Working as a Lettings Negotiator at Marsh & Parsons offers a dynamic career path in one of the UK’s most respected estate agencies. With a strong presence across London, Marsh & Parsons is known for blending modern technology with traditional service excellence. Lettings Negotiators are central to the business—responsible for managing rental property listings, liaising with landlords and tenants, conducting viewings, and negotiating deals.
The role demands strong interpersonal skills, attention to detail, and a drive for results. It’s also highly rewarding. As of 2025, the average salary for a Lettings Negotiator at Marsh & Parsons ranges from £23,000 to £28,000 base, with on-target earnings (OTE) exceeding £35,000 to £45,000, thanks to generous commission structures.
If you’ve landed an interview, congratulations! Now let’s dive into the 20 most common Marsh & Parsons Lettings Negotiator interview questions and answers, designed to help you make a great first impression.
Top 20 Marsh & Parsons Lettings Negotiator Interview Questions and Answers
1. Why do you want to work at Marsh & Parsons?
Answer: I admire Marsh & Parsons’ reputation for excellent customer service and its modern approach to estate agency. I’m particularly drawn to the emphasis on team collaboration and the chance to work with some of the best professionals in the London property market.
2. What do you know about the Lettings Negotiator role?
Answer: The role involves generating and managing rental listings, conducting property viewings, building strong relationships with landlords and tenants, and securing tenancy agreements. It’s a fast-paced position that requires sales acumen, people skills, and local market knowledge.
3. How do you stay motivated in a sales-driven environment?
Answer: I stay motivated by setting clear personal targets, celebrating small wins, and keeping a positive mindset. The commission structure is also a great motivator for consistently pushing myself.
4. Describe a time you closed a difficult deal.
Answer: In my previous role, I had a landlord and tenant with vastly different expectations. I maintained open communication, offered flexible solutions, and ultimately helped both parties compromise. The result was a signed lease and a lasting relationship with the landlord.
5. How would you handle a client who is unhappy with a property viewing?
Answer: I would listen carefully to their concerns, reassure them I understand, and swiftly suggest alternative properties that align better with their needs. It’s important to turn a disappointment into an opportunity to show added value.
6. What do you know about the London rental market?
Answer: I’m aware that the London market is highly competitive, with demand often outpacing supply in key areas. Renters prioritize location, transport links, and value. Staying informed on current trends and prices is essential for success.
7. How do you manage multiple client relationships at once?
Answer: I use CRM tools, create daily task lists, and prioritize responsiveness. Staying organized ensures I give each client the attention they deserve and never miss follow-ups.
8. Describe your experience with property viewings.
Answer: In my previous role, I conducted 5–10 viewings per day. I always arrived early, presented properties professionally, and answered all questions thoroughly to build trust and excitement.
9. How would you deal with a landlord who’s hesitant to lower rent?
Answer: I would provide market data to justify the pricing and explain how slightly adjusting the rent could lead to quicker occupancy and reduced vacancy losses. Educating landlords often helps them make data-driven decisions.
10. What do you enjoy most about the lettings process?
Answer: I love matching people with homes. It’s incredibly satisfying to know I’ve helped someone find a place where they’ll build new memories while delivering value to property owners.
11. How would you upsell optional services to a client?
Answer: I focus on benefits, not just features. Whether it’s premium listings or landlord insurance, I explain how each service enhances value, increases exposure, or offers peace of mind.
12. What CRM systems have you used before?
Answer: I’ve worked with Reapit and Jupix, both of which I used to manage listings, schedule viewings, and track leads. I’m confident in quickly learning any new system.
13. Are you comfortable working on weekends?
Answer: Yes, I understand that property viewings and negotiations often happen outside typical office hours. I’m flexible and committed to meeting clients when it’s most convenient for them.
14. What does exceptional customer service look like to you?
Answer: Exceptional service means being responsive, honest, and going the extra mile to meet a client’s needs. It’s about building trust and delivering consistent value.
15. How do you prioritize your daily tasks?
Answer: I begin each day by reviewing urgent tasks, scheduled appointments, and key follow-ups. I group tasks by location or type to maximize efficiency while keeping client needs front of mind.
16. How would you handle a competitor trying to poach a landlord?
Answer: I’d reinforce our value proposition—our marketing reach, professional team, and proven track record. I’d also follow up proactively and provide the landlord with real-time updates to maintain their confidence.
17. How do you stay updated on the local property market?
Answer: I regularly read trade publications, attend local property events, and monitor portals like Rightmove and Zoopla. Staying informed helps me advise clients more effectively.
18. What’s your approach to handling objections?
Answer: I listen carefully, validate the concern, and then offer a solution or alternative. Objections are often opportunities to educate or reposition the value of what I’m offering.
19. How do you build rapport with new clients quickly?
Answer: I make an effort to listen more than I speak at first. I ask the right questions, take note of personal preferences, and mirror their communication style where appropriate.
20. What are your long-term career goals in property?
Answer: I aim to develop into a senior negotiator role, eventually progressing to a branch manager position. I’m looking to grow with a company like Marsh & Parsons that values career development.
Final Tips for Acing Your Lettings Negotiator Interview
Preparation is everything. Practice these questions, research Marsh & Parsons’ values, and be ready to speak about your experience with energy and enthusiasm. First impressions count—dress professionally, arrive on time, and bring a confident, can-do attitude.
Here are some final interview coaching tips to leave you feeling empowered:
Know your CV inside out – Be ready to discuss any role in detail.
Use the STAR method – Structure your answers clearly: Situation, Task, Action, Result.
Ask thoughtful questions – Inquire about team culture, performance expectations, or training.
Follow up after – Send a thank-you email reaffirming your enthusiasm for the role.
Best of luck! Whether you’re just starting your property career or making your next move, being well-prepared can make all the difference. Let Marsh & Parsons see your potential—you’ve got this!
