Securing a role at Wagamama is an exciting career opportunity, whether you’re joining as a server, chef, kitchen porter, or manager. Each position plays a vital role in delivering the signature Wagamama experience, from freshly prepared Asian-inspired dishes to exceptional customer service. Salaries vary depending on the role: front-of-house staff typically earn £9-£12 per hour, kitchen staff can earn £10-£13 per hour, and managerial roles start around £28,000 per year, climbing with experience. Understanding the expectations and responsibilities for each role can set you apart during the interview process.
1. Tell me about yourself This simple opening question is designed to understand your background and motivation. Keep it concise, highlighting your experience relevant to hospitality or customer service. For example: “I have five years in fast-paced restaurant environments, where I developed strong teamwork and communication skills, and I am excited to bring that to Wagamama.”
2. Why do you want to work at Wagamama? Show your enthusiasm for the brand and culture. A strong answer: “I admire Wagamama’s commitment to quality food and teamwork, and I want to contribute to creating memorable dining experiences for customers.”
3. What are your strengths? Focus on qualities that suit the role. For front-of-house, highlight communication, empathy, and efficiency. For kitchen staff, emphasise speed, attention to detail, and organisation.
4. What are your weaknesses? Use a real weakness but follow up with improvement steps. Example: “I sometimes get too focused on perfecting tasks, but I’ve learned to manage time more effectively to maintain efficiency.”
5. Describe a time you dealt with a difficult customer (Competency Question) Use the STAR model (Situation, Task, Action, Result). Example:
6. How do you handle stress in a busy environment? Explain your strategies: prioritising tasks, staying calm, and working collaboratively. This shows your ability to thrive in fast-paced restaurant settings.
7. Tell me about a time you worked as part of a team (Competency Question) STAR example: “During a busy Friday night, I coordinated with colleagues to manage orders efficiently. We supported each other, which resulted in faster service and happy customers.”
8. How would you deal with a team conflict? Highlight communication, active listening, and problem-solving. “I would talk with the team members individually, understand the issue, and facilitate a discussion to find a solution that works for everyone.”
9. How do you prioritise tasks during peak hours? Demonstrate organisation skills. “I focus on urgent tasks first, communicate clearly with the team, and ensure customer satisfaction is always the priority.”
10. What motivates you? Align your answer with Wagamama’s culture. “Providing excellent customer experiences and contributing to a supportive, team-oriented environment motivates me every day.”
11. Describe a time you went above and beyond for a customer Use STAR: “A customer had dietary restrictions; I checked all ingredients, suggested safe dishes, and ensured they left satisfied. They returned the next week.”
12. How would you handle receiving constructive feedback? Emphasise openness to growth: “I welcome feedback as a chance to improve, and I reflect on it to enhance my performance.”
13. Have you ever had to adapt to a significant change at work? STAR: “Our restaurant introduced new ordering software. I quickly learned the system, trained colleagues, and helped smooth the transition.”
14. Why should we hire you? Focus on fit and skills. “I bring experience in hospitality, strong teamwork, and a commitment to creating excellent customer experiences, making me a perfect match for Wagamama.”
15. Describe a time you handled multiple tasks efficiently (Competency Question) STAR: “During a lunch rush, I managed table service, order tracking, and kitchen support, ensuring customers received fast and accurate service.”
16. What do you know about Wagamama’s values? Show research: “I appreciate Wagamama’s focus on quality, teamwork, and community, and I am eager to contribute to these values.”
17. Can you work flexible hours? Be honest and flexible: “I am available for evenings, weekends, and peak times, understanding the demands of the hospitality industry.”
18. Tell me about a time you solved a problem creatively STAR: “When a supply delay occurred, I suggested an alternative dish using available ingredients, which was well received by customers.”
19. How do you ensure accuracy when taking orders? Emphasise attention to detail and confirmation practices. “I repeat orders back, double-check tickets, and communicate clearly with the kitchen.”
20. What is your favourite Wagamama dish and why? Show enthusiasm and product knowledge: “I love the Chicken Katsu Curry for its flavours and quality; I enjoy sharing recommendations with customers.”
21. Tell me about a time you received criticism (Competency Question) STAR: “I received feedback on slow table turnover; I adjusted my workflow, improved efficiency, and met targets consistently.”
22. How do you maintain hygiene and safety in the kitchen? Highlight compliance: “I follow Wagamama’s strict hygiene standards, regularly sanitise surfaces, and ensure food safety protocols are met.”
23. Have you ever had to train a colleague? STAR: “I guided a new team member on service procedures, monitored progress, and provided feedback, resulting in their confident performance.”
**24. How do you handle repetitive tasks without losing focus?**nShow commitment: “I maintain attention to detail, stay motivated by team goals, and focus on delivering consistent quality.”
25. What would you do if you saw a colleague breaking a rule? Emphasise professionalism: “I would discreetly address the situation or report to a manager, prioritising safety and team integrity.”
26. Where do you see yourself in 5 years? Link ambition to the company: “I aim to grow within Wagamama, potentially moving into management and mentoring new staff.”
27. Do you have experience handling cash or tills? Detail experience: “I have operated tills, processed payments accurately, and ensured balanced cash management daily.”
28. Ending question – Do you have any questions for us? Show engagement: “Yes, I’d love to know more about career progression and opportunities for development within Wagamama.”
29. Do’s and Don’ts of Wagamama Interviews
30. General Interview Coaching Encouragement and Tips Interview success comes down to preparation, confidence, and clear communication. Practising answers using the STAR model, understanding Wagamama’s values, and rehearsing with an interview coach can transform nerves into confidence. Remember, every interview is a two-way conversation: you’re assessing if the company fits your career goals as much as they’re assessing you. With dedication, you can demonstrate your skills, professionalism, and enthusiasm effectively. Invest time in interview training or interview coaching online to refine your responses, learn body language cues, and receive personalised feedback. Booking a session with an interview coach or participating in structured job interview preparation ensures you enter the interview confident, prepared, and ready to impress.
For ambitious candidates seeking to elevate their Wagamama interview performance, investing in professional interview coaching is the key to turning opportunity into success. Schedule your one-on-one session today and take your first step toward landing your dream role at Wagamama.
