Working as bar staff at Harvester is a vital role that combines customer service, efficiency, and teamwork to create an enjoyable dining experience. Bar staff are responsible for serving drinks, maintaining a clean bar area, handling transactions, and supporting the wider restaurant team. This position is ideal for those who thrive in fast-paced environments and enjoy engaging with customers. The salary typically ranges from £8 to £10 per hour, with potential bonuses depending on location and experience, making it a competitive role in the hospitality sector.
1. Why do you want to work as a Harvester Bar Staff member?
I enjoy working in dynamic environments where I can interact with people. Harvester’s reputation for great customer service and team spirit motivates me to contribute my skills here.
2. How would you handle a difficult or intoxicated customer?
I would remain calm and polite, trying to de-escalate the situation by listening and offering alternatives. If necessary, I’d follow company protocols and involve a manager.
3. What experience do you have working in a busy bar environment?
I have previously worked in a high-volume bar where I learned to multitask efficiently, serve drinks quickly, and maintain a friendly attitude under pressure.
4. How do you ensure accuracy when taking and delivering drink orders?
I double-check each order with the customer, repeat it back if needed, and organize the bar area for quick and accurate service.
5. What would you do if you noticed a colleague not following hygiene standards?
I’d remind them politely of the standards and if the issue persisted, inform a supervisor to ensure the environment remains clean and safe.
6. Describe a time you worked as part of a team in a busy setting.
In my previous role, we coordinated closely during peak times to ensure orders were fulfilled swiftly, communicating effectively and supporting each other.
7. How do you manage stress during peak hours?
I stay focused on the tasks, take deep breaths when needed, and prioritize my workload while maintaining a positive attitude.
8. Are you familiar with the range of drinks Harvester offers?
Yes, I have researched the menu and familiarized myself with the common beers, wines, spirits, and cocktails served at Harvester.
9. How would you upsell drinks to customers?
By suggesting popular or seasonal drinks and sharing recommendations based on customer preferences without being pushy.
10. What does excellent customer service mean to you?
Being attentive, polite, and efficient, ensuring the customer feels valued and enjoys their visit.
11. How do you handle cash and card transactions?
I follow company procedures carefully to ensure accuracy and security during every transaction.
12. Can you describe a time you resolved a customer complaint?
A customer was unhappy with their drink, so I listened, apologized, and replaced it promptly, which turned the experience around.
13. How flexible are your working hours?
I’m available to work evenings, weekends, and holidays to support the team during peak times.
14. How do you maintain energy and enthusiasm throughout your shift?
I focus on the rewarding aspect of customer interaction and take short breaks when possible to recharge.
15. Are you comfortable handling food hygiene and safety standards?
Yes, I understand the importance of cleanliness and have completed relevant training in food safety.
16. How would you handle a situation where a customer requests a drink you’re unfamiliar with?
I’d politely ask for more details or consult the menu, ensuring I serve the correct drink or recommend an alternative.
17. What skills do you think are essential for bar staff?
Communication, multitasking, attention to detail, patience, and teamwork.
18. How would you deal with a co-worker who isn’t pulling their weight?
I’d try to support and encourage them, but if the problem continued, I’d discuss it with a manager.
19. Why is teamwork important in a bar environment?
Because a smooth service depends on clear communication and mutual support among staff.
20. What makes you the best candidate for this role?
My experience, positive attitude, and commitment to delivering excellent service make me confident I can contribute effectively to the Harvester team.
Working in hospitality, especially in bar staff roles, demands a balance of speed, friendliness, and professionalism. Approaching your interview prepared with clear, honest answers and a confident attitude can make all the difference. Remember to research the company, practice your responses, and show enthusiasm for the role. Keep calm, be yourself, and let your passion for great service shine through!
Good luck—you’ve got this!
