The role of a Customer Service Advisor at Bairstow Eves is more than answering phone calls and replying to emails—it’s about becoming the first point of contact in a trusted, nationally recognized estate agency. Bairstow Eves, part of the Connells Group, prides itself on professionalism, expert property knowledge, and client care. As a Customer Service Advisor, you’ll be responsible for supporting sales, managing client inquiries, handling administrative duties, and ensuring a smooth customer journey through the property process.
In 2025, the average salary for this role typically ranges between £20,000 and £26,000 per year, with opportunities to grow into more senior roles in property sales or lettings. With the UK housing market continuing to show resilience, customer service positions in the real estate sector remain in high demand. Whether you’re entering the workforce or pivoting careers, this is a fantastic opportunity to join a stable, forward-moving industry.
20 Interview Questions and Answers for Bairstow Eves Customer Service Advisor Role
1. Tell us about yourself.
Start with your current role, mention relevant experience, and connect your background to real estate.
Answer:
“I currently work in a retail environment where I handle customer inquiries and complaints. My passion for helping people and my interest in the property market is what led me to apply at Bairstow Eves. I’m organized, approachable, and eager to bring a client-first mindset to your team.”
2. Why do you want to work for Bairstow Eves?
Show knowledge of the company’s reputation and your enthusiasm.
Answer:
“Bairstow Eves has a long-standing reputation in the UK for property expertise and customer focus. I admire your blend of tradition and innovation, and I’m excited about joining a team that values both integrity and ambition.”
3. What does good customer service mean to you?
Demonstrate emotional intelligence and clarity.
Answer:
“Good customer service is about listening actively, resolving issues quickly, and leaving customers feeling valued. It means going beyond expectations to make the experience positive and memorable.”
4. Describe a time you dealt with a difficult customer.
Use the STAR method: Situation, Task, Action, Result.
Answer:
“At my last job, a client was upset about a late delivery. I apologized, checked with logistics, and offered a same-day solution. The client appreciated the transparency and later praised the service.”
5. How do you handle pressure or multiple tasks?
They want to know if you can prioritize effectively.
Answer:
“I thrive in busy environments. I create daily task lists, use scheduling tools, and stay focused on priorities while remaining flexible to handle unexpected issues.”
6. Are you familiar with property management software or CRMs?
Mention specifics if you know them.
Answer:
“Yes, I’ve worked with Salesforce and internal booking systems in previous roles. I pick up new systems quickly and am happy to undergo training.”
7. How would you handle a situation where a customer is clearly wrong?
Stay diplomatic.
Answer:
“I’d remain calm, listen without interruption, and explain the facts clearly and respectfully. Even if they are wrong, I aim to resolve the situation without escalating it.”
8. How do you stay organized?
Focus on tools or habits.
Answer:
“I use digital calendars, set daily goals, and keep tidy email folders. I also schedule time to review and prioritize tasks at the start of each day.”
9. What do you know about Bairstow Eves?
Show that you did your homework.
Answer:
“Bairstow Eves is part of the Connells Group and has a strong network across the UK. It’s known for its residential sales, lettings, and mortgage advice services, with over 100 branches.”
10. How do you deal with team conflict?
Highlight maturity and communication skills.
Answer:
“I believe in addressing issues early. I listen to both sides, find common ground, and if needed, involve a supervisor to mediate respectfully.”
11. What are your strengths?
Tailor your answer to the job.
Answer:
“I’m empathetic, detail-oriented, and proactive. I enjoy solving problems and making clients feel understood and supported.”
12. What are your weaknesses?
Stay honest but positive.
Answer:
“I used to struggle with saying no, but I’ve learned how to set boundaries and prioritize important tasks without overcommitting.”
13. How would you respond to a client asking for a discount or special deal?
Balance friendliness with company policy.
Answer:
“I’d explain what’s included in the service and highlight the value we offer. If there are any current promotions, I’d gladly share them, but I’d stay within the company’s pricing policy.”
14. Can you work weekends or outside of traditional hours?
Be flexible if possible.
Answer:
“Yes, I understand the property business sometimes requires availability outside 9-5. I’m happy to work evenings or weekends when needed.”
15. How do you handle confidential information?
Show you understand the responsibility.
Answer:
“I treat all client data with care, following GDPR guidelines strictly. I ensure information is never shared improperly or left unsecured.”
16. Where do you see yourself in five years?
Connect your goals with the company.
Answer:
“I see myself progressing within Bairstow Eves, perhaps into a Senior Customer Advisor or a branch role. I’d like to deepen my knowledge of the property market and contribute more strategically.”
17. How would you describe your communication skills?
Be specific.
Answer:
“I’m clear, concise, and always professional. I tailor my tone depending on the situation and ensure customers fully understand the next steps.”
18. What would you do if a client called angry because of a missed viewing?
Emphasize empathy and resolution.
Answer:
“I’d apologize sincerely, listen to their concerns, and do my best to reschedule immediately. I’d also investigate what went wrong to prevent it in the future.”
19. How do you motivate yourself during slow periods?
Focus on productivity.
Answer:
“I use quieter times to catch up on admin, follow up on leads, or update property listings. It’s also a good time for training and development.”
20. Do you have any questions for us?
Have at least one thoughtful question ready.
Answer:
“Yes, I’d love to know how Bairstow Eves supports career progression within the customer service team and what a typical day looks like here.”
Interview Coaching & Final Tips for Success
Landing a role at Bairstow Eves starts with preparation and confidence. Review the job description thoroughly, tailor your answers to match the core skills they seek (organization, empathy, communication), and always follow the STAR method in your responses.
Make sure to dress professionally—even for video interviews—and bring copies of your CV. Practice mock interviews with a friend, and always follow up with a thank-you email. Most importantly, be yourself. Show enthusiasm not just for the job, but for helping people find homes—because that’s what this role is really about.
Good luck—you’ve got this!
