20 Band 3 NHS Therapy Support Worker Interview Questions and Answers (With Tips)
The Band 3 NHS Therapy Support Worker plays a vital role in delivering essential patient care in physiotherapy, occupational therapy, or speech and language therapy departments. Working under the guidance of registered therapists, they assist in implementing therapy plans, monitoring patient progress, and ensuring smooth rehabilitation pathways.
This role requires a compassionate, proactive, and patient-centered individual who can work well in a team. Band 3 NHS Therapy Support Workers may work across community, outpatient, or inpatient settings and often support both adults and children.
According to the NHS Agenda for Change pay scale, Band 3 salaries in 2025 range from approximately £23,000 to £25,147 per annum depending on experience and location. This makes it an ideal entry point for those aiming to build a career in the NHS Allied Health Professions.
Below, you’ll find 20 commonly asked interview questions tailored for a Band 3 Therapy Support Worker role — along with suggested answers and tips to help you stand out.
Tell us about yourself.
This is your elevator pitch. Briefly summarize your background, experience with patient care, and passion for therapy work.
Example Answer:
“I’ve worked in healthcare support roles for three years, including time in a rehabilitation ward. I’m passionate about helping people regain independence, and I enjoy being hands-on in therapy environments where I can see real progress.”
Why do you want to work as a Therapy Support Worker?
Interviewers want to see motivation and understanding of the role.
Answer:
“I’m enthusiastic about rehabilitation and believe that small improvements can make a big difference in someone’s quality of life. This role allows me to directly support those improvements alongside a dedicated therapy team.”
What do you understand about the responsibilities of a Band 3 Therapy Support Worker?
Demonstrate knowledge of the role’s scope.
Answer:
“It involves assisting therapists in implementing treatment plans, preparing therapy equipment, recording patient progress, supporting mobility and daily activities, and ensuring patient safety and dignity.”
How would you handle a patient who refuses therapy?
Empathy and communication are key.
Answer:
“I would respectfully ask why they’re reluctant, listen carefully, and try to reassure them by explaining the benefits of therapy. If needed, I’d involve a therapist to provide further guidance.”
Describe a time you worked under pressure.
Use the STAR method (Situation, Task, Action, Result).
Answer:
“During my time in a busy rehab ward, I had to assist multiple patients within a short window. I stayed calm, prioritised safely, and collaborated with the team to ensure all patients were supported on time.”
How do you handle confidentiality in the workplace?
Answer:
“I follow NHS policies strictly. I never discuss patient information outside of professional settings and always ensure records are stored securely.”
What experience do you have working with therapy equipment?
Answer:
“I’ve assisted with walking frames, resistance bands, tilt tables, and exercise steps. I ensure I receive proper training and always check equipment before use.”
How would you support a patient with limited mobility?
Answer:
“I’d follow the care plan, use approved manual handling techniques, ensure their dignity, and encourage independence where possible.”
How do you communicate with patients who have difficulty speaking?
Answer:
“I use gestures, visual aids, and maintain eye contact. I stay patient and calm, giving them time to respond, and involve speech and language therapists if needed.”
What would you do if a patient became distressed during therapy?
Answer:
“I’d pause the activity, provide reassurance, and try to understand what’s causing the distress. If needed, I’d alert the supervising therapist or nurse for support.”
Describe your teamwork skills.
Answer:
“I thrive in team environments. I believe communication and mutual respect are vital. I’m always willing to help others and share updates to keep the team informed.”
How do you prioritise tasks during a shift?
Answer:
“I assess which patients need time-sensitive support first, then I communicate with the therapy team to align on key priorities.”
Have you worked with electronic health records before?
Answer:
“Yes, I’ve used systems like SystmOne and EMIS to input patient notes, update progress, and review therapy plans.”
How do you ensure patient dignity and respect?
Answer:
“I always knock before entering, speak respectfully, involve patients in decisions, and ensure they are comfortable during tasks.”
How do you handle feedback from senior staff?
Answer:
“I welcome feedback as a chance to learn. I listen, reflect, and take steps to improve my practice.”
Describe a time you went above and beyond for a patient.
Answer:
“A patient felt anxious before therapy. I spent extra time talking with them beforehand, helping them relax. The session was more successful as a result.”
What are your long-term career goals?
Answer:
“I hope to progress into a Band 4 Assistant Practitioner role and eventually train as a registered occupational therapist.”
What do you know about the NHS values?
Answer:
“I understand the NHS values focus on respect, compassion, improving lives, and working together. I aim to reflect these in all my interactions.”
How do you maintain accurate records?
Answer:
“I document clearly, objectively, and promptly after each session. I avoid assumptions and follow data protection guidelines.”
How would you support equality and inclusion in therapy?
Answer:
“I adapt my approach based on each individual’s background, needs, and preferences, ensuring everyone receives fair and personalised care.”
Final Words: Interview Coaching Tips for Success
Preparing for an NHS Band 3 Therapy Support Worker interview is about more than memorizing answers. It’s about showing genuine empathy, a team mindset, and an eagerness to support patients’ recovery journeys.
Here are some final tips:
Know the NHS values and refer to them in your answers.
Use the STAR technique to structure real-life examples.
Dress professionally and maintain eye contact.
Research the Trust or service where you’re interviewing.
Don’t be afraid to pause and think before answering.
Remember: interviewers aren’t expecting perfection—they’re looking for potential, passion, and a willingness to learn. Believe in the difference you can make.
Good luck—you’ve got this!
