Brighton & Hove Buses are a vital part of the city’s transport system, helping thousands of residents and tourists move efficiently around the area every day. One key role that supports the integrity and quality of this service is the Ticket Inspector.
Ticket Inspectors play a critical part in ensuring fare compliance, providing excellent customer service, and maintaining safety across the bus network. They check passengers’ tickets, handle fare disputes, monitor passenger behavior, and report any violations or incidents. It’s a role that demands confidence, fairness, attention to detail, and strong interpersonal skills.
As of 2025, the average salary for a Ticket Inspector at Brighton & Hove Buses ranges from £24,000 to £28,000 per annum, depending on experience and shift patterns. Many roles also come with added benefits such as overtime, pension schemes, and free or discounted travel.
Whether you’re transitioning from a similar role or entering public transport for the first time, preparing for the interview is essential. Here are 20 top Brighton & Hove Buses Ticket Inspector interview questions, complete with strategic sample answers to help you succeed.
1. Why do you want to work as a Ticket Inspector for Brighton & Hove Buses?
Answer: I’ve always admired the high standard of service provided by Brighton & Hove Buses. The role of a Ticket Inspector aligns perfectly with my attention to detail, my sense of responsibility, and my desire to contribute to a safe and fair travel environment. I enjoy interacting with the public and believe I can represent the company with professionalism.
2. What do you understand about the responsibilities of this role?
Answer: A Ticket Inspector ensures that all passengers have valid tickets, addresses fare evasion, offers assistance to riders, maintains order, and reports any incidents or violations. It also includes engaging with customers respectfully and calmly in sometimes challenging situations.
3. How would you handle a situation where a passenger becomes aggressive when challenged about their ticket?
Answer: I would remain calm and avoid escalating the situation. I’d explain the rules clearly and respectfully, and if the behavior continued, I’d follow protocol, which may involve contacting a supervisor or transport police for support. Safety comes first—for both staff and passengers.
4. What steps would you take if you caught someone without a valid ticket?
Answer: I’d ask for an explanation, check for any misunderstandings, and then follow the proper procedure, whether that’s issuing a penalty fare or recording the incident. It’s important to be firm but fair and avoid making assumptions.
5. How do you stay calm under pressure?
Answer: I focus on facts and procedure, control my breathing, and remind myself that staying composed helps de-escalate situations. I also rely on training and support systems in place to manage difficult interactions.
6. Have you ever had to deal with a conflict in a previous job? How did you resolve it?
Answer: Yes, in retail I dealt with an angry customer who refused to accept a return policy. I listened to their concerns, explained the company rules, and offered a fair solution. They eventually calmed down and accepted the resolution. Patience and empathy go a long way.
7. What would you do if you suspected someone was using a fraudulent pass?
Answer: I’d check the pass thoroughly, ask for ID if necessary, and if fraud seemed likely, I’d report it according to company policy while avoiding direct confrontation.
8. How do you feel about working irregular hours, including weekends and late nights?
Answer: I understand that public transport runs beyond the standard 9-5, and I’m fully prepared to work flexible shifts. I’m adaptable and manage my time effectively.
9. How do you handle repetitive tasks or routines?
Answer: I find comfort in routine but keep myself alert by focusing on the details and remaining observant. Every shift presents new interactions and challenges, keeping the role interesting.
10. Why is fare enforcement important to public transport services?
Answer: It ensures fairness for paying passengers, protects revenue for service improvements, and upholds the integrity of the transport system. It’s essential for operational sustainability.
11. What do you know about Brighton & Hove Buses’ values and reputation?
Answer: I know the company values sustainability, inclusivity, and excellent customer service. It’s known for its modern fleet and eco-conscious initiatives like hybrid and low-emission buses.
12. What would you do if a fellow inspector was not following proper procedures?
Answer: I’d address it professionally—perhaps speaking to them directly first. If it persisted or posed a risk, I’d report it to the appropriate supervisor.
13. How would you assist a disabled or elderly passenger who needs help boarding or finding a seat?
Answer: I’d approach respectfully, offer assistance, and ensure their safety and comfort without making assumptions. Accessibility is a key part of customer care.
14. Are you comfortable using handheld devices or ticket scanning tools?
Answer: Yes, I’m confident using technology and willing to learn any specific systems used by Brighton & Hove Buses.
15. How would you deal with a language barrier when speaking with a passenger?
Answer: I’d use gestures, simple words, or visual aids where possible. If needed, I’d refer to translation tools or ask for help from a colleague.
16. What motivates you to perform well in this role?
Answer: Knowing I’m contributing to a smoother, fairer public transport experience motivates me. I take pride in doing my job with integrity and professionalism.
17. How do you manage physical demands, like standing or walking for long periods?
Answer: I stay active and have worked on my feet in previous roles. I know how to pace myself and maintain energy throughout long shifts.
18. What would you do if you saw a passenger being harassed by someone else on the bus?
Answer: I’d intervene if safe to do so, de-escalate the situation, and report it immediately. Passenger safety is a top priority.
19. How do you maintain a professional appearance and attitude during shifts?
Answer: I follow uniform policies, stay well-groomed, and remain courteous and composed, even under stress. Professionalism builds trust with the public.
20. What are your long-term career goals with Brighton & Hove Buses?
Answer: I’d like to grow within the organization, possibly moving into supervisory or training roles over time. I see this as a long-term career with opportunities to develop.
Final Thoughts and Interview Tips
Interviewing for a Ticket Inspector position at Brighton & Hove Buses can be competitive, but with the right preparation, you can stand out. Here are a few quick interview coaching tips to keep in mind:
Know the company: Research their routes, community initiatives, and customer service values.
Practice professionalism: Dress appropriately and arrive on time.
Use the STAR method when answering behavioral questions (Situation, Task, Action, Result).
Stay calm and be honest: If you don’t know something, admit it, but express your willingness to learn.
Ask questions: Show interest in team culture, training, or next steps.
Good luck—you’ve got this! With the right preparation, you’re already on the road to success.
