Working as a Shop Staff member at Esso Petrol Stations is a crucial role that ensures customers receive excellent service while maintaining a clean, safe, and well-stocked shop environment. The position combines customer service skills, attention to detail, and efficiency in handling transactions. Typically, Esso Shop Staff earn between £10–£12 per hour, with opportunities for additional benefits depending on location and experience. This role is perfect for individuals who enjoy engaging with the public, thrive in fast-paced environments, and take pride in keeping a retail environment welcoming and organised.
To help you succeed in securing a Shop Staff role at Esso, we’ve compiled 25 interview questions and answers, covering opening questions, competency-based questions, the STAR model, and closing questions. These insights, provided by career coach Jerry Frempong, will also highlight job interview preparation, interview training, and interview coaching online strategies to ensure you are confident and well-prepared.
1. Tell us a little about yourself.
Answer: “I’m a reliable and friendly individual with experience in customer service. I enjoy creating positive experiences for customers, keeping the work environment organised, and learning new tasks quickly. I believe my attention to detail and strong work ethic make me a great fit for a Shop Staff role at Esso.”
Tip: Keep it concise, relevant to the role, and optimistic.
2. Why do you want to work at Esso?
Answer: “Esso is a respected brand known for quality service. I want to contribute to a team that prioritises excellent customer experiences and gain valuable experience in retail and fuel station operations.”
3. What are your strengths?
Answer: “I am dependable, organised, and great at multitasking. I excel at serving customers efficiently while keeping the shop tidy and fully stocked.”
4. What is your biggest weakness?
Answer: “I sometimes focus too much on getting tasks perfect, but I’ve learned to balance efficiency with quality by prioritising tasks and managing my time effectively.”
5. How do you handle stress during busy shifts?
Answer: “I remain calm, focus on one task at a time, and communicate clearly with my team. I’ve found that staying organised and positive helps maintain smooth operations.”
6. Can you provide an example of excellent customer service? (STAR Method)
Answer:
Situation: During a busy weekend shift, a customer couldn’t find their requested item.
Task: I needed to quickly assist them while keeping the shop running smoothly.
Action: I guided them to the product, suggested an alternative, and ensured their transaction was fast and friendly.
Result: The customer left satisfied and praised the service, enhancing the store’s reputation.
7. How would you handle a difficult customer?
Answer: “I would listen patiently, remain calm, and address their concern professionally. If needed, I’d involve a supervisor while maintaining respect and courtesy.”
8. Describe a time you worked effectively in a team.
Answer (STAR):
Situation: During stock replenishment, my team was short-handed.
Task: Ensure all shelves were restocked before opening.
Action: I collaborated closely with colleagues, delegated tasks, and maintained communication.
Result: The shop opened on time and fully stocked, earning positive feedback from management.
9. How would you prioritise tasks during a busy shift?
Answer: “I would first address urgent customer needs, then handle essential restocking, cleaning, and administrative duties. Organisation and time management are key.”
10. Are you comfortable handling cash and card transactions?
Answer: “Yes, I have experience with cash handling and POS systems. I understand the importance of accuracy and security when processing payments.”
11. What motivates you at work?
Answer: “I’m motivated by helping customers, contributing to a team, and ensuring the shop runs efficiently. Positive feedback from customers and colleagues drives me to perform well.”
12. How do you ensure the shop remains safe and clean?
Answer: “I follow health and safety protocols, regularly check for hazards, and ensure shelves and floors are tidy. Safety is always a priority in a busy environment.”
13. How would you deal with stock shortages?
Answer: “I would notify the manager promptly, offer alternatives to customers, and restock as soon as supplies arrive. Communication and problem-solving are crucial.”
14. Can you handle repetitive tasks without losing focus?
Answer: “Yes, I understand the importance of consistency. I maintain focus by setting small goals and keeping the environment organised and efficient.”
15. Give an example of when you went above and beyond.
Answer (STAR):
Situation: A customer couldn’t find a specific item.
Task: Assist them while serving other customers.
Action: I personally checked the storage, suggested an alternative, and offered to notify when it was back in stock.
Result: The customer left happy and returned frequently.
16. How do you handle feedback?
Answer: “I welcome constructive feedback as a chance to improve. I listen carefully, ask questions if needed, and implement changes to enhance performance.”
17. How do you approach learning new systems or products?
Answer: “I take time to understand procedures, ask questions, and practice until I am confident. I enjoy learning new skills to perform efficiently.”
18. Where do you see yourself in five years?
Answer: “I hope to grow within Esso, potentially taking on supervisory responsibilities, while continuing to provide excellent customer service.”
19. What makes you a good fit for this role?
Answer: “I bring strong customer service skills, reliability, and a proactive attitude. I am committed to maintaining a welcoming and efficient shop environment.”
20. Can you work flexible hours?
Answer: “Yes, I understand petrol station shifts may vary, and I’m available for evenings, weekends, and holidays as needed.”
21. Describe a time you resolved a conflict.
Answer (STAR):
Situation: Two colleagues disagreed on shelf arrangements.
Task: Help mediate without disrupting operations.
Action: I facilitated discussion, suggested compromise, and assisted in reorganising.
Result: The team worked harmoniously, and operations continued smoothly.
22. How do you maintain accuracy during transactions?
Answer: “I double-check cash and card totals, stay focused during busy periods, and follow store procedures to avoid mistakes.”
23. How would you encourage repeat business?
Answer: “By being friendly, helpful, and ensuring a positive experience for every customer. A welcoming attitude encourages loyalty.”
24. What questions do you have for us?
Answer: “Could you tell me more about opportunities for career progression at Esso? How does the team support new staff during training?”
25. How would you handle a situation where a product is damaged or expired?
Answer: “I would remove the product immediately, report it according to store procedures, and ensure customers are offered alternatives. Safety and quality are priorities.”
General Interview Tips:
Dress neatly and arrive on time.
Use the STAR model for competency questions: Situation, Task, Action, Result.
Listen carefully to questions and answer concisely.
Smile and maintain a friendly, professional attitude.
Avoid speaking negatively about past employers.
Prepare questions to show your interest and initiative.
Do’s and Don’ts:
Do: Be polite, confident, and professional; research Esso and the role; demonstrate teamwork skills.
Don’t: Interrupt the interviewer; provide vague answers; appear unenthusiastic or unprepared.
Your success is just around the corner! By practising these 25 questions and applying job interview preparation, interview coaching online, and insights from an interview coach, you’ll present yourself as a confident, capable candidate. For further guidance, personalised advice, and tips to maximise your chances, you can book an interview training session, speak with a professional interview coach, or explore interview coaching online opportunities to ensure you’re fully prepared.
Every interview is a step closer to your dream role. Stay positive, practise diligently, and approach the conversation with confidence. Remember, preparation today leads to success tomorrow.
