A career as a Sales Progressor at Bridgfords offers a dynamic and rewarding path in the fast-paced world of property sales. The role is pivotal to ensuring that property transactions progress smoothly from offer acceptance to completion. Acting as the main point of contact between buyers, sellers, solicitors, and agents, Sales Progressors play a key role in keeping timelines on track, managing expectations, and resolving issues that may delay exchange or completion.
As part of one of the UK’s leading estate agencies, Bridgfords Sales Progressors enjoy a mix of administrative and customer-facing responsibilities. The position often offers a competitive salary in the range of £23,000 to £30,000, with performance-related bonuses, depending on location and experience. For those who thrive under pressure, are naturally organised, and possess excellent communication skills, this is an ideal role that can lead to advancement in estate agency or property management careers.
To help you prepare, we’ve compiled the top 20 Bridgfords Sales Progressor interview questions and sample answers tailored to the current market. Practice these and you’ll walk into your interview with clarity and confidence.
1. What interests you about the Sales Progressor role at Bridgfords?
Sample Answer: I’m passionate about delivering excellent customer service and working in fast-paced environments. The Sales Progressor role at Bridgfords is a perfect match for my skills in communication, time management, and problem-solving. I’m especially attracted to Bridgfords’ strong reputation and its client-first approach.
2. How would you handle a buyer who is becoming impatient with delays?
Sample Answer: I’d maintain regular communication, providing transparent updates and empathising with their concerns. I’d also liaise with solicitors to expedite the process and offer practical solutions, reassuring the buyer that everything possible is being done to progress the sale.
3. How do you stay organised when managing multiple property transactions?
Sample Answer: I use tools like CRMs, spreadsheets, and reminders to keep track of each case. I prioritise tasks based on urgency and always document updates immediately to ensure nothing falls through the cracks.
4. Describe a time you resolved a conflict between a buyer and a seller.
Sample Answer: In a previous role, a buyer wanted to renegotiate after a survey. I calmly explained both parties’ perspectives and found a compromise—a partial reduction that satisfied both sides and allowed the sale to continue.
5. What would you do if a sale is at risk due to a slow solicitor?
Sample Answer: I’d proactively contact the solicitor to understand the delay, escalate where appropriate, and keep both parties informed. If necessary, I’d suggest the buyer/seller speak to the solicitor directly or consider alternative legal counsel if delays persist.
6. How do you handle stress and pressure in tight deadlines?
Sample Answer: I stay calm by breaking down tasks and focusing on what I can control. I thrive under pressure and use it as a motivator to prioritise, delegate if needed, and maintain focus.
7. What CRM or software systems have you used?
Sample Answer: I’ve worked with Salesforce and Reapit, and I’m confident using any new system. I quickly adapt and understand the importance of data accuracy in progressing transactions efficiently.
8. How would you explain the sales progression process to a first-time buyer?
Sample Answer: I’d use simple, jargon-free language to explain each stage—from offer acceptance, mortgage application, and legal checks to exchange and completion—while offering support at every step.
9. What would you do if a chain collapsed?
Sample Answer: I’d immediately assess the reasons, speak to all parties involved, and explore alternatives to rebuild the chain or find a new buyer. Communication is key to managing expectations and finding solutions quickly.
10. Why should we hire you over other candidates?
Sample Answer: I bring a strong background in sales and customer service, a detail-oriented mindset, and a genuine passion for property. I’m proactive, reliable, and I know how to get deals over the line.
11. Describe a time you exceeded expectations in a customer service role.
Sample Answer: A buyer was struggling with mortgage paperwork. I offered to help liaise with their broker and solicitor, which saved time and strengthened trust—ultimately leading to a successful completion.
12. What are the biggest challenges in sales progression, and how do you overcome them?
Sample Answer: Delays and miscommunication are common. I overcome these with frequent updates, proactive calls, and setting realistic timelines early on to manage expectations.
13. How do you handle confidential or sensitive information?
Sample Answer: I follow GDPR guidelines strictly, only sharing what is necessary and with authorised parties. I understand the importance of client confidentiality in property transactions.
14. What do you know about Bridgfords and our company values?
Sample Answer: Bridgfords is a trusted brand with over 180 years in the business, known for professionalism, integrity, and customer-centric service. I align strongly with these values and aim to uphold them in my work.
15. Have you ever worked with KPIs or performance targets?
Sample Answer: Yes, I’ve worked with weekly and monthly completion targets. I use these goals to motivate myself and ensure I’m consistently pushing transactions forward.
16. How would your previous manager describe you?
Sample Answer: Organised, dependable, and tenacious. I’ve been recognised for my ability to stay on top of complex transactions and keep clients informed every step of the way.
17. What’s your approach to teamwork in a sales environment?
Sample Answer: I believe communication is vital. I regularly update team members, share insights, and support colleagues to ensure a smooth pipeline and shared success.
18. Describe a time you had to deliver bad news to a client.
Sample Answer: A property failed a valuation. I explained the situation calmly, offered alternative solutions, and worked closely with the seller to adjust the price and retain the buyer’s interest.
19. How do you keep up with changes in the property market?
Sample Answer: I read industry news, follow market trends via Rightmove and Zoopla, and stay in contact with local agents to understand real-time buyer and seller behavior.
20. What are your long-term career goals in the property industry?
Sample Answer: I aim to grow within an established company like Bridgfords, potentially moving into senior progression or branch management roles while continuously improving my skills.
Final Tips and Encouragement
Interviewing for the Bridgfords Sales Progressor role is your opportunity to showcase your calm under pressure, your organisational abilities, and your people skills. Remember to:
Do your homework on Bridgfords and the property market.
Use the STAR method (Situation, Task, Action, Result) when giving examples.
Smile, make eye contact, and show your passion for helping people through property transactions.
Dress professionally—even on video interviews—and always follow up with a thank-you email.
Good luck—you’re closer than you think to landing a rewarding role with a respected name in UK estate agency!
