Working as a Sales Negotiator at Felicity J. Lord is more than just selling homes—it’s about delivering a premium property service that helps individuals and families move forward with confidence. Felicity J. Lord, a prestigious UK estate agency known for its upscale market and customer-first ethos, seeks professionals who are sharp, persuasive, and committed to excellence. Sales Negotiators here are responsible for property viewings, negotiating offers between buyers and sellers, generating leads, and achieving sales targets while offering stellar client service.
As of 2025, the average base salary for a Sales Negotiator at Felicity J. Lord is approximately £22,000 to £28,000 per year, with generous commissions and on-target earnings (OTE) reaching up to £45,000–£60,000 annually depending on performance and branch location.
Preparing for the interview is key to unlocking this opportunity. Here are the top 20 Felicity J. Lord Sales Negotiator interview questions and sample answers to help you stand out.
1. Why do you want to work for Felicity J. Lord?
I admire Felicity J. Lord’s reputation for professionalism and high-end service. I want to be part of a brand that reflects excellence in property sales, and I value the company’s investment in staff development and customer experience.
2. What experience do you have in property sales or customer-facing roles?
I’ve worked in retail sales for three years and recently completed a six-month internship with a local estate agent, where I supported property listings and accompanied viewings. I’m confident in my ability to communicate persuasively and manage client expectations.
3. How do you handle difficult clients or objections?
I stay calm, listen carefully, and ask clarifying questions to understand their concerns. Then, I offer a solution or compromise that aligns with their goals and keeps the negotiation moving forward.
4. What strategies do you use to close a sale?
I focus on building rapport, understanding the client’s needs, and highlighting features that align with those needs. I also ask closing questions to prompt commitment, such as “Can you see yourself living here?”
5. How do you stay motivated in a target-driven environment?
I break down targets into daily goals and track my progress. I also remind myself of the financial rewards and personal satisfaction that come from hitting those targets.
6. Describe a time when you exceeded a sales target.
In my last role, I was tasked with selling five premium service packages in a month. I sold eight by identifying upsell opportunities and tailoring my pitch to each client’s specific pain points.
7. How do you prioritize your day when you have multiple viewings and client calls?
I use digital calendars and CRM tools to block time efficiently, prioritize by urgency and value, and always leave buffer time to accommodate unforeseen delays.
8. How would you handle a situation where a property has been on the market for a long time?
I’d reassess the pricing strategy, review the marketing approach, and provide honest feedback to the seller. I might also suggest professional staging or new photography to renew interest.
9. What do you know about Felicity J. Lord’s target market?
Felicity J. Lord focuses on mid to high-end urban properties, particularly in and around London. The clientele often includes professionals, investors, and families looking for premium service.
10. What would you do if a buyer and seller can’t agree on price?
I’d explore compromise options such as including furnishings or adjusting the closing timeline. My aim is to find a middle ground that satisfies both parties without compromising too much.
11. How do you keep track of multiple clients and properties?
I rely on CRM systems to log interactions and status updates. I also keep notes and set follow-up reminders to ensure consistent communication and service.
12. What qualities make a successful Sales Negotiator?
Confidence, emotional intelligence, market knowledge, resilience, and strong communication skills are all essential.
13. How do you build trust with new clients?
By listening more than I speak initially, being transparent about processes and fees, and delivering on every promise I make.
14. How do you stay informed about the property market?
I follow property news on platforms like Rightmove, Zoopla, and Property Industry Eye. I also subscribe to estate agent newsletters and attend local market briefings when possible.
15. What CRM tools or tech platforms have you used before?
I’ve used Reapit, ZooplaPro, and Salesforce. I’m comfortable learning new platforms quickly and efficiently.
16. How do you handle rejection in a sales environment?
I treat it as feedback and a learning opportunity. Every “no” brings me closer to a “yes,” and I use rejection to refine my pitch and timing.
17. Why should we hire you for this role?
I bring a mix of persuasive sales ability, a strong work ethic, and a passion for property. I’m ready to represent Felicity J. Lord with professionalism and ambition.
18. How would you manage a conflict between two clients?
I’d act as a mediator—listening to both sides, remaining neutral, and steering the conversation toward a mutually beneficial solution.
19. What’s your approach to follow-ups after a viewing?
I call within 24 hours to get feedback, address objections, and encourage an offer if appropriate. I also update sellers to keep them in the loop.
20. What are your long-term career goals?
I aim to grow within estate agency sales, eventually progressing into branch management or property investment consultancy.
Final Interview Tips and Encouragement
Interviews at Felicity J. Lord are an opportunity to showcase not only your sales expertise but also your passion for helping people find their perfect home. Dress smart, research the branch and area you’re applying to, and prepare thoughtful questions for the interviewer. Remember, enthusiasm and preparation are just as important as experience.
Confidence comes from preparation. Review these questions, practice out loud, and walk in knowing you’ve done the work. You’ve got this!
