Being a bus driver for First Bus is a vital role that directly impacts the daily lives of thousands of commuters. Bus drivers ensure safe, timely, and efficient transportation across cities and towns, serving as the backbone of public transport. This role requires excellent driving skills, strong customer service abilities, and a responsible attitude toward safety and regulations. The job typically involves operating buses along designated routes, assisting passengers, and maintaining vehicle cleanliness and safety standards. In the UK, First Bus drivers can expect an average salary ranging from £22,000 to £27,000 per year, with opportunities for overtime and benefits such as pension schemes and paid training.
20 interview questions and answers for first bus bus driver role
1. why do you want to work as a bus driver for first bus?
I am passionate about driving and enjoy interacting with people. First Bus is a well-respected company that values safety and customer service, which aligns with my professional goals.
2. what experience do you have in driving large vehicles?
I have held a full PCV (Passenger Carrying Vehicle) license for X years and have experience driving buses on urban and rural routes safely and efficiently.
3. how do you ensure passenger safety during your route?
I follow all traffic laws strictly, perform pre-route vehicle checks, and remain alert to road conditions while driving smoothly to prevent accidents or discomfort.
4. how do you handle difficult or disruptive passengers?
I remain calm, polite, and professional, trying to de-escalate situations verbally. If needed, I follow company policies to ensure safety for everyone.
5. what steps do you take before starting your shift?
I inspect the bus for any safety issues, check fuel and fluids, review my schedule and route, and ensure all equipment is functional.
6. how do you manage time and punctuality on your routes?
I plan my driving with buffer times for traffic and delays, keep to the timetable, and communicate with dispatch if unexpected delays occur.
7. describe a time you dealt with an emergency while driving.
Once, a passenger became unwell on board, and I safely stopped the bus, called emergency services, and reassured the passengers until help arrived.
8. what motivates you to provide excellent customer service?
I believe good service builds trust and a positive reputation for the company, making the daily commute pleasant for passengers.
9. how do you stay focused during long shifts?
I take short breaks when possible, stay hydrated, and keep my mind on driving and surroundings to avoid distractions.
10. what do you know about first bus company values?
First Bus focuses on safety, reliability, sustainability, and excellent customer service, which are principles I fully support.
11. how would you respond if you saw a colleague driving unsafely?
I would report the issue to a supervisor to ensure the safety of passengers and staff while encouraging safe practices.
12. what experience do you have with route planning and navigation?
I am familiar with GPS technology and maps and have experience adjusting routes in response to traffic or roadworks.
13. how do you ensure accessibility for all passengers?
I assist passengers with mobility needs, use ramps or lifts properly, and communicate clearly with those who require extra help.
14. can you describe your approach to teamwork?
I value clear communication, respect, and collaboration with colleagues and dispatch to maintain smooth operations.
15. how do you handle stressful traffic situations?
I remain calm, patient, and avoid aggressive driving, focusing on safety rather than frustration.
16. what is your understanding of health and safety regulations in bus driving?
I am aware of legal requirements such as driver hours limits, vehicle maintenance, and passenger safety protocols.
17. describe a situation where you went above and beyond for a passenger.
I once helped an elderly passenger with their luggage and ensured they safely boarded their connecting bus, providing extra assistance without being asked.
18. how do you maintain your professional appearance and attitude?
I follow company dress codes, stay polite and courteous, and represent First Bus positively at all times.
19. what do you do if the bus breaks down during your route?
I inform the control center immediately, keep passengers calm, and follow emergency procedures until help arrives.
20. why should we hire you as a bus driver for first bus?
I have the skills, experience, and dedication to provide safe, reliable, and friendly service, contributing positively to the First Bus team.
general interview coaching encouragement and tips
Preparing for your First Bus bus driver interview is an excellent step toward landing a rewarding career. Remember to research the company and its values thoroughly, and practice your responses to common questions. During the interview, maintain eye contact, listen carefully, and answer confidently with clear examples from your experience. Show enthusiasm for the role and a genuine commitment to safety and customer service. Lastly, stay calm and be yourself — confidence and preparation are key to success. Good luck!
