25 Interview Questions and Answers for a Housekeeper Role at a Care Home
Working as a housekeeper in a care home is far more than a cleaning role – it’s a vital position that ensures residents live in a safe, hygienic, and comfortable environment. Housekeepers help maintain the health and wellbeing of residents, support nursing staff, and contribute to the smooth running of daily operations. In the UK, housekeepers in care homes typically earn between £10–£12 per hour, with opportunities for progression depending on experience and location. The job involves tasks such as cleaning residents’ rooms, communal areas, laundry duties, and sometimes assisting with basic resident care. Because this role directly impacts residents’ quality of life, employers place great emphasis on reliability, attention to detail, and interpersonal skills during interviews.
Whether you are new to the role or seeking career progression, preparing thoroughly for your care home housekeeper interview is key. Below are 25 fully explained interview questions and answers to help you feel confident and ready. These include simple opening questions, competency questions using the STAR model, and tips for ending your interview positively.
1. Tell me about yourself
This classic opening question sets the tone. Focus on your relevant work experience, key skills, and personal traits.
Sample Answer: “I have over three years of experience as a housekeeper in healthcare settings, where I focused on maintaining high standards of hygiene and ensuring residents were comfortable. I am highly organised, reliable, and enjoy creating a safe and welcoming environment.”
2. Why do you want to work in a care home?
Show genuine empathy and interest in working with vulnerable people.
Sample Answer: “I enjoy supporting others and creating a positive environment for residents. I value the importance of a clean and safe space for wellbeing and find satisfaction in helping people feel cared for.”
3. What do you know about our care home?
Demonstrates research and commitment.
Sample Answer: “I understand your care home specialises in dementia care and prioritises person-centred approaches. I admire your commitment to high-quality care and would love to contribute to this environment.”
4. Describe a time you handled a challenging cleaning task.
Use the STAR model (Situation, Task, Action, Result).
Sample Answer: “At my previous role (Situation), I was responsible for a large communal lounge that had sustained a spill during visiting hours (Task). I quickly assessed the safest cleaning method, cleaned the area efficiently, and ensured it was safe for residents (Action). As a result, the lounge was ready within 15 minutes with no disruptions (Result).”
5. How do you prioritise your cleaning tasks?
Employers look for organisational skills.
Sample Answer: “I start with areas that are used most by residents or staff, such as communal areas and bathrooms. I also check for urgent requests from staff or residents and ensure high-touch areas are cleaned regularly.”
6. How do you maintain confidentiality in a care home?
Essential for safeguarding and trust.
Sample Answer: “I always respect residents’ privacy and never share personal information. I follow care home policies on confidentiality, and I ensure all notes or records are stored securely.”
7. How would you deal with a resident who refuses assistance or cleaning in their room?
Shows patience and communication skills.
Sample Answer: “I would approach the resident politely, explain why the cleaning is important for their health, and offer to adjust the timing. If they continue to refuse, I would report the situation to senior staff for guidance.”
8. How do you handle feedback from supervisors?
Shows openness and professionalism.
Sample Answer: “I welcome feedback as it helps me improve my work. I always listen carefully, ask clarifying questions if needed, and implement the advice promptly.”
9. Tell me about a time you worked as part of a team.
STAR method recommended.
Sample Answer: “While working during a busy shift, our team had to prepare all rooms for new residents (Situation). I coordinated with colleagues to divide tasks efficiently (Task), communicated clearly, and supported others where needed (Action). The result was that all rooms were ready on time, and residents were welcomed smoothly (Result).”
10. What would you do if you noticed a potential health hazard while cleaning?
Shows attention to detail and safety awareness.
Sample Answer: “I would stop work immediately if necessary, alert the relevant staff, and follow procedures to ensure the hazard was addressed, keeping residents and colleagues safe.”
11. How do you handle repetitive tasks while maintaining quality?
Highlights motivation and discipline.
Sample Answer: “I focus on consistency, maintain a checklist, and take pride in doing each task thoroughly, knowing that even routine tasks impact residents’ wellbeing.”
12. Describe your experience with laundry duties.
Be specific and show knowledge of hygiene standards.
Sample Answer: “I have experience sorting laundry, washing at appropriate temperatures, and ensuring items are returned to the correct rooms. I also follow infection control protocols carefully.”
13. How would you deal with a complaint from a resident about cleanliness?
Customer service skills are essential.
Sample Answer: “I would listen attentively, apologise if appropriate, and take immediate action to resolve the issue. I would also report it to my supervisor to ensure continuous improvement.”
14. What cleaning products are you familiar with?
Demonstrates technical knowledge.
Sample Answer: “I am experienced with a variety of cleaning products, including disinfectants, detergents, and specialised floor cleaners. I always follow instructions and safety guidelines.”
15. How do you ensure infection control in a care home?
Critical for care home work.
Sample Answer: “I follow hygiene protocols rigorously, wear PPE where required, clean high-touch areas frequently, and ensure hand hygiene is maintained at all times.”
16. Describe a time when you had to meet a tight deadline.
Use STAR to demonstrate efficiency.
Sample Answer: “We had a sudden inspection (Situation) and all rooms needed cleaning within two hours (Task). I organised a plan, delegated some tasks where allowed, and focused on the highest priority areas (Action). All rooms were ready on time, and the inspection passed with positive feedback (Result).”
17. How do you stay motivated during long shifts?
Shows resilience.
Sample Answer: “I set small goals throughout the day, focus on the impact of my work on residents, and maintain a positive mindset.”
18. Can you work flexible hours?
Housekeeping in care homes often requires shift flexibility.
Sample Answer: “Yes, I am willing to work mornings, evenings, weekends, and cover shifts as needed to support the team and residents.”
19. What would you do if you found a lost or personal item?
Demonstrates integrity.
Sample Answer: “I would report it immediately to my supervisor and follow care home procedures for handling lost property.”
20. How do you handle stressful situations?
Critical for care home environments.
Sample Answer: “I stay calm, prioritise tasks, and focus on solutions. I also communicate clearly with colleagues to ensure we handle the situation efficiently.”
21. Tell me about a time you went above and beyond at work.
STAR example recommended.
Sample Answer: “I noticed a resident’s room was particularly cluttered and made it difficult for them to move safely (Situation). I took extra time to reorganise items and ensure it was both clean and safe (Action). The resident and staff appreciated the effort, improving daily routines (Result).”
22. Do you have experience using cleaning equipment safely?
Health and safety awareness is vital.
Sample Answer: “Yes, I have used hoovers, carpet cleaners, floor polishers, and other equipment. I follow all safety guidelines, check equipment before use, and report faults promptly.”
23. How do you respond to constructive criticism?
Shows maturity and willingness to learn.
Sample Answer: “I see constructive criticism as an opportunity to improve. I listen, reflect, and make adjustments to ensure better outcomes in the future.”
24. Why should we hire you?
Highlight unique strengths confidently.
Sample Answer: “I bring strong attention to detail, reliability, and a genuine passion for supporting residents. My experience aligns with your standards, and I am committed to maintaining a safe, hygienic environment.”
25. Do you have any questions for us?
Always ask questions to show engagement.
Sample Answer: “Could you tell me more about your team structure and opportunities for training and development?”
General Interview Coaching Tips for Housekeeper Roles
Do arrive on time and dress smartly, presenting a professional appearance.
Do research the care home to demonstrate enthusiasm and interest.
Do prepare examples using the STAR method for competency questions.
Do maintain eye contact and speak clearly.
Do express empathy and reliability.
Don’t speak negatively about previous employers.
Don’t exaggerate experience or skills.
Don’t appear unprepared or disinterested.
Optimising your performance in the interview comes down to preparation and confidence. Practising answers aloud, understanding the role, and demonstrating your dedication to residents’ wellbeing will set you apart. Use resources like interview training, or consider booking time with an experienced interview coach for personalised guidance. Engaging in interview coaching online can sharpen your delivery and boost confidence. Comprehensive job interview preparation is an investment in your career, and ongoing interview coaching ensures you stay ahead in a competitive job market.
Remember, every care home values reliability, attention to detail, and a genuine passion for helping others. With the right preparation, you can confidently demonstrate that you are the perfect candidate for the housekeeper role. If you want to maximise your chances, book an interview coaching session today and take your first step towards a fulfilling and rewarding career in care.
