If you’re applying for a Store Colleague position at Morrisons Daily, congratulations—you’re one step closer to joining one of the UK’s most respected retail teams. Store Colleagues play a vital role in delivering excellent customer service, maintaining stock levels, and ensuring the store runs smoothly day-to-day. Whether it’s helping customers find their favourite products, replenishing shelves, or assisting at the tills, this role is all about teamwork, reliability, and a can-do attitude.
Typically, the salary for a Morrisons Store Colleague ranges from £10.42 to £11.20 per hour, depending on experience and location. With opportunities for progression and flexible working hours, this is a fantastic entry-level position for those passionate about retail.
Below, we’ve compiled 20 of the most common interview questions you may face, complete with expertly crafted answers to help you stand out.
Tell me about yourself.
Answer: “I’m a reliable and enthusiastic individual with a strong work ethic. I’ve worked in customer-facing roles where I developed great communication and teamwork skills. I’m excited about this opportunity because I enjoy working with people and helping customers have a positive experience.”
Why do you want to work at Morrisons Daily?
Answer: “I admire Morrisons’ commitment to community and customer service. I shop here regularly and appreciate the friendly atmosphere. I’d love to contribute to that environment and be part of a team that values quality and customer care.”
What does good customer service mean to you?
Answer: “Good customer service means being approachable, listening to customers, and going the extra mile to meet their needs. It’s about leaving a positive impression that encourages them to return.”
How would you handle a difficult customer?
Answer: “I would stay calm and listen to their concerns without interrupting. Then, I’d try to resolve the issue efficiently or escalate it to a supervisor if needed, always aiming to maintain a positive and professional tone.”
Describe a time you worked as part of a team.
Answer: “In my previous retail job, we had a busy Christmas period. I coordinated with my team to manage long queues, restock shelves quickly, and support new staff. It was a great example of teamwork under pressure.”
How do you prioritise tasks when the store is busy?
Answer: “I assess what tasks are most urgent—like helping waiting customers or restocking popular items—and tackle them in that order. I also communicate with teammates to ensure nothing is missed.”
How would you react if you noticed a colleague not following store procedures?
Answer: “I’d politely remind them of the correct procedure or bring it to a supervisor’s attention if necessary. It’s important to maintain standards for everyone’s safety and the store’s reputation.”
What do you know about food hygiene and safety?
Answer: “I understand the importance of cleanliness, proper storage temperatures, and use-by dates. I always wash my hands regularly and follow guidelines to ensure food safety.”
Can you work flexible hours, including weekends?
Answer: “Yes, I understand retail roles often require evening and weekend shifts. I’m flexible with my availability and happy to support the team as needed.”
What would you do if a customer asked about a product you weren’t familiar with?
Answer: “I’d let them know I’m unsure but would immediately find a colleague who knows or look it up to give them the correct information.”
How do you stay motivated during repetitive tasks?
Answer: “I focus on doing each task to the best of my ability and take pride in contributing to the overall success of the team. A clean, well-stocked store benefits everyone.”
Describe a time you delivered excellent customer service.
Answer: “A customer once couldn’t find a specific product for a dietary need. I walked them to the relevant aisle and checked stock. They thanked me personally for taking the time, which was really rewarding.”
What would you do if a till error occurred during a transaction?
Answer: “I’d calmly apologise to the customer, explain there’s a minor issue, and seek help from a supervisor immediately to resolve it efficiently.”
Are you comfortable lifting and moving stock?
Answer: “Yes, I’m physically fit and understand that moving stock is part of keeping the store organised and running smoothly. I’d always follow safety guidelines when doing so.”
How do you handle feedback from a supervisor?
Answer: “I appreciate constructive feedback—it helps me grow and improve. I always listen carefully and use it as an opportunity to do better.”
What qualities make you a good fit for this role?
Answer: “I’m friendly, dependable, and work well under pressure. I enjoy helping people and have strong organisational skills that are perfect for a fast-paced retail environment.”
How would you handle a situation where a customer was waiting and you were busy stocking shelves?
Answer: “Customers always come first, so I’d stop what I’m doing to assist them. Afterward, I’d return to restocking once they’re satisfied.”
What do you think makes Morrisons different from other retailers?
Answer: “Morrisons combines value with quality and community spirit. Their focus on British-sourced products and friendly service sets them apart from the competition.”
How do you ensure shelves are always fully stocked and neat?
Answer: “I check for gaps regularly, rotate stock based on expiry dates, and make sure labels are visible and items are front-facing for easy access.”
If you had multiple tasks from different supervisors, how would you prioritise?
Answer: “I’d assess urgency and impact of each task, ask clarifying questions if needed, and communicate openly to ensure I meet expectations efficiently.”
Interview Tips and Encouragement
Preparing for a Morrisons Daily interview is all about demonstrating your passion for customer service and your ability to work in a fast-paced, team-oriented environment. Here are a few final tips:
Research the company beforehand—know its values and recent news.
Dress smartly and arrive early.
Practice your answers out loud with a friend or mirror.
Be honest about your experience but always highlight your enthusiasm and willingness to learn.
Follow up with a thank-you message after the interview.
Remember, every expert was once a beginner. With preparation and confidence, you can leave a lasting impression and take that next exciting step in your career. Good luck—you’ve got this!
