Working as a Customer Assistant at Morrisons on the Market Street counters or in the Café isn’t just another retail job—it’s a customer-facing role that plays a vital part in the supermarket’s fresh food and hospitality experience. Whether you’re serving fresh meats and cheeses at the deli counter or preparing hearty meals in the in-store café, your mission is to deliver exceptional service, maintain food safety standards, and support a seamless shopping experience.
As a Customer Assistant on Market Street or in the Café, you’ll be responsible for:
Serving customers with a smile and knowledgeable recommendations
Maintaining hygiene and food preparation standards
Restocking shelves and counters to ensure availability
Handling payments and queries efficiently
Salary typically starts from around £11.44 per hour, with opportunities for progression and benefits including staff discount, holiday pay, and pension contributions. With a strong culture of training and internal promotion, Morrisons is a great place to grow a retail career.
Let’s dive into the 20 most common interview questions you might face for this role—along with suggested answers to help you stand out.
Why do you want to work at Morrisons, specifically in Market Street or the Café?
Answer: I’m passionate about food and enjoy delivering high levels of customer service. Morrisons stands out for its emphasis on fresh produce and friendly service. Working in Market Street or the Café allows me to combine both my interests in food and people.
What does excellent customer service mean to you?
Answer: It means being attentive, approachable, and knowledgeable. It’s about going the extra mile to make sure the customer feels welcome, understood, and satisfied with their shopping or dining experience.
How would you handle a customer complaint about food quality?
Answer: I would listen carefully to the complaint, apologise sincerely, and try to resolve the issue—whether that means replacing the item or involving a supervisor. It’s important to stay calm and focused on a solution.
What experience do you have working with food or in hospitality?
Answer: I previously worked in a café where I prepared meals, managed hygiene standards, and served customers during peak hours. I understand food safety procedures and how to remain efficient under pressure.
How do you maintain hygiene in a food-serving environment?
Answer: I follow HACCP guidelines, wash my hands frequently, wear protective clothing, and clean surfaces regularly. I also ensure proper storage temperatures and labeling of food items.
Can you describe a time you worked as part of a team?
Answer: At my previous job, I collaborated with team members to manage a busy lunch rush. We divided tasks efficiently—one taking orders, one preparing food, and one clearing tables—to serve customers quickly and maintain a clean environment.
How would you deal with a long queue of customers during peak hours?
Answer: I’d stay calm, work efficiently, and communicate clearly with customers. I might apologise for the wait and thank them for their patience, all while ensuring each order is accurate and served with care.
Are you comfortable handling money and using tills?
Answer: Yes, I’ve used electronic point-of-sale systems before and I’m confident in handling both cash and card transactions accurately and responsibly.
How flexible is your availability?
Answer: I’m open to working weekends, early mornings, or evenings. I understand retail requires flexibility, especially in customer-facing roles like this.
How do you prioritise tasks when it’s busy?
Answer: I focus on customer needs first—serving promptly, then restocking or cleaning during quieter moments. If needed, I’ll ask for help or coordinate with teammates to ensure everything gets done efficiently.
What do you know about Morrisons’ values?
Answer: Morrisons values fresh food, affordability, and customer care. It also emphasizes local sourcing and sustainability. I admire how it puts community and quality at the heart of its operations.
How would you approach upselling or making recommendations?
Answer: I’d listen to the customer’s needs and suggest complementary items in a helpful, non-pushy way—for example, recommending a pastry or drink to go with a café meal.
Tell us about a time you had to adapt quickly at work.
Answer: Once, a colleague called in sick unexpectedly and I had to cover their shift while managing my own duties. I adapted by reorganising tasks and asking others for brief support during peak times.
What do you enjoy most about working with people?
Answer: I enjoy making genuine connections, helping solve problems, and creating a positive experience that customers remember and return for.
How do you stay motivated during repetitive tasks?
Answer: I stay focused by setting small goals and reminding myself of the bigger picture—whether it’s helping the team succeed or keeping the customer happy. I also take pride in doing even small tasks well.
What would you do if you saw a colleague not following food safety rules?
Answer: I’d address it professionally—either by gently reminding them or, if necessary, reporting it to a supervisor. Safety and hygiene are too important to overlook.
How do you deal with constructive criticism?
Answer: I welcome it. Feedback helps me grow and do my job better. I always try to learn from mistakes and take responsibility for improving.
Are you comfortable standing for long periods or working in hot environments?
Answer: Yes, I’m physically fit and used to working in busy, warm environments like kitchens or food counters. I understand the physical demands of the role.
How would you contribute to a positive team environment?
Answer: I’m supportive, communicative, and dependable. I like to encourage others, offer help when needed, and keep a positive attitude even during stressful moments.
Where do you see yourself in 2–3 years?
Answer: I’d love to grow with Morrisons, possibly taking on more responsibility or exploring supervisory roles. I value long-term opportunities and internal progression.
Final Tips and Encouragement
Preparing for a Morrisons interview doesn’t have to be stressful—just be yourself, do your research, and be ready to show your enthusiasm for the role. Dress smartly, arrive early, and don’t underestimate the power of a confident smile.
Before the interview:
Revisit Morrisons’ website and values
Practice your answers aloud
Prepare your own questions to ask the interviewer
Remember, the hiring manager isn’t just looking for someone who can do the job—they’re looking for someone who truly wants to. Let your passion for service and food shine through.
Good luck—you’ve got this!
