The role of a John Lewis Catering Assistant is a vital position within one of the UK’s most respected retail groups. Catering Assistants at John Lewis provide exceptional customer service, ensure high standards of food preparation and hygiene, and contribute to creating a welcoming and efficient catering environment. This job requires teamwork, attention to detail, and a passion for food and service. The average salary for a Catering Assistant at John Lewis typically ranges from £9 to £11 per hour, depending on experience and location, with added benefits like staff discounts and opportunities for career progression. Given the competitive nature of the role, preparing thoroughly for the interview can set candidates apart.
20 interview questions and answers for John Lewis Catering Assistant role
1. Why do you want to work as a Catering Assistant at John Lewis?
I admire John Lewis for its reputation in customer service and quality. I want to contribute by providing excellent catering service and being part of a team that values customer satisfaction.
2. What do you think makes good customer service in a catering environment?
Good customer service means being friendly, attentive, efficient, and ensuring the customer feels valued throughout their experience.
3. How would you handle a difficult or unhappy customer?
I would listen carefully, remain calm, empathize with their concerns, and try to resolve the issue quickly while keeping a positive attitude.
4. Can you describe your experience with food preparation and hygiene?
I have experience following strict food safety standards, maintaining cleanliness, and preparing food according to set guidelines to ensure quality and safety.
5. How do you prioritize tasks during a busy shift?
I focus on urgent tasks first, stay organized, communicate with my team, and ensure that all customer needs are met efficiently without compromising quality.
6. What do you know about John Lewis’s values?
John Lewis values teamwork, integrity, respect, and customer focus. I believe these principles align with my work ethic.
7. How would you contribute to a positive team environment?
I contribute by being supportive, communicating clearly, and helping colleagues when needed to maintain a motivated and cooperative team.
8. What steps do you take to ensure health and safety standards are met?
I always follow hygiene protocols, keep my work area clean, use correct food storage methods, and adhere to all health and safety regulations.
9. How do you stay motivated during repetitive tasks?
I stay motivated by remembering the importance of my role in delivering great service and by setting small goals to keep myself engaged.
10. Can you give an example of when you went above and beyond for a customer?
In my previous role, I noticed a customer struggling to find a dietary option. I proactively suggested alternatives and ensured their meal was prepared to their needs, making their visit enjoyable.
11. How do you handle working under pressure?
I stay calm, prioritize tasks, and focus on doing each job well rather than getting overwhelmed by the situation.
12. What would you do if you noticed a colleague not following hygiene standards?
I would politely remind them of the correct procedures and, if necessary, report it to a supervisor to maintain the team’s standards.
13. Are you comfortable working flexible hours, including weekends and holidays?
Yes, I understand the catering industry requires flexibility, and I am willing to work various shifts as needed.
14. How do you ensure accuracy when taking customer orders?
I listen carefully, repeat the order back to the customer, and confirm any special requests to avoid mistakes.
15. What skills do you think are essential for a Catering Assistant?
Customer service, communication, teamwork, attention to detail, and a good understanding of hygiene practices.
16. How do you keep yourself organized during busy periods?
I keep a mental or written checklist, communicate with my team, and manage time efficiently to ensure smooth workflow.
17. Can you work well independently as well as part of a team?
Yes, I am confident working on my own when necessary and enjoy collaborating with others to achieve common goals.
18. How would you deal with a sudden change in menu or procedure?
I would adapt quickly, ask questions if unsure, and follow the new guidelines to maintain service quality.
19. What do you think is the most challenging part of this job?
Managing busy periods while maintaining high standards, but I see this as an opportunity to improve my multitasking skills.
20. Why should John Lewis hire you as a Catering Assistant?
I bring a strong work ethic, enthusiasm for customer service, and a commitment to maintaining the high standards John Lewis is known for.
General interview coaching encouragement and tips
Preparing for your John Lewis Catering Assistant interview is about more than just memorizing answers — it’s about demonstrating your passion, professionalism, and fit for the role. Practice speaking clearly and confidently, dress smartly, and research the company’s values and culture beforehand. Arrive on time and bring examples from past experience that showcase your skills. Remember, interviews are a two-way street: ask questions to show your interest and ensure the job is right for you. Most importantly, stay positive and be yourself — authenticity often wins the day. Good luck!
