Working as a Customer Service Advisor at Gascoigne-Pees means being at the heart of one of the UK’s most recognized estate agency brands. This role is pivotal in delivering outstanding customer experiences, managing property inquiries, and ensuring smooth communication between buyers, sellers, landlords, and tenants. With a competitive salary ranging from £20,000 to £25,000 per year, plus bonuses and career development opportunities, this position offers a stable and rewarding pathway in the property services sector.
20 Gascoigne-Pees Customer Service Advisor Interview Questions and Answers
1. Can you tell us about yourself? Focus on relevant experience in customer service, property, or admin roles. Highlight communication skills and a strong work ethic.
2. Why do you want to work for Gascoigne-Pees? Show familiarity with the brand’s reputation, values, and commitment to customer service. Mention your interest in property services.
3. What do you understand about the role of a Customer Service Advisor? Explain that it’s about supporting clients through calls, emails, and in-person visits, handling inquiries, resolving issues, and ensuring satisfaction.
4. How would you deal with a difficult customer? Use the STAR method (Situation, Task, Action, Result) to explain a real or hypothetical situation where you calmly resolved a conflict.
5. How do you handle pressure and multitasking? Mention prioritization techniques, staying calm under pressure, and using tools like CRMs or checklists.
6. Have you used any customer relationship management (CRM) tools before? Discuss experience with any CRM platforms. If not, express willingness and ability to learn quickly.
7. How would you handle a situation where you don’t know the answer to a customer’s question? Be honest, explain you’d find the correct answer by consulting a colleague or system, and always follow up promptly.
8. How do you prioritize tasks during a busy workday? Talk about using to-do lists, understanding task urgency, and maintaining flexibility for urgent matters.
9. Describe a time you went above and beyond for a customer. Share a specific example where your initiative improved the customer experience.
10. What would you do if a client was unhappy with our services? Listen actively, apologize sincerely, and take steps to rectify the issue while keeping the client informed.
11. How do you stay organized? Mention time management systems, calendar tools, and attention to detail.
12. Can you work well in a team environment? Provide an example of teamwork, focusing on collaboration and shared goals.
13. How do you ensure accuracy in your work? Discuss double-checking details, proofreading, and using verification methods.
14. Tell me about a time you had to learn something quickly. Give a scenario showing your adaptability and commitment to learning.
15. Are you comfortable making outbound calls to clients? Say yes if true, and explain how you approach these calls confidently and professionally.
16. What are your long-term career goals? Align your goals with growth within the company, possibly advancing into sales or branch management.
17. How do you handle confidential or sensitive information? Mention your understanding of data protection and the importance of discretion.
18. How do you handle repetitive tasks? Talk about staying motivated by focusing on the bigger picture and maintaining high standards.
19. How would you handle a situation where a colleague was being uncooperative? Emphasize professionalism, addressing the issue respectfully, and involving management if necessary.
20. What do you think makes excellent customer service? Mention responsiveness, empathy, clear communication, and exceeding expectations.
Final tips to ace your Gascoigne-Pees interview
Preparation is key. Research the company, review your CV, and practice your answers out loud. Dress professionally and arrive early. During the interview, listen carefully, ask thoughtful questions, and demonstrate genuine enthusiasm. Remember, confidence comes from preparation. You’ve got this!
Good luck in your journey to becoming a part of the Gascoigne-Pees team!
