Hairdressing is a vibrant and rewarding career that combines technical skill with creativity and customer service. Whether you are applying as a junior stylist, senior hairdresser, salon assistant, colour specialist, or salon manager, each role plays a vital part in ensuring a salon delivers excellent client experiences. The job descriptions vary — from shampooing and assisting as an entry-level role, through to advanced colouring and styling at a senior level, to leadership and operational oversight as a salon manager. Salaries in the UK can range from around £18,000 for entry-level assistants to upwards of £30,000–£40,000 for experienced stylists and salon managers, with top performers and self-employed hairdressers often earning more.
In my 25 years as a UK-based interview coach, I’ve helped thousands of candidates shine in front of hiring managers. What follows are 30 hairdresser interview questions and answers, explained in detail with simple language, competency frameworks, the STAR model (Situation, Task, Action, Result), plus do’s and don’ts. This guide is designed to provide structured job interview preparation and support your success.
Opening Questions and Answers
1. Tell me about yourself. Answer: This is your opportunity to provide a snapshot of your career journey. For example: “I’ve been passionate about hairdressing since college, trained in both cutting and colouring, and built strong customer service skills working in busy high-street salons. I enjoy helping clients feel confident and stylish.”
2. Why did you choose a career in hairdressing? Answer: Employers want to see your motivation. A good response might be: “I’ve always been drawn to creativity and working with people. Hairdressing lets me combine artistry with customer care, and it’s fulfilling to see clients leave feeling uplifted.”
3. What do you know about our salon? Answer: Research is key. You could say: “I’ve followed your salon on social media and admire your focus on eco-friendly products. Your reputation for excellent client service and stylish finishes really stands out, which is why I’d be proud to join the team.”
4. What makes you different from other candidates? Answer: Highlight strengths. For example: “I bring a strong eye for detail, advanced colouring knowledge, and a natural ability to put clients at ease. My ongoing training shows my commitment to professional development.”
5. Where do you see yourself in five years? Answer: Employers look for ambition balanced with realism. “I’d like to continue mastering advanced colouring techniques and work towards a senior stylist position, with the possibility of training junior staff.”
Competency Questions and STAR Model Answers
6. Tell me about a time you dealt with a difficult client. STAR answer: “In my previous salon (Situation), a client was unhappy with her haircut (Task). I listened carefully, acknowledged her concerns, and offered to restyle free of charge (Action). She left smiling and later booked again (Result).”
7. Give an example of when you worked under pressure. STAR answer: “During the Christmas rush (Situation), our salon was fully booked (Task). I stayed calm, worked efficiently, and kept communication clear with both clients and colleagues (Action). We completed all appointments without delay and received positive feedback (Result).”
8. Describe a time you supported a team member. STAR answer: “A colleague was struggling with a complex colouring job (Situation). I stepped in to guide them through mixing ratios and techniques (Task). I shared tips and stayed with them until confident (Action). The client loved the result and the stylist gained new skills (Result).”
9. Can you tell me about a successful upsell? STAR answer: “A client came in for a cut (Situation). I suggested a deep conditioning treatment for her dry hair (Task). I explained the benefits and demonstrated results (Action). She purchased the treatment and later bought the product for home use (Result).”
10. Talk about a mistake you made and what you learned. STAR answer: “Early in my career (Situation), I used the wrong toner on a client (Task). I immediately informed my senior, corrected it, and apologised sincerely (Action). I learned the importance of double-checking formulas and improved my accuracy (Result).”
Role-Specific Questions and Answers
11. How do you keep up with hairdressing trends? Answer: “I attend industry shows, follow leading stylists on Instagram, and regularly take short courses to stay updated. Clients value fresh ideas.”
12. What’s your approach to colouring consultations? Answer: “I always start with a thorough consultation, discussing the client’s history, lifestyle, and desired look. I use visual aids to ensure we share the same vision.”
13. How do you manage your appointment schedule? Answer: “I use salon software effectively, ensure clear timings, and communicate honestly with clients if delays occur. Organisation is essential.”
14. What’s your favourite cut or style to create and why? Answer: “I enjoy bobs because they require precision and can be adapted to flatter different face shapes, which challenges my technical skill.”
15. How would you handle a client who arrives late? Answer: “I’d remain professional, explain how it affects their appointment, and do my best to accommodate without disadvantaging other clients.”
16. What’s your experience with salon retail sales? Answer: “I believe in recommending only products I truly believe in. By explaining how they benefit the client’s hair, I’ve consistently met sales targets.”
17. How do you ensure client confidentiality? Answer: “I keep conversations professional, respect personal boundaries, and never share client information outside the salon.”
18. How do you approach hygiene and health & safety? Answer: “I follow strict cleaning routines, sterilise tools between clients, and stay updated on regulations to ensure a safe salon environment.”
19. How do you motivate yourself during quieter periods? Answer: “I use the time to update my skills, refresh my portfolio, or work on salon displays to attract walk-in clients.”
20. What role does teamwork play in a salon? Answer: “A salon thrives on teamwork. Supporting one another ensures smooth operations and enhances the client experience.”
Advanced and Leadership Questions
21. How would you handle a conflict between colleagues? Answer: “I’d listen impartially, encourage open communication, and work towards a solution that respects both parties while keeping the salon atmosphere positive.”
22. How would you encourage repeat business? Answer: “By building rapport, remembering personal details, offering loyalty rewards, and ensuring every client feels valued and satisfied.”
23. How would you train junior staff? Answer: “I’d lead by example, provide clear demonstrations, and give constructive feedback to build their confidence and skills.”
24. How do you measure success as a hairdresser? Answer: “Client satisfaction, repeat bookings, and continuous improvement in my technical skills are the key indicators of success.”
25. How would you contribute to growing the salon’s business? Answer: “By delivering excellent service, upselling where appropriate, promoting the salon on social media, and supporting local community events.”
26. How do you manage stress in a fast-paced salon? Answer: “I use time management, stay calm, and focus on one task at a time. Taking short breaks helps me stay energised and professional.”
27. How would you adapt to new salon software or technology? Answer: “I’m open to learning and usually pick up systems quickly. I see technology as a way to improve efficiency and client service.”
28. How do you handle feedback from supervisors? Answer: “I value constructive feedback as it helps me grow. I listen carefully, apply suggestions, and ask for follow-up to show improvement.”
29. What’s the most rewarding part of being a hairdresser? Answer: “Seeing the confidence boost in clients when they look in the mirror is the highlight of my work.”
30. Do you have any questions for us? Answer: “Yes, could you tell me more about opportunities for training and development? Also, what are the salon’s long-term growth plans?”
Do’s and Don’ts for Hairdresser Interviews
General Interview Coaching Encouragement and Tips
Every interview is an opportunity to learn and grow. The best candidates prepare thoroughly, practise answers using the STAR method, and showcase their unique strengths. Remember, employers aren’t just hiring your technical skills; they’re hiring your personality, professionalism, and ability to make clients feel valued. Investing in professional interview coaching or interview training can significantly boost your confidence and performance.
After 25 years as a career interview coach, I’ve seen candidates transform when they take the time to prepare effectively. With the right mindset, thorough job interview preparation, and practice, you’ll walk into your hairdresser interview with confidence and poise.
If you’d like tailored support, book an interview coaching online session with me today at Interview Training. Together, we’ll ensure you’re fully ready to impress and secure the role you deserve.
