A career as a Lettings Negotiator at Felicity J. Lord offers a dynamic and rewarding pathway for anyone with a passion for property, sales, and client service. Known for their tailored approach to London living, Felicity J. Lord is a standout brand under the Spicerhaart group, placing high emphasis on people and performance. As a Lettings Negotiator, you’ll be responsible for generating lettings leads, managing viewings, securing tenancy agreements, and delivering excellent service to both landlords and tenants.
The typical salary for this role ranges from £24,000 to £28,000 base, with on-target earnings (OTE) of £35,000 to £45,000, thanks to generous commission structures. Additional perks often include company cars or car allowances, structured career progression, and top-notch training.
Whether you’re new to lettings or aiming to step up your career, preparing for the interview is crucial. Below are the top 20 interview questions with carefully crafted answers to help you make a lasting impression.
1. Tell us about yourself.
Start with a concise summary of your background, then focus on skills relevant to lettings—sales, communication, and negotiation.
Example Answer:
“I’m an enthusiastic communicator with a background in customer service and inside sales. Over the past three years, I’ve developed a strong ability to build rapport and close deals, which led me to pursue a career in property lettings. I’m highly motivated, target-driven, and excited about aligning my strengths with Felicity J. Lord’s premium brand.”
2. Why do you want to work for Felicity J. Lord?
Research the company’s values, ethos, and recent achievements.
Example Answer:
“Felicity J. Lord’s reputation for offering a bespoke, boutique service across London neighborhoods really appeals to me. I value personalized service and professionalism, and I’m eager to work in a company that fosters excellence and growth.”
3. What does a Lettings Negotiator do on a day-to-day basis?
Demonstrate understanding of the role.
Example Answer:
“A Lettings Negotiator sources and qualifies leads, arranges property viewings, negotiates between tenants and landlords, prepares tenancy agreements, and ensures compliance with regulations like Right to Rent.”
4. How do you handle working under pressure?
Stress is common in this role—show resilience.
Example Answer:
“I thrive under pressure and see it as an opportunity to prioritize, stay organized, and maintain high performance. I use daily to-do lists and CRM tools to keep tasks on track, even during peak seasons.”
5. Describe a time you closed a difficult sale.
Use the STAR method—Situation, Task, Action, Result.
Example Answer:
“While in retail sales, I had a hesitant client unsure about a high-end product. I asked open-ended questions to uncover her concerns, offered tailored options, and followed up the next day. She returned to make the purchase, and I exceeded my monthly target.”
6. How would you handle a difficult landlord?
Show diplomacy and problem-solving.
Example Answer:
“I’d listen attentively to understand their concern, maintain professionalism, and offer solutions aligned with regulations and company policy. Clear, calm communication is key.”
7. What’s your approach to meeting sales targets?
Focus on your method, not just results.
Example Answer:
“I set micro-goals, follow up persistently with leads, and track performance weekly. I also collaborate with my team to share insights that improve collective results.”
8. Are you comfortable working weekends and evenings?
Be honest, but flexible.
Example Answer:
“Yes. I understand this role often involves working around clients’ schedules. I’m happy to work evenings and weekends when needed to accommodate viewings and deals.”
9. How do you stay organized?
Lettings is admin-heavy—highlight tools or habits.
Example Answer:
“I use digital calendars, CRM platforms, and checklists daily. I also prioritize tasks based on urgency and client impact.”
10. What motivates you in a sales environment?
Discuss intrinsic and extrinsic motivators.
Example Answer:
“I’m driven by both targets and personal growth. There’s nothing more satisfying than helping a client find their ideal property and knowing I contributed to that.”
11. How would you promote a property to a potential tenant?
Show marketing and communication awareness.
Example Answer:
“I’d highlight the property’s unique selling points, use descriptive language, offer high-quality photos or videos, and tailor the pitch based on the tenant’s needs.”
12. What would you do if two tenants wanted the same property?
Show fairness and urgency.
Example Answer:
“I’d inform both tenants transparently that interest is high, then guide each through the application process. I’d ensure the landlord has all info to decide quickly and fairly.”
13. How do you handle rejection or objections?
Important for resilience.
Example Answer:
“I view objections as part of the process. I actively listen, empathize, and address concerns without being pushy. Each ‘no’ is an opportunity to learn.”
14. What property legislation are you familiar with?
Mention key regulations.
Example Answer:
“I understand Right to Rent checks, the Tenant Fees Act 2019, GDPR, gas safety certification, and deposit protection schemes. I stay updated via Propertymark and in-house training.”
15. How would you prioritize multiple viewings in a day?
Show time management skills.
Example Answer:
“I’d group viewings by location to minimize travel and factor in traffic and tenant availability. I’d confirm all appointments the day before to reduce no-shows.”
16. Have you used CRM systems before?
Many agencies rely on these—mention specific tools if possible.
Example Answer:
“Yes, I’ve used Reapit and Salesforce in previous roles. I’m confident navigating CRMs to log leads, follow-ups, and track deal stages.”
17. Describe your ideal working environment.
Align with their values.
Example Answer:
“I work best in a structured, fast-paced setting with clear targets and team collaboration. A positive, driven culture like Felicity J. Lord’s would bring out the best in me.”
18. How would you deal with a client who constantly changes their requirements?
Flexibility is key here.
Example Answer:
“I’d stay patient, ask probing questions to identify the core needs, and offer solutions that suit their evolving criteria while managing expectations.”
19. What are your long-term career goals?
Show ambition with loyalty.
Example Answer:
“I’d love to grow within Felicity J. Lord into a Senior Negotiator or Branch Manager role. I’m passionate about property and excited about the career path this offers.”
20. Do you have any questions for us?
Always say yes—and prepare smart ones.
Example Answer:
“Yes, I’d love to know more about the training program you offer and what success looks like in the first 6 months for this role.”
Final Thoughts: Interview Coaching & Success Tips
Nailing an interview with Felicity J. Lord is about more than just giving the “right” answers—it’s about showcasing your personality, resilience, and genuine interest in property lettings. Here are some final tips:
Research the local market in the branch’s area.
Dress professionally and arrive early.
Ask thoughtful questions at the end.
Follow up with a thank-you email.
With preparation, confidence, and authenticity, you can absolutely stand out and land the job. Good luck—you’ve got this!
