The role of a Club Room Manager at David Lloyd Clubs is central to the overall member experience. As a premium health and fitness brand, David Lloyd Clubs offer high-end facilities, and the Club Room is the social heart of each club. It’s where members relax, enjoy food and beverages, meet friends, or work remotely. The Club Room Manager is responsible for ensuring this space runs smoothly—delivering exceptional service, maintaining hygiene and presentation standards, managing staff, and maximizing commercial performance.
According to job postings, the salary for a David Lloyd Club Room Manager typically ranges from £25,000 to £30,000 per year, depending on experience and club location, with added perks like free gym membership and bonuses.
To help you stand out in your interview, here are 20 top questions you may be asked—along with sample answers and guidance for how to respond confidently.
1. Tell us about yourself.
This is your chance to provide a concise but relevant overview of your career.
Sample Answer:
“I’m an experienced hospitality manager with over five years in the food and beverage industry, including roles that required managing high-volume teams and ensuring premium customer service. I’m passionate about health and wellness, which aligns with the David Lloyd brand. My previous role as a café manager involved customer engagement, inventory management, and staff development—key aspects of this role.”
2. What interests you about working at David Lloyd Clubs?
Show that you’ve done your research.
Sample Answer:
“I’m impressed by David Lloyd’s commitment to a holistic member experience—from fitness to relaxation. The Club Room is a vital part of that, and I’m drawn to the opportunity to create a welcoming, efficient environment that enhances member satisfaction.”
3. How would you manage a team during a busy shift?
Highlight leadership and planning.
Sample Answer:
“Preparation is key. I’d ensure all team members are briefed at the start of the shift, assign clear roles, and maintain open communication throughout. I believe in staying calm under pressure and leading by example to keep morale high.”
4. Describe a time you handled a difficult customer.
Use the STAR method: Situation, Task, Action, Result.
Sample Answer:
“At my previous job, a customer was upset about a long wait time. I apologized sincerely, offered a complimentary drink, and ensured their food was expedited. They left satisfied and even gave us a positive review online.”
5. How do you ensure high standards of cleanliness and safety?
Mention specific procedures.
Sample Answer:
“I follow strict daily and weekly checklists, ensure staff are trained in health and safety regulations, and conduct regular inspections. I believe in a proactive approach rather than reactive fixes.”
6. How would you handle underperforming team members?
Show a balance of empathy and results.
Sample Answer:
“I’d first talk to them one-on-one to understand the root of the issue. Then, I’d set clear expectations and support them with training or mentoring. If there’s no improvement, I’d escalate following HR procedures.”
7. How do you stay organized during peak hours?
Demonstrate multitasking skills.
Sample Answer:
“I prioritize tasks using a real-time checklist and delegate effectively. During peak times, I ensure constant communication with the kitchen and front-of-house staff to avoid bottlenecks.”
8. What would you do if a team member didn’t show up for their shift?
Show resourcefulness.
Sample Answer:
“I’d first try to contact them. If they were unavailable, I’d reallocate roles among existing staff and step in where needed. I’d also contact any available team members to cover if possible.”
9. How would you increase Club Room revenue?
Tie your ideas to real impact.
Sample Answer:
“I’d analyze popular menu items, promote upsells, and introduce loyalty initiatives. Special themed events or member-only offers can also drive sales and increase dwell time.”
10. Describe your leadership style.
Keep it adaptable.
Sample Answer:
“I lead by example and adapt my style to the situation. I believe in clear communication, mutual respect, and accountability. I also celebrate small wins to keep morale high.”
11. How do you handle complaints about food or drink quality?
Balance professionalism and empathy.
Sample Answer:
“I’d listen carefully, apologize, and offer a resolution—whether that’s a replacement or refund. Then I’d investigate the issue with the kitchen to prevent recurrence.”
12. How do you motivate your team?
Share tangible methods.
Sample Answer:
“Regular feedback, public recognition, and growth opportunities are key. I also involve the team in decisions to give them ownership of their work.”
13. How do you deal with stress?
Show maturity and control.
Sample Answer:
“I stay focused on tasks and practice time management. I also make sure to take short breaks to reset. Outside work, I stay active and maintain a healthy work-life balance.”
14. What are your strengths and weaknesses?
Be honest but strategic.
Sample Answer:
“My strength is communication—I’m able to relate to both staff and customers easily. A weakness I’m working on is delegating more, as I used to take on too much myself.”
15. How do you ensure consistent customer service?
Show your systems.
Sample Answer:
“I hold daily briefings, use customer feedback for continuous improvement, and train staff regularly. Consistency starts with clear expectations and positive reinforcement.”
16. What would you do if food costs were rising?
Think commercially.
Sample Answer:
“I’d review supplier contracts, explore seasonal menus, and minimize waste through tighter inventory control. Collaboration with chefs is also key to cost-effective menu planning.”
17. How do you handle team conflicts?
Focus on fairness.
Sample Answer:
“I bring both parties together for an open, solution-focused discussion. I ensure both sides feel heard and agree on next steps, always maintaining professionalism.”
18. How would you describe the perfect Club Room experience?
Speak like a brand ambassador.
Sample Answer:
“Clean, welcoming, efficient, and friendly. Members should feel relaxed and valued, whether they’re grabbing a coffee, having a meal, or working on their laptop.”
19. What’s your experience with inventory and ordering systems?
Demonstrate competence.
Sample Answer:
“I’ve used systems like Fourth and Procure Wizard to track inventory, place orders, and analyze usage patterns. Staying ahead of stock levels prevents waste and ensures smooth service.”
20. Why should we hire you?
Be confident and clear.
Sample Answer:
“I bring a combination of hospitality experience, leadership, and a passion for health and wellness. I understand the importance of the Club Room in enhancing the David Lloyd brand and am ready to deliver excellence.”
Interview Tips and Encouragement
Interviewing can be daunting, but preparation is the key to confidence. Research the company values, understand your transferable skills, and practice your answers aloud. Dress professionally, smile, and don’t forget to bring your enthusiasm—it’s just as important as experience.
If you’re passionate about service, health, and leadership, this could be a fantastic next step. You’ve got this!
