The Customer Assistant – Night Shift role at Morrisons is a vital part of keeping the store running efficiently overnight. While customers may not see what happens behind the scenes, the night shift team ensures shelves are fully stocked, displays are tidy, inventory is rotated correctly, and everything is ready for the next business day. It’s a hands-on, physically active role requiring attention to detail, teamwork, and reliability. Typically, this role involves working between 10 PM and 6 AM, including weekends and public holidays.
As of 2025, the average hourly rate for a Morrisons Night Shift Customer Assistant is between £11.75 and £13.00, depending on experience and location. There may also be shift premiums for working unsociable hours.
If you’re preparing for an interview at Morrisons for this role, you’re in the right place. Below are 20 common interview questions, along with sample answers to help you stand out.
Top 20 Morrisons Customer Assistant – Night Shift Interview Questions & Answers
Tell us about yourself.
Answer: “I’m a reliable and hardworking individual with previous experience in retail and warehouse roles. I’m used to working night shifts and enjoy tasks that involve organisation and teamwork. I’m passionate about keeping things running smoothly behind the scenes.”
Why do you want to work the night shift at Morrisons?
Answer: “I enjoy the structure and pace of night shifts. I’m a night owl by nature and I like contributing to the store’s success in a quiet, focused environment.”
How do you handle working unsociable hours?
Answer: “I adjust my routine and make sleep a priority. I also stay active and eat healthily to maintain my energy levels.”
How do you stay motivated during long or repetitive tasks?
Answer: “I set mini-goals and track my progress. I also remind myself of the importance of my work – ensuring shelves are fully stocked means customers have a great shopping experience.”
Can you describe a time when you worked as part of a team?
Answer: “In my last role, I worked with a team to restock shelves overnight. We coordinated tasks and helped each other out to finish ahead of schedule.”
What would you do if you noticed a safety hazard on the shop floor?
Answer: “I would report it immediately to a supervisor and, if safe, take action to prevent others from getting hurt until it’s resolved.”
How do you manage your time when given multiple tasks?
Answer: “I prioritise based on urgency and importance. I ask for clarification if unsure, and I always keep communication open with my team.”
Describe your experience with stocking or working in retail.
Answer: “In a previous role, I was responsible for shelf replenishment, date rotation, and maintaining clean displays. I followed planograms and paid close attention to detail.”
How do you ensure products are rotated correctly?
Answer: “I use the FIFO (First In, First Out) method and check expiry dates carefully during restocking.”
What would you do if a delivery arrived damaged?
Answer: “I’d document the damage, report it to the manager, and follow company procedures to ensure inventory records are accurate.”
Are you comfortable lifting heavy loads and standing for long periods?
Answer: “Yes, I’m physically fit and have experience with manual handling. I always follow safety guidelines to avoid injury.”
How do you handle pressure or tight deadlines?
Answer: “I stay calm and focused, breaking tasks into smaller steps. I’ve learned that communication and prioritisation are key.”
Why should we hire you for this position?
Answer: “I’m dependable, efficient, and take pride in keeping things in order. My night shift experience and work ethic make me a great fit for the team.”
How would you deal with a difficult co-worker?
Answer: “I would stay professional, communicate calmly, and try to resolve the issue respectfully. If needed, I’d involve a supervisor.”
What would you do if you finished your task early?
Answer: “I’d check in with my supervisor or teammates to see who needs help. I believe in supporting the whole team to meet goals together.”
How do you keep yourself organised during a shift?
Answer: “I write down tasks, track progress, and check in with team leads. Staying organised helps me stay productive.”
Have you ever identified a way to improve a process at work?
Answer: “Yes, in a past job, I suggested a new layout for stock that improved replenishment speed. Management implemented it and it made a big difference.”
What do you know about Morrisons?
Answer: “Morrisons is one of the UK’s largest supermarket chains, known for its fresh food, British sourcing, and in-store food production. I admire the company’s commitment to quality and customers.”
Describe a time you had to learn something quickly.
Answer: “When I started a previous job, I had to learn a new stock system in a few days. I took notes, asked questions, and practiced until I was confident.”
Do you have any questions for us?
Answer: “Yes, can you tell me more about the training process for new night shift team members and how performance is evaluated?”
Final Tips to Ace Your Interview at Morrisons
Practice Makes Perfect – Rehearse your answers, ideally out loud. Mock interviews with a friend or in front of a mirror can boost your confidence.
Dress Smart-Casual – Even though the role is hands-on, make a good first impression.
Know the Company – Read up on Morrisons’ values, sustainability efforts, and customer service principles.
Bring Examples – Use the STAR method (Situation, Task, Action, Result) to structure your answers and show real results from your past experience.
Ask Questions – Show interest in the role by asking about training, progression, and team culture.
Stay Calm, Stay Professional – Be yourself, smile, and remember: interviews are a two-way street. You’re seeing if Morrisons is the right fit for you too!
Best of luck with your Morrisons interview — you’ve got this!
