Landing a role as a General Assistant in Morrisons’ Market Street is a fantastic opportunity to be at the heart of one of the UK’s most respected grocery retailers. Known for its fresh food counters and commitment to customer satisfaction, Market Street combines traditional service values with the pace of a modern supermarket. General Assistants are vital in ensuring shelves are well-stocked, counters are appealingly presented, hygiene standards are maintained, and—most importantly—customers receive top-tier service.
The average salary for a Morrisons General Assistant ranges between £10.50 and £11.50 per hour, depending on location and experience. With flexible working hours and opportunities for career progression, it’s a strong option for those starting in retail or looking for stable employment with a customer-facing focus.
To help you stand out in the interview, we’ve compiled 20 of the most common Morrisons General Assistant (Market Street) interview questions, complete with suggested answers tailored to this unique and hands-on role.
Why do you want to work at Morrisons, specifically in Market Street?
Answer: I admire Morrisons’ emphasis on fresh, locally sourced produce and traditional values. Market Street, in particular, resonates with me because it combines the best of old-fashioned service and modern efficiency. I want to contribute to that positive experience for customers.
What do you know about Market Street?
Answer: Market Street is a distinctive part of Morrisons stores that features in-store butchers, bakers, fishmongers, and deli counters. It emphasizes fresh food and specialist service, offering a market-style shopping experience.
How would you deal with a difficult or impatient customer?
Answer: I would stay calm, listen carefully, and empathize with their concern. I’d try to resolve the issue promptly and politely, escalating to a supervisor if necessary, to ensure the customer leaves satisfied.
What does good customer service mean to you?
Answer: It means treating every customer with respect, being approachable, attentive, and going out of your way to meet their needs—whether that’s helping them find an item or offering product suggestions.
Describe a time you worked in a fast-paced environment.
Answer: In my previous retail job, weekends were incredibly busy. I had to multitask between serving customers, restocking shelves, and managing tills. I stayed organized and communicated well with my team to keep everything running smoothly.
Are you comfortable handling fresh meat, fish, or bakery products?
Answer: Yes, I understand that hygiene and food safety are critical. I’m comfortable handling fresh products and will always follow proper procedures to maintain high standards.
How do you prioritize tasks during a busy shift?
Answer: I assess what needs immediate attention—like serving waiting customers or restocking fast-moving items—while also keeping an eye on less urgent tasks, such as cleaning or labeling, to tackle during quieter moments.
How would you ensure product quality on your counter?
Answer: Regular checks for freshness, correct temperature storage, clean displays, and rotating stock using FIFO (First In, First Out) are essential practices I’d follow consistently.
What would you do if you noticed a health and safety hazard?
Answer: I’d address it immediately if safe to do so and report it to a manager or the health and safety officer to prevent any risk to colleagues or customers.
How do you handle repetitive tasks?
Answer: I find satisfaction in doing tasks efficiently and accurately. Repetitive work doesn’t bother me—I use it as an opportunity to improve speed and precision.
What experience do you have working in a team?
Answer: In my previous role, teamwork was key during busy hours. We supported each other to get tasks done, helped cover shifts, and communicated clearly to avoid mistakes.
How would you handle being asked to cover another department temporarily?
Answer: I’d be happy to support wherever needed. I enjoy learning new skills and being versatile, and I believe it shows my reliability and commitment.
How would you respond if a customer asked for a product that’s out of stock?
Answer: I’d check the stockroom or ask a colleague first. If it’s truly unavailable, I’d apologize and suggest an alternative or let them know when the item is expected back.
What does working to a high standard mean to you?
Answer: It means being consistent, detail-oriented, and making sure everything I do—from displaying products to serving customers—is done with pride and care.
How would you stay motivated during a long shift?
Answer: I set small goals throughout the day and stay engaged by focusing on quality service. A positive attitude and short breaks help keep me energized too.
What would you do if a customer asked for cooking advice about a product?
Answer: I’d offer any tips I know or refer to the product label. If unsure, I’d ask a knowledgeable colleague or guide the customer to the best resource.
Are you flexible with working early mornings, evenings, weekends, or holidays?
Answer: Yes, I understand retail requires flexibility, especially during peak hours, and I’m willing to work different shifts as needed.
How do you ensure food hygiene standards are met?
Answer: I follow guidelines for handwashing, wear proper PPE, sanitize surfaces regularly, and store food at correct temperatures to prevent contamination.
How would you contribute to creating a great shopping experience?
Answer: By being friendly, helpful, and attentive to customers, and making sure my section of Market Street is clean, well-stocked, and inviting at all times.
Why should we hire you?
Answer: I’m enthusiastic, dependable, and customer-focused. I have a strong work ethic and genuinely enjoy providing excellent service, which makes me a great fit for the Market Street team.
Final thoughts and interview tips
Interviewing for Morrisons’ General Assistant (Market Street) role is your chance to show your dedication to customer service and your ability to thrive in a hands-on, fast-paced environment. Before your interview, research Morrisons’ values, visit a store to observe Market Street in action, and be ready to talk about how you’d deliver fresh, friendly service.
Tips for success:
Dress neatly and professionally.
Arrive early with a smile and confident body language.
Practice common questions aloud to improve fluency.
Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
Bring examples from any job or volunteer work, even if it wasn’t in retail.
Believe in yourself—every great career starts with a single opportunity. Best of luck with your interview!
