The role of a Go-Ahead Training Instructor is crucial within the public transport industry, ensuring that all drivers and operational staff are properly trained to maintain safety, compliance, and excellent customer service standards. This role involves designing, delivering, and assessing training programmes aligned with Go-Ahead’s operational needs. Typically, the salary for a Training Instructor at Go-Ahead ranges from £25,000 to £35,000 per annum, depending on experience and location, reflecting the importance of the position in promoting a safe and efficient transport service.
Preparing for an interview as a Go-Ahead Training Instructor means understanding the skills, knowledge, and behavioural competencies the company values. In this blog post, I’ll walk you through 25 interview questions and answers tailored specifically for this role, covering everything from basic opening questions to competency-based queries, and how to use the STAR model effectively to answer them. As a UK-based career coach with over 25 years of experience, I’m here to provide you with practical advice and boost your confidence before stepping into the interview room.
1. Tell me about yourself and why you want to work as a Go-Ahead Training Instructor?
Start with a brief summary of your relevant experience and passion for training and development. Highlight your understanding of the transport industry and Go-Ahead’s commitment to safety and customer service.
Example answer:
“I’ve worked in transport training for over five years, specialising in driver safety and compliance. I’m passionate about helping individuals develop the skills they need to perform safely and efficiently. Go-Ahead’s reputation for prioritising safety and continuous improvement really aligns with my values, which is why I’m excited about this opportunity.”
2. What do you understand about the role of a Go-Ahead Training Instructor?
Explain the key responsibilities such as delivering training sessions, assessing competency, developing course materials, and ensuring all training meets company and regulatory standards.
3. How do you stay up to date with training techniques and regulatory requirements?
Mention professional development methods such as attending workshops, reading industry updates, and participating in relevant forums or webinars.
4. Can you describe your experience with adult learning principles?
Discuss your familiarity with how adults learn differently, focusing on interactive methods and practical application.
5. Give an example of when you successfully delivered a challenging training session.
Use the STAR model here: Situation, Task, Action, Result. For example, managing a group resistant to new safety procedures and how you engaged them effectively.
6. How do you handle a trainee who is struggling to meet required standards?
Explain your approach to additional support, coaching, and adapting training styles to individual needs.
7. Describe a time when you had to deal with a difficult learner.
Focus on your patience, conflict resolution skills, and ability to maintain a positive learning environment.
8. How would you ensure all training materials are inclusive and accessible?
Talk about reviewing materials for clarity, using varied teaching methods, and considering learners’ different needs.
9. What is your approach to risk management in training delivery?
Highlight your focus on safety protocols, thorough preparation, and clear communication.
10. How do you measure the effectiveness of your training programmes?
Discuss using assessments, feedback, observation, and follow-up support.
11. Describe a time when you worked as part of a team to improve training outcomes.
Use STAR to explain collaboration and shared responsibility.
12. How do you prioritise your workload as a Training Instructor?
Mention planning, time management, and flexibility.
13. Can you give an example of how you’ve used feedback to improve your training?
Show your openness to feedback and commitment to continuous improvement.
14. What IT tools and software have you used in your training delivery?
Talk about PowerPoint, LMS systems, or e-learning platforms.
15. How do you ensure compliance with health and safety legislation during training?
Discuss keeping updated with legislation, risk assessments, and enforcing safety rules.
16. What motivates you as a Training Instructor?
Share your passion for learning and helping others succeed.
17. How do you manage stress in a high-pressure training environment?
Mention organisation, breaks, and maintaining a positive mindset.
18. What do you think are the most important skills for a Training Instructor at Go-Ahead?
Highlight communication, adaptability, subject matter expertise, and patience.
19. Tell me about a time you implemented a change in your training approach.
Use STAR to describe the situation, what you changed, and the positive results.
20. How do you deal with trainees who challenge your authority?
Focus on respect, assertiveness, and maintaining professionalism.
21. What questions do you have for us about the role or company?
Prepare thoughtful questions that show your interest, such as “How does Go-Ahead support continuous professional development for Training Instructors?”
22. Why should we hire you as a Go-Ahead Training Instructor?
Summarise your skills, experience, and commitment to Go-Ahead’s values.
23. Can you explain the STAR model and how it helps you answer competency questions?
The STAR model is a structured way to answer by describing the Situation, Task, Actions you took, and the Result achieved. It helps you give clear and focused examples.
24. How would you adapt your training style to different learning preferences?
Explain your use of visual, auditory, and kinaesthetic methods to engage all learners.
25. What are your career aspirations within Go-Ahead?
Show ambition and willingness to grow within the company.
General interview coaching encouragement and tips
Remember, preparation is key. Practise your answers using the STAR method to ensure your responses are structured and impactful. Be confident, positive, and genuine. Dress smartly, arrive early, and bring copies of your CV and any relevant certifications. When asked questions, listen carefully and take a moment to think before answering. Don’t forget your body language—make eye contact, smile, and sit upright. Also, prepare some insightful questions for the interviewer to demonstrate your interest.
Do’s and Don’ts
Do:
Research Go-Ahead thoroughly.
Use specific examples.
Be honest and reflective.
Show enthusiasm for the role.
Follow up with a thank-you email.
Don’t:
Speak negatively about previous employers.
Overuse jargon or vague statements.
Interrupt the interviewer.
Appear unprepared or disinterested.
If you want to improve your chances further, consider booking professional interview training or working with an interview coach who can provide personalised interview coaching tailored to your needs. With the right preparation and mindset, you’ll be well on your way to securing that Training Instructor position with Go-Ahead.
