The role of a Customer Service Assistant at Harvester is central to delivering the warm, friendly experience the restaurant chain is known for. You are the face of the brand — welcoming guests, taking orders, serving food and drinks, and handling customer queries or concerns with professionalism and positivity. A Harvester Customer Service Assistant must balance efficiency with hospitality, ensuring every diner leaves satisfied and likely to return.
According to job listings across the UK, the average salary for a Harvester Customer Service Assistant typically ranges from £8.60 to £11.44 per hour, depending on location, experience, and whether the role is part-time or full-time. Many employees also enjoy benefits like free meals, flexible hours, and employee discounts.
Whether you’re applying for your first job or looking to step into a customer-facing role, preparing for the interview is key. Below are the top 20 Harvester Customer Service Assistant interview questions and suggested answers to help you stand out.
1. Tell us about yourself.
This is your chance to give a short, friendly summary of your background, experience, and personality.
Example Answer: “I’m a confident and outgoing person with a passion for providing great customer service. I’ve worked in hospitality for two years and enjoy creating positive experiences for customers. I’m excited about the chance to join Harvester because of its strong community feel and focus on guest satisfaction.”
2. Why do you want to work for Harvester?
Show you’ve done your research and connect your values with the brand.
Example Answer: “I love Harvester’s focus on fresh food and family-friendly service. I’ve dined here many times and always felt welcomed. I’d be proud to be part of a team that delivers that kind of experience.”
3. What does good customer service mean to you?
Emphasize friendliness, patience, and problem-solving.
Example Answer: “Good customer service means making every guest feel valued. It’s about listening, responding quickly, and staying calm even when things go wrong.”
4. How would you handle a difficult customer?
Show empathy, control, and professionalism.
Example Answer: “I would listen carefully to their concern, stay calm and polite, and do my best to resolve the issue. If I couldn’t help directly, I’d involve a manager.”
5. Are you comfortable working in a fast-paced environment?
Highlight any previous experience under pressure.
Example Answer: “Absolutely. I thrive in busy settings and enjoy the energy. I’ve worked shifts during peak times and know how to stay focused and efficient.”
6. What would you do if a customer complained their food was cold?
Demonstrate how you’d act quickly and politely.
Example Answer: “I’d apologise sincerely, take the dish back, and speak to the kitchen. I’d also check back in with the customer afterward to ensure they’re satisfied.”
7. Describe a time you worked as part of a team.
Use the STAR method (Situation, Task, Action, Result).
Example Answer: “During a busy shift at my previous job, we were short-staffed. I helped out by covering tables and assisting in the kitchen. We pulled together as a team and kept service running smoothly.”
8. What shifts are you available to work?
Be honest but flexible.
Example Answer: “I’m happy to work evenings, weekends, and holidays as needed. I understand these are busy times in hospitality.”
9. How do you stay motivated during repetitive tasks?
Focus on consistency and pride in your work.
Example Answer: “I remind myself that even simple tasks contribute to the guest’s experience. I stay focused by setting mini goals and keeping a positive mindset.”
10. What would you do if you noticed a teammate struggling?
Show team spirit.
Example Answer: “I’d ask if they need help and step in if I can. A smooth shift depends on supporting each other.”
11. Can you multitask? Give an example.
Prove your ability to handle pressure.
Example Answer: “Yes. In my last job, I managed greeting customers, taking drink orders, and clearing tables all at once during rush hour.”
12. How do you ensure food hygiene standards are met?
Mention safety and attention to detail.
Example Answer: “I always wash my hands regularly, wear the proper uniform, and follow cleaning procedures. Cleanliness is non-negotiable in food service.”
13. What’s your greatest strength?
Be relevant and confident.
Example Answer: “My communication skills. I’m great at connecting with people and making them feel comfortable.”
14. What’s your biggest weakness?
Keep it honest but constructive.
Example Answer: “I used to take criticism personally, but I’ve learned to use feedback as a tool to improve.”
15. How would you handle a queue of waiting guests during a busy time?
Prioritize customer reassurance and speed.
Example Answer: “I’d acknowledge the guests, thank them for their patience, and keep things moving as efficiently as possible.”
16. What do you know about Harvester’s menu?
Show you’ve done your homework.
Example Answer: “Harvester is known for its fresh rotisserie chicken, grill options, and unlimited salad bar — which guests love.”
17. How would you deal with a child who is misbehaving at the table?
Stay calm and guest-focused.
Example Answer: “I’d smile and keep the mood light, maybe offer a colouring sheet or suggest something fun on the kids’ menu to help redirect attention.”
18. What would you do if a colleague was being rude to a customer?
Highlight professionalism and conflict resolution.
Example Answer: “I’d try to step in to de-escalate the situation respectfully, then discuss the incident with a manager afterward.”
19. Do you have any experience using a POS (till) system?
Mention experience, or willingness to learn.
Example Answer: “Yes, I’ve used POS systems in a previous role and am comfortable handling transactions. If it’s different here, I’m a quick learner.”
20. Why should we hire you?
Bring it all together with confidence.
Example Answer: “I’m enthusiastic, reliable, and love working with people. I genuinely enjoy hospitality and would bring a strong work ethic and positive energy to your team.”
Final Interview Tips and Encouragement
Preparing for your interview at Harvester means more than memorising answers — it’s about showing genuine enthusiasm for the role. Practice speaking clearly, make eye contact, and smile. Bring a copy of your CV, dress smart-casual, and arrive early. Remember, the interviewer wants to see that you’re dependable, customer-focused, and ready to be part of a busy, friendly team.
Believe in your potential. With the right preparation and mindset, you can walk into that interview with confidence — and walk out with a job offer.
