If you’re preparing for a job interview with Evri, you’re wise to do your homework. Over my 25 years as a UK-based career coach, I’ve seen time and again how tailored preparation, structured answers and confidence in your delivery can make the difference between “good enough” and “offer accepted”. Below you’ll find 30 fully explained interview questions and model answers (adapted for various roles at Evri), plus guidance on how to structure your responses (including the STAR model), what to do and what to avoid, and general interview coaching encouragement.
Evri is a parcel and logistics company operating across the UK, with roles spanning from entry-level operations (courier, driver, warehouse operative) through to management, planning, and specialist support. Each role has a distinct focus:
Courier / Delivery Driver / Self-Employed Courier – delivering parcels to customers’ homes. Because Evri uses a network model, some couriers are self-employed and paid per parcel. Typical earnings vary by area, parcel volume, and classification, and can range widely. Some reports suggest couriers may make on average £17+ per hour equivalent (after factoring in incentives), though actual hourly income can fluctuate. The Sun
Warehouse Operative / Sorter – handling parcel sorting, scanning, loading and unloading in depots. Salary for warehouse operatives might be in the minimum wage to £12–£15/hr band depending on shifts and location.
Customer Service / Client Advisor – supporting customers, handling parcel queries, resolving complaints, managing digital systems. A range around £22,000–£28,000, depending on experience and shift responsibilities.
Regional Delivery Manager / Community Delivery Manager – overseeing multiple depots or delivery networks, managing courier performance, ensuring operational efficiency, strategic improvements. Salary often in the £36,000–£60,000+ range depending on scope. One listing for Community Delivery Manager indicated £36,000–£60,000. StudySmarter Talents
Planning / Logistics / Operations Analyst – forecasting parcel flows, route optimization, resource allocation. Salaries might be £25,000 to £45,000+ depending on seniority and technical skills.
Supervisory / Shift Manager – leading teams in warehouses or delivery operations, ensuring safety, quality, KPIs. Salary bands often between £28,000 and £40,000+, depending on location and level of responsibility.
Each of these roles is vital: couriers deliver the service, warehouse operatives ensure parcels are processed and sorted efficiently, customer service maintains brand reputation with the public, managers coordinate resources and drive performance, and planners ensure the logistics network is cost-efficient.
When you go into your interview, it helps to show awareness of what your role contributes to the overall operation.
Before jumping into the 30 example questions, here are a few foundational ideas:
Opening / icebreaker questions help the interviewer get to know you and how you think under mild pressure.
Competency or behavioural questions ask you to demonstrate past behaviour (the “how”) via structured examples—here the STAR model (Situation, Task, Action, Result) is gold.
Technical or role-specific questions test your domain knowledge (e.g. route planning, parcel handling, software).
Ending or “do you have any questions?” gives you the chance to leave a positive impression.
Do’s & don’ts help you polish your performance.
Use this structure in all your answers to stay coherent and compelling.
Below, I present 30 questions (with sample roles indicated) and model answers. Use them as templates—adapt to your own experience, but keep the principles.
Tell me a little about yourself.
Answer structure: Brief professional background → what you’ve done → how it led you here, with a touch of personal motivation.
Model answer:
“I’ve worked for three years in logistics and parcel sorting, initially at a regional depot for XYZ Couriers, where I handled scanning, unloading, and tracking. Over time I shifted into a team lead role, managing rota and quality checks. I’ve learned the importance of accuracy and speed, and I’m now eager to bring those skills into a role with Evri, where I admire your emphasis on customer satisfaction and operational agility.”
Why do you want to work for Evri?
Model answer:
“Evri stands out to me because of its ambition to modernise parcel delivery, focus on customer service, and the scale of its network. I want to work with a company where reliability and innovation go hand in hand, and where each role genuinely contributes to customer trust. I appreciate that Evri is a major player in UK logistics, and I’d be proud to represent a brand that’s constantly evolving.”
What do you know about this role and how it fits into Evri’s operations?
Model answer:
“From what I understand, the warehouse operative role involves scanning, sorting, loading, handling exceptions, and ensuring parcels move smoothly through the depot. It’s a critical step—if errors happen here, downstream delivery is delayed or parcels get misrouted. I see it as the backbone of the network, ensuring the right parcel gets to the right van or courier in time.”
What are your greatest strengths?
Model answer:
“One key strength is attention to detail — in logistics, a small error can cause big issues. Another is adaptability — I’ve often had to switch between roles in tight operations (e.g. filling in on scanning, loading, or team coordination). I’m also reliable under pressure and good at consistent pace over long shifts.”
What is your greatest weakness, and what are you doing to improve it?
Model answer:
“I sometimes push myself too hard when a shift gets busy, trying to tackle too many tasks at once. I’m learning to delegate or step back and reassess priorities. I now use mini checklists in high-pressure times to keep a sustainable pace, and I review daily what I could have planned better.”
Where do you see yourself in five years?
Model answer:
“In five years, I’d like to be in a leadership or planning role within Evri, perhaps as a depot supervisor or operations planner. I’ll have built competence in multiple areas — warehouse operations, delivery coordination, performance metrics — and will be contributing to process improvements.”
What motivates you?
Model answer:
“I’m motivated by clear objectives and seeing tangible results—when a parcel moves efficiently, or a process improves, or customer complaints drop. I also like working as part of a team and supporting colleagues. Knowing my work matters keeps me going.”
How do you handle pressure or stressful situations?
Model answer:
“I take a few seconds to breathe, prioritise tasks, and break the problem down. I avoid panic by staying methodical. For example, in my last role, when a peak had unexpected volume, I reorganised workflows on the go, delegated tasks, and kept communication open with colleagues until volumes normalised.”
Tell me about a time you helped your team meet a tight deadline. (Warehouse / Operations)
Model answer (STAR):
Situation: “In my last depot, during the December peak, our volume suddenly spiked due to weather delays.”
Task: “We needed to sort and dispatch an extra 20% above usual by end of day to avoid bottlenecks.”
Action: “I reorganised staff, assigned extra people to scanning, cross-trained two colleagues to assist in loading, and rebalanced queue priority so that urgent parcels were handled first.”
Result: “We met 95% of our extra target, avoided overload the next day, and reduced delay complaints by 15% compared to worst-case forecast. The manager commended us for agility.”
Describe a time you detected an error or anomaly and corrected it. (Warehouse / Quality)
Situation: “I spotted that a batch of parcels was being sorted to the wrong route code.”
Task: “I had to investigate, fix the routing before those parcels went out, and prevent recurrence.”
Action: “I pulled up the scan logs, found the script had misread the route code due to a formatting issue, paused the outgoing batch, re-scanned, and updated the scanning rule. I then trained two colleagues to spot similar formatting anomalies.”
Result: “We prevented misdeliveries of ~50 parcels, and the incident was reduced to zero thereafter in that shift.”
Give me an example when you had to deal with a difficult customer or complaint. (Customer Service / Client Advisor)
Situation: “A customer claimed their parcel had not arrived and demanded compensation.”
Task: “I needed to investigate, appease the customer, and maintain company reputation while following policy.”
Action: “I reviewed tracking data, liaised with the depot, escalated to courier records, and found the parcel was marked delivered in error. I apologised, offered an immediate re-send or refund, and followed up to confirm they had received the replacement.”
Result: “The customer was satisfied and wrote a positive feedback. We also flagged a recurring system glitch to avoid future misroutes.”
Tell me about a time you led a small project or improvement. (Manager / Supervisor / Planning)
Situation: “In a mid-sized depot, we were facing delays in scanning because staff rotated tasks slowly.”
Task: “I was given the opportunity to streamline scanning throughput within a four-week window.”
Action: “I mapped out workflow, identified bottlenecks, introduced a ‘satellite scanning’ station nearer to loading docks, and cross trained four staff for flexible shifts. I also implemented a daily quick-check huddle to spot issues early.”
Result: “Scanning throughput improved by 20%, errors dropped by 8%, and staff feedback was positive about smoother flow.”
Describe a time when you had a conflict with a colleague or subordinate. How did you resolve it? (Supervisor / Manager)
Situation: “A warehouse operator and courier loader disagreed over shift handover responsibilities.”
Task: “I needed to restore harmony and clear roles to avoid repeated friction.”
Action: “I sat down both parties, listened to each view, clarified role boundaries with reference to job descriptions, and instituted a short handover checklist to avoid ambiguity. I also rotated oversight from me during the first week to monitor adherence.”
Result: “Conflict resolved, no further disputes, and handovers became smoother and more consistent.”
Give an example when you had to prioritise multiple tasks under pressure. (All roles)
Situation: “On a busy day, urgent parcels, returns, and standard parcels all needed sorting.”
Task: “I needed to decide which tasks to prioritise.”
Action: “I segmented by deadlines, customer impact, then assigned urgent first, ensured returns didn’t block flow, and delegated standard tasks to a support team.”
Result: “We avoided late deliveries, maintained overall throughput, and customer complaints remained low.”
Tell me about a time you made a mistake and how you handled it. (All roles)
Situation: “I mis-scanned route codes on a batch of 25 parcels.”
Task: “I had to correct them quickly and prevent further errors.”
Action: “I immediately flagged the issue, held up dispatch, manually rescanned, and consulted support for a more robust scanning validation rule. I also informed my supervisor and offered to stay late to help rectify.”
Result: “We corrected all 25 parcels within two hours, no customer was impacted, and the error did not recur.”
Describe a time you used data or metrics to influence a decision. (Planning / Management / Operations)
Situation: “Our depot had rising dwell times in a certain loading bay.”
Task: “I had to propose a layout adjustment or process change.”
Action: “I extracted scan timestamps and dwell time data, identified that one zone was under-resourced, suggested reallocating staff and adjusting conveyor sequence, then piloted the change for a week.”
Result: “Dwell times in that bay dropped by 18%, throughput gained 5% over baseline.”
What steps would you take to plan optimal delivery routes? (Driver / Planning)
Model answer:
“I’d start with parcel density mapping (grouping stops logically), consider road restrictions or traffic patterns, use route optimization software (e.g. routing algorithms or mapping tools), and include buffer time for unexpected delays. I’d review night before, monitor in real time, and adjust if necessary. Efficiency and flexibility are key.”
How do you ensure parcel security and reduce losses in transit? (All roles)
Model answer:
“I strictly follow scanning procedures, double-check exception parcels, seal bags, maintain chain of custody logs, report anomalies immediately, and adhere to Evri’s security protocols. Also I remain vigilant for suspicious parcels or tampering signs.”
How would you handle a situation where an essential machine or scanner breaks down mid-shift? (Warehouse / Ops)
Model answer:
“I would follow contingency protocols—switch to backup machine or manual workaround, reassign staff tasks to cover slowed functions, notify maintenance immediately, escalate to management, and monitor queues to ensure critical parcels still flow. Communication is vital so no one is caught off guard.”
What software or systems are you comfortable with in logistics environments? (Planning / Ops / Customer Service)
Model answer:
“I’ve used barcode scanning systems, WMS (Warehouse Management Systems), route planning software (e.g. GIS tools), Excel or data tools for forecasting, and CRM systems for customer query management. I’m a fast learner and can adapt to Evri’s internal systems quickly.”
How do you stay up to date on health & safety and compliance in a depot environment? (All roles)
Model answer:
“I regularly review company safety bulletins, follow mandatory training refreshers, conduct personal checks (PPE, equipment), adhere to local regulations (e.g. manual handling rules), report near misses, and encourage team awareness. Safety is non-negotiable.”
What would you do if a courier or driver was underperforming or missing key metrics? (Manager / Supervisor)
Model answer:
“First, I’d discuss with them to understand root causes—workload, training gaps, route issues. Then I’d set clear improvement targets, offer support (coaching, route review), monitor progress, and if no improvement escalate via formal performance management. I’d also document each step and provide feedback in regular reviews.”
Do you have any questions for me?
Best practice: Always ask. It shows engagement. Some good ones:
“What would success look like in this role in the first six months?”
“How do you support people’s development across the network?”
“What are the main performance metrics you use for this position?”
“How would you describe the culture in this depot / branch / team?”
If offered the job, when can you start?
Model answer:
“I’m ready to begin within two weeks. I’ll wrap up any notice period, but I’m flexible to help with induction and training or shadowing beforehand if needed.”
Is there anything in my CV or interview responses you’d like me to clarify?
Model answer:
“I’d be happy to clarify anything—if there’s a gap or detail you’d like me to elaborate on, I can certainly do so.”
(This gives you a chance to correct misunderstandings.)
Would you like me to walk through how I would handle X typical shift / scenario?
Model answer:
“Certainly—if it helps you see how I’d approach daily challenges, I’d be happy to outline my workflow in a hypothetical shift (e.g. sorting, loading, exceptions).”
(This shows confidence, transparency, and practical thinking.)
How would you handle a sudden surge in parcel volumes because of a promotional event or sales sale?
Model answer:
“I would immediately initiate surge protocols—bring in additional staff, extend shifts, reprioritize urgent parcels, close noncritical tasks temporarily, and monitor key queue metrics. I’d liaise with upstream teams to smooth flow, and in post-event review, capture lessons for future peaks.”
In this industry, delays and errors happen. How would you manage customer expectations when these occur?
Model answer:
“I’d communicate proactively—inform customers early, apologise sincerely, explain the reason (without blame), give realistic arrival estimates, and offer remedial options (resend, refund, express rework). I would also escalate internal resolution to prevent repeat issues.”
What would you look for if you were auditing your own work or team’s quality?
Model answer:
“I’d check error rates (misdeliveries, misroutes), dwell times, scanning compliance, exception handling, staff utilization, customer feedback, and near misses. I’d also audit random parcels for chain-of-custody, adherence to SOPs, and identify root causes where deviations occur.”
Tell me something non-work you’ve achieved that shows you’re a good candidate.
Model answer:
“Outside work, I volunteer with a local community group organising logistics for charity events. That involves coordination, planning delivery of materials, working within budgets, and tight deadlines. It shows I enjoy logistics even beyond work, and have transferable planning and teamwork experience.”
For competency or behavioural questions (like questions 9–16 above), always use STAR:
Situation – set the context (where, when, what).
Task – what was needed, what goal or challenge.
Action – what you did (focus on your contribution).
Result – quantifiable improvement or lesson learned.
Keep actions and results clear and positive. Avoid vague phrasing (“we did stuff”)—always emphasise your role.
Do your research: know Evri’s services, values, recent initiatives, and understand how your role contributes to the network.
Do practise using the STAR model; prepare 5–7 stories you can adapt.
Do tailor your answers to the role: e.g. for driver roles emphasise reliability, safety, navigation; for planning roles emphasise data, metrics, software competence.
Do dress smartly (business casual is often fine in logistics settings).
Do arrive on time (or early), bring extra copies of your CV, and a notebook for questions.
Do maintain positive body language: eye contact, upright posture, open hands.
Do ask insightful questions (see question 23 above).
Do follow up: send a thank-you email referencing a part of the interview.
Don’t badmouth previous employers—keep negativity professional if you must mention conflicts.
Don’t lie or exaggerate your experience—if you haven’t used certain software or tools, say you’re a quick learner and how you’ll ramp up.
Don’t ramble—stay on point.
Don’t say “I don’t have any questions” when given the chance to ask.
Don’t panic if you stumble—pause, regroup, clarify.
Don’t skip the ‘why us / why this role’ question—show genuine interest.
Don’t appear unprepared—lack of knowledge about Evri will count against you.
You’re already doing the right thing by preparing deeply. Here are some final coaching tips from me, Jerry Frempong:
Practice aloud. Say your answers to a mirror or with a friend—even record yourself. You’ll catch nerves, filler words, or slack phrasing.
Tailor your language. Use keywords Evri might value, like “throughput”, “efficiency”, “customer satisfaction”, “routing”, “scanning compliance”, “throughput KPIs”, “health & safety compliance”.
Be concrete. Use numbers, percentages, shift sizes, volumes in your examples. That makes your experience memorable.
Show adaptability. Logistics environments change quickly (weather, volumes, tech). Interviewers love candidates who can flex and think on their feet.
Stay confident but humble. Confidence shows you believe in your ability; humility shows you’re a team player.
Tell stories. People remember stories more than abstract claims. Your STAR examples should feel like mini narratives.
Be curious. Asking good questions demonstrates interest, insight, and long-term thinking.
Mind the basics. Good manners, a firm handshake (if in person), polite language, clear speech.
Use your time wisely. If given a chance to talk through a shift scenario (question 26), that’s a golden moment to showcase competence.
Practice common questions. But don’t sound rehearsed—tweak your phrasing so it’s natural.
Use your closing. Reiterate your enthusiasm, summarise why you’re a good fit, and express willingness to help.
If you’d like one-to-one help with your answers, tailoring your stories, or mock interviews, feel free to book an interview coaching appointment via my services. With bespoke support in interview training, interview coaching online, job interview preparation, and as your dedicated interview coach, I can help you step into that Evri interview confident and ready to impress.
You’ve got this. Let me know when you want to schedule your coaching session.
