Working as a Cleaning Staff member at Avanti West Coast is more than just a job – it’s a vital part of ensuring the safety, comfort, and satisfaction of thousands of rail passengers every day. These professionals are responsible for keeping trains, stations, and customer areas clean, hygienic, and welcoming. Their duties often include wiping down surfaces, emptying bins, sanitizing toilets, restocking supplies, and reporting maintenance issues.
Attention to detail, reliability, and a positive attitude are essential qualities. This role is physically active and demands consistency, especially in time-sensitive environments like rail travel.
Salary Expectations:
As of 2025, the salary for Cleaning Staff at Avanti West Coast typically ranges from £21,000 to £24,000 per year, depending on experience, shift patterns, and location. Night and weekend shifts may include higher rates or overtime.
Top 20 Interview Questions and Sample Answers for Avanti West Coast Cleaning Staff
1. Tell us a bit about yourself and your work background.
Sample Answer:
I’ve worked in customer-facing and cleaning roles for over five years, including two years in a busy retail environment. I take pride in keeping spaces clean and organized, and I understand how cleanliness directly affects the customer experience, especially in public transport.
2. Why do you want to work for Avanti West Coast?
Sample Answer:
I admire Avanti West Coast’s commitment to high standards and excellent customer service. Working for a major railway company would be a meaningful step for me, where I can contribute to passenger satisfaction and safety every day.
3. What do you know about the responsibilities of a Cleaning Staff member here?
Sample Answer:
The role includes cleaning trains and stations, restocking toilet supplies, sanitizing frequently touched areas, managing waste, and following strict hygiene standards to keep passengers safe and comfortable.
4. How do you ensure quality and consistency in your cleaning?
Sample Answer:
I always follow a structured checklist, double-check my work, and use the appropriate cleaning products for each surface. I’m methodical, and I understand the importance of consistency across shifts.
5. Have you ever worked in a time-pressured environment?
Sample Answer:
Yes, during my time at a hotel, I had to clean multiple rooms in a short period before guests checked in. I learned to work efficiently while maintaining attention to detail, which I believe applies perfectly to train turnaround times.
6. What would you do if you noticed a safety hazard while cleaning?
Sample Answer:
I would stop what I’m doing, cordon off the area if necessary, and immediately report the hazard to the appropriate supervisor. Safety is everyone’s responsibility.
7. How do you handle repetitive tasks?
Sample Answer:
I focus on the purpose of the work – keeping spaces clean for people’s comfort and health. I also break tasks into small goals and take satisfaction in doing them well.
8. Are you comfortable working early mornings, late nights, weekends, and holidays?
Sample Answer:
Yes, I understand that train operations are 24/7, and I’m flexible with working different shifts. I see it as part of the job.
9. How would you deal with an unhappy passenger who complains about cleanliness?
Sample Answer:
I would listen respectfully, apologize for the inconvenience, and assure them the issue will be addressed. If possible, I’d resolve it immediately or notify the team for support.
10. What cleaning chemicals and tools are you experienced with?
Sample Answer:
I’ve used a range of disinfectants, degreasers, floor polishers, steam cleaners, and mops. I always follow COSHH guidelines and safety protocols.
11. Describe a time you went above and beyond at work.
Sample Answer:
Once, I stayed an extra hour after my shift to help clean a flooded restroom in a department store. It wasn’t my responsibility, but I wanted to ensure it was safe for customers.
12. How do you prioritize tasks when there’s limited time?
Sample Answer:
I tackle the most important areas first – like toilets, seating areas, and high-contact points – and communicate with my team to ensure nothing is overlooked.
13. How do you handle working alone or with little supervision?
Sample Answer:
I’m self-motivated and work well independently. I understand my tasks and take initiative when needed without waiting for instructions.
14. What would you do if you saw a colleague not following cleaning protocols?
Sample Answer:
I’d approach them politely and remind them of the correct procedure. If it continued, I’d report it to a supervisor to maintain standards and safety.
15. Are you physically fit and able to perform tasks such as lifting or standing for long periods?
Sample Answer:
Yes, I’m physically fit and accustomed to active roles. I understand that stamina is necessary for this job and I’m prepared for that.
16. What motivates you in this kind of work?
Sample Answer:
Knowing I’m contributing to a safe and pleasant journey for thousands of people motivates me. I take pride in making a difference behind the scenes.
17. How do you handle situations where multiple tasks need to be done at once?
Sample Answer:
I stay calm, prioritize based on urgency and importance, and communicate with my team to ensure nothing is missed.
18. Describe your ideal team environment.
Sample Answer:
I enjoy working with positive, hardworking teammates who support each other and communicate clearly, especially when working on tight schedules.
19. How do you stay motivated during night shifts or slower periods?
Sample Answer:
I focus on maintaining high standards regardless of the time. I use quieter periods to double-check work or prepare for the next busy phase.
20. What would you do on your first day to make a good impression?
Sample Answer:
I’d arrive early, come prepared, ask questions when unsure, and show a willingness to learn. I believe attitude makes a lasting impression.
Final Tips for Success in Your Avanti West Coast Cleaning Staff Interview
Preparing for an interview with Avanti West Coast is all about demonstrating reliability, professionalism, and pride in your work. Here are some final tips:
Dress appropriately: Even though it’s a cleaning role, showing up neat and tidy speaks volumes.
Bring proof of eligibility to work: ID, work permits, or references may be requested.
Practice answering confidently: Review these sample answers and practice them aloud.
Ask thoughtful questions: Show interest by asking about training, team structure, or shift patterns.
Be punctual and courteous: First impressions matter—just like cleanliness.
You’re not just applying for a cleaning role – you’re stepping into an essential service that supports the smooth operation of the UK’s rail network. Show that you’re dependable, detail-oriented, and ready to be part of the Avanti West Coast team.
