Working as a Café Assistant at Morrisons is more than just brewing coffee and clearing tables—it’s about creating a warm, friendly atmosphere for customers while ensuring smooth day-to-day café operations. Café Assistants play a vital role in delivering excellent customer service, maintaining hygiene standards, preparing food and drinks, and supporting the overall success of the store’s café area.
As part of the Morrisons team, Café Assistants are expected to work collaboratively, follow food safety procedures, and meet high service expectations. The role typically offers a salary ranging from £10.50 to £11.50 per hour, depending on location and experience, and often includes benefits such as staff discounts, paid holidays, and pension contributions.
If you’ve secured an interview for this position, congratulations! Below are 20 likely questions your interviewer might ask—along with strong sample answers to help you prepare and make the best impression.
Why do you want to work as a Café Assistant at Morrisons?
Sample Answer: I enjoy working in fast-paced environments where I can interact with people. Morrisons has a great reputation for customer service, and I admire how it values both customers and staff. I’m passionate about food and coffee, and I’d love to bring my enthusiasm to your café team.
What experience do you have in customer service or hospitality?
Sample Answer: I worked part-time at a local café during college, where I served customers, handled payments, and helped in the kitchen. I learned how to stay calm under pressure and deliver excellent service, even during busy periods.
How would you handle a difficult or unhappy customer?
Sample Answer: I would listen calmly to understand their concern, apologise sincerely, and do what I can to resolve the issue—whether that’s replacing an order or getting a manager involved. The key is staying polite and professional.
Are you comfortable working in a fast-paced environment?
Sample Answer: Yes, I thrive in fast-paced settings. I find that staying organised, prioritising tasks, and communicating with my team helps things run smoothly even during peak hours.
Can you describe a time you worked well as part of a team?
Sample Answer: At my last job, I often helped colleagues by jumping in during rushes or when someone was off sick. We supported each other to keep the café running efficiently, which taught me the importance of teamwork and communication.
What food hygiene knowledge do you have?
Sample Answer: I’ve completed a Level 2 Food Hygiene Certificate and understand the importance of cleanliness, cross-contamination prevention, and proper food storage. I always wash my hands regularly and follow safety protocols.
How would you prioritise tasks when it gets busy?
Sample Answer: I’d assess the urgency of each task—for example, serving waiting customers comes first, followed by clearing tables and preparing food. If needed, I’d ask for support from colleagues to make sure everything gets done on time.
How do you deal with repetitive tasks?
Sample Answer: I stay focused and remind myself of the end goal—keeping the café clean and customers happy. I also try to work efficiently and find ways to improve how I do things.
What do you know about Morrisons as a company?
Sample Answer: Morrisons is one of the UK’s biggest supermarket chains, known for its fresh food and value. I know the company also emphasizes sustainability and community support, which aligns with my values.
How would you handle running out of a popular menu item?
Sample Answer: I’d let the customer know politely, offer an alternative, and apologise for the inconvenience. I’d also notify the kitchen or manager so they’re aware of the stock issue.
What would you do if a customer asked for something you weren’t sure about?
Sample Answer: I’d let them know I’m not 100% certain and then check with a colleague or manager to provide the correct information. It’s important to give accurate service.
Are you flexible with working hours, including weekends?
Sample Answer: Yes, I understand that cafés are busiest during weekends and holidays. I’m happy to work flexible hours and step in when needed.
How do you ensure health and safety in a café environment?
Sample Answer: By following proper procedures like cleaning spills immediately, wearing the correct uniform, handling food safely, and using equipment correctly. Health and safety are everyone’s responsibility.
Describe a time you had to multitask.
Sample Answer: At my previous job, I often had to serve customers, restock items, and clean tables simultaneously. I learned how to manage my time effectively and switch between tasks quickly.
Why should we hire you for this role?
Sample Answer: I bring relevant experience, a strong work ethic, and a genuine passion for customer service. I’m a team player who’s reliable, friendly, and eager to learn and contribute to the success of the café.
How would you respond if you saw a teammate not following hygiene standards?
Sample Answer: I’d address it respectfully—perhaps by reminding them of the correct process or speaking to a supervisor if needed. Hygiene is crucial for everyone’s safety.
What skills do you have that are relevant to this role?
Sample Answer: I have strong communication and people skills, basic food prep experience, attention to detail, and the ability to stay calm under pressure. I also work well in a team.
How do you stay motivated during long shifts?
Sample Answer: I stay focused on customer satisfaction and team support. Taking pride in my work and staying positive helps me push through busy or tiring days.
Tell me about a mistake you made at work and how you handled it.
Sample Answer: I once gave a customer the wrong sandwich. I apologised, corrected the order, and offered them a free drink as a goodwill gesture. I made sure to double-check orders going forward.
Where do you see yourself in 1–2 years?
Sample Answer: I’d love to grow within Morrisons, perhaps taking on more responsibility as a supervisor or team leader. I’m open to training and learning new skills along the way.
Final Interview Tips and Encouragement
Interviewing can be nerve-wracking, but preparation is the key to confidence. Research Morrisons, review these common questions, and practice your answers out loud. Dress professionally, arrive early, and remember: the interview is also your chance to see if the job is right for you.
Be polite, smile, and show genuine enthusiasm for the role. Don’t worry if you don’t know everything—what matters most is your attitude, willingness to learn, and commitment to providing excellent service.
Good luck—you’ve got this!
