report it to my supervisor and adjust my cleaning routine to prevent a recurrence. Maintaining resident satisfaction is always my priority.”
6. Can you explain your knowledge of infection control and hygiene standards?
Demonstrating understanding of safety standards is crucial.
Answer:
“I follow strict cleaning protocols to prevent cross-contamination, such as using separate cloths for bathrooms and kitchens, sanitising high-touch areas regularly, and following guidance from the Care Quality Commission. I stay updated with all internal procedures and health and safety guidelines.”
7. Describe a time you had to deal with a difficult colleague. (Competency Question / STAR Model)
Answer:
Situation: At my last role, a colleague repeatedly ignored cleaning schedules.
Task: I needed to ensure all areas were cleaned on time without causing conflict.
Action: I spoke to them respectfully, suggested a shared timetable, and volunteered to help during peak hours.
Result: Cleaning routines were followed consistently, and team cooperation improved significantly.
8. How do you stay motivated during repetitive tasks?
Employers want resilience and a positive attitude.
Answer:
“I focus on the impact of my work, knowing it contributes directly to residents’ comfort and safety. I also set small daily goals, which helps me maintain a sense of achievement even during routine tasks.”
9. How would you manage multiple cleaning priorities if asked to clean communal areas and a resident’s room at the same time?
Answer:
“I would assess which task requires immediate attention and which can be scheduled slightly later. Communication with my supervisor ensures tasks are handled efficiently without compromising quality.”
10. How familiar are you with cleaning equipment and chemicals?
Answer:
“I have experience using a wide range of cleaning equipment, including vacuum cleaners, steam cleaners, and floor polishers. I am confident in safely handling chemicals, reading labels, and following safety instructions to ensure compliance with health regulations.”
11. How would you ensure residents’ privacy while cleaning their rooms?
Answer:
“I would always knock before entering, wait for a response, and respect any instructions the resident provides. I ensure that their personal belongings are untouched and handle items discreetly.”
12. Can you describe a situation where you had to follow a strict cleaning schedule?
Answer:
Situation: In my previous care home role, we had a daily deep-cleaning schedule.
Task: Ensure all areas were cleaned without disrupting residents’ routines.
Action: I followed the schedule strictly, prepared materials in advance, and coordinated with other staff to avoid overlap.
Result: The home passed all inspections and received compliments for cleanliness.
13. What steps do you take to maintain your own safety while cleaning?
Answer:
“I wear appropriate PPE, follow COSHH regulations, and use equipment correctly. I also report any hazards immediately to prevent accidents.”
14. What would you do if you noticed a maintenance issue while cleaning?
Answer:
“I would report it immediately to the maintenance team and, if necessary, cordon off the area to ensure residents’ safety until it’s fixed.”
15. How do you handle feedback on your work?
Answer:
“I see feedback as an opportunity to improve. I listen attentively, ask clarifying questions if needed, and implement suggestions promptly. Constructive feedback helps me maintain high standards.”
16. Can you work independently and as part of a team?
Answer:
“Yes, I am comfortable working independently, ensuring my tasks are completed efficiently. I also value teamwork and communicate clearly with colleagues to coordinate duties and maintain a smooth workflow.”
17. What motivates you to perform well in a domestic assistant role?
Answer:
“I am motivated by creating a clean, safe, and pleasant environment for residents. I also take pride in knowing that my work supports the overall care provided by the home.”
18. How would you respond if a resident asks for something outside your duties?
Answer:
“I would listen attentively, assist if it is safe and appropriate, and otherwise inform the relevant staff member. My focus is always on supporting residents without overstepping professional boundaries.”
19. How do you handle stressful situations in a care home environment?
Answer:
“I remain calm, prioritise tasks, and communicate effectively with colleagues. I also take short moments to regroup when possible, ensuring that my work remains accurate and efficient.”
20. What are your strengths and weaknesses in this role?
Answer:
Strengths: Attention to detail, reliability, and compassion.
Weaknesses: Sometimes I take extra time to perfect tasks, but I am learning to balance efficiency with quality.
21. How do you maintain high standards over a long shift?
Answer:
“I pace myself, take short breaks, and stick to a structured schedule. Staying organised and focusing on one task at a time helps me maintain consistent quality.”
22. What would you do if you witnessed a colleague not following hygiene protocols?
Answer:
“I would address it professionally, reminding them of the importance of protocols, and if necessary, report it to a supervisor to ensure resident safety.”
23. Do you have experience handling laundry in a care setting?
Answer:
“Yes, I have washed, folded, and stored residents’ clothing according to infection control guidelines. I also separate items to prevent cross-contamination and label belongings carefully.”
24. Do you have any questions for us? (Ending Question)
Answer:
“Yes, could you tell me about the team I’d be working with and the typical daily routines? I’m also interested in any ongoing training opportunities.”
25. Why should we hire you?
Answer:
“I bring dedication, attention to detail, and a genuine passion for creating clean, comfortable environments. My experience and reliability ensure I can deliver high standards consistently, supporting both residents and the care team.”
General Interview Coaching Encouragement and Tips
Preparing for your Runwood Homes Domestic Assistant interview is about confidence, clarity, and professionalism. Remember these tips:
Practice answers using the STAR model for competency questions.
Keep your answers concise but informative.
Show enthusiasm for the role and empathy for residents.
Dress professionally and arrive on time.
Bring a copy of your CV and references.
Avoid negative comments about previous employers.
Follow up with a polite thank-you email after the interview.
If you want to gain an extra edge, consider booking professional interview coaching. Sessions in interview training and interview coaching online can help polish your answers, improve confidence, and prepare you for tricky questions. Working with an interview coach ensures you enter the interview calm, prepared, and ready to impress.
For personalised guidance, you can explore job interview preparation with expert strategies, mock interviews, and practical feedback from seasoned professionals. Your dream role at Runwood Homes is within reach, and with the right preparation, you can shine!
