In the fast-paced and highly personalized world of premium estate agencies, the Customer Service Advisor role at Chewton Rose is both vital and rewarding. Known for their commitment to excellence and high-end clientele, Chewton Rose expects their Customer Service Advisors to be proactive, personable, detail-oriented, and able to communicate effectively with a wide range of clients.
The typical job description includes: handling client inquiries, booking appointments, managing CRM systems, following up on leads, providing top-tier support throughout the buying and selling process, and maintaining consistent communication with vendors and buyers.
According to recent market data, the average salary for a Customer Service Advisor at Chewton Rose in the UK ranges between £22,000 to £26,000 annually, with opportunities for performance-based bonuses and career progression.
To help you prepare, here are 20 commonly asked interview questions for this role – each with tailored answers designed to impress your interviewer and demonstrate that you’re the perfect fit for Chewton Rose.
1. Tell us about yourself and your experience in customer service.
Focus on summarizing your relevant work history, emphasizing customer-facing roles and real estate experience if applicable.
Sample Answer:
I have over three years of experience in customer service, primarily within property management and hospitality. I’ve developed strong communication skills, managed client expectations, and ensured high levels of satisfaction. I’m passionate about helping people and creating smooth, positive experiences, which aligns perfectly with Chewton Rose’s ethos.
2. What do you know about Chewton Rose?
Show your research and interest. Mention their luxury market focus.
Sample Answer:
Chewton Rose is part of the Spicerhaart Group and is known for its bespoke service to high-end property clients. Their unique approach to showcasing homes with story-led listings and local insight stands out in the estate agency sector.
3. How would you handle a difficult client?
Demonstrate patience, empathy, and resolution strategies.
Sample Answer:
I listen actively, stay calm, and aim to understand their concerns. I reassure them, provide clear information, and seek solutions promptly. If needed, I escalate issues tactfully to management.
4. Describe a time when you had to meet a tight deadline.
Use the STAR method to structure your story.
Sample Answer:
At my previous job, I was tasked with scheduling viewings for 15 clients in one day. I prioritized tasks, communicated clearly, and coordinated with colleagues to ensure everyone was served on time. All viewings were successfully arranged, and feedback was positive.
5. How would you prioritize multiple calls and tasks at once?
Talk about time management and organization.
Sample Answer:
I use to-do lists, CRM systems, and time-blocking to manage my workload. I assess urgency and impact, ensuring high-priority client needs are addressed first while keeping other tasks moving.
6. Why do you want to work at Chewton Rose?
Link your passion with their brand.
Sample Answer:
I admire Chewton Rose’s commitment to luxury service and unique branding. I’m excited by the opportunity to work with an elite clientele and contribute to the company’s customer-first culture.
7. How do you handle stress or high-pressure situations?
Stay positive and show resilience.
Sample Answer:
I focus on the task at hand, take short breaks when needed, and maintain open communication with my team. Stress becomes manageable when I stay organized and solution-oriented.
8. How do you ensure accuracy in administrative tasks?
Highlight attention to detail.
Sample Answer:
I double-check entries, use checklists, and rely on CRM reminders. Accuracy builds trust, especially in a role where client communication and data are crucial.
9. What’s your experience with CRM systems or property platforms?
Tailor based on tools you’ve used.
Sample Answer:
I’ve used Reapit and Salesforce to manage client records, book appointments, and send follow-ups. I’m confident in learning new platforms quickly.
10. How would you manage a client who’s indecisive or not responding?
Show patience and strategic follow-up.
Sample Answer:
I’d send polite follow-ups, offer new suggestions based on their preferences, and provide updates to keep them engaged without being pushy.
11. Describe your communication style.
Be clear and client-friendly.
Sample Answer:
Professional, warm, and adaptable. I adjust my tone based on the client, whether it’s a formal investor or a family buying their first home.
12. Tell me about a time you exceeded expectations.
Provide a result-focused story.
Sample Answer:
A client once needed a last-minute viewing before a trip abroad. I rearranged the schedule, secured the slot, and followed up after their return. They praised the service and listed their home with us.
13. What would you do if you made a mistake with a client?
Own it and show your solution.
Sample Answer:
I’d acknowledge it immediately, apologize, correct it quickly, and inform the client of the solution. Transparency maintains trust.
14. How do you work as part of a team?
Show collaboration skills.
Sample Answer:
I enjoy working in a team environment. I support colleagues by sharing updates, covering busy periods, and celebrating wins together.
15. What motivates you in customer service?
Mention impact and satisfaction.
Sample Answer:
Helping clients feel valued and understood motivates me. Positive feedback and being part of their property journey is very rewarding.
16. Where do you see yourself in 5 years?
Show ambition, but link it to the role.
Sample Answer:
I see myself progressing into a Senior Advisor or Sales Negotiator role within Chewton Rose, deepening my expertise and contributing to the brand.
17. How do you ensure professionalism over the phone or email?
Talk about etiquette and tone.
Sample Answer:
I use polite, concise language, proofread emails, and maintain a calm, helpful tone over the phone to ensure clients always feel respected.
18. What are your strengths that would benefit this role?
Align them with the job.
Sample Answer:
Strong communication, empathy, attention to detail, and my ability to multitask effectively are key strengths that would make me a valuable asset to Chewton Rose.
19. Describe a time you had to learn something quickly.
Show adaptability.
Sample Answer:
I had to learn a new CRM system in my last role within a few days. I watched tutorials, practiced daily, and became the go-to person for new colleagues within two weeks.
20. Do you have any questions for us?
Always say yes!
Sample Answer:
Yes—what does success look like in this role after the first 6 months? And how would you describe the team culture here at Chewton Rose?
Final Interview Tips & Encouragement
Preparing for a Customer Service Advisor interview at Chewton Rose means more than memorizing answers. It’s about demonstrating your passion for service, your ability to connect with people, and your commitment to excellence.
Here are a few final tips:
Research Chewton Rose thoroughly – their website, reviews, and recent property listings.
Dress the part – professional attire goes a long way in building credibility.
Practice active listening – mirror back what the interviewer says and tailor your answers live.
Be confident but humble – personality matters as much as experience.
Follow up with a thank-you email – it reinforces your interest and professionalism.
You’ve got this! With the right preparation, mindset, and authenticity, you’re already on the path to landing the job. Good luck with your Chewton Rose interview — and go show them the value you bring!
